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Thread: Error upon Startup

  1. #1
    Member
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    Adrianne Prescott
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    Jul 2010
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    Default Error upon Startup

    Lately I have been getting the following error message:


    Script:a5_node_startup() line:18
    Access is denied.
    C:\ProgramData\Alpha Software\Alpha Anywhere Version 12\Installations\CProgramFilesx86a5V12\node\node_service.js


    This happens anytime I open the Alpha Anywhere application (not a specific workspace, just the application itself) or if I close a workspace and try to select the "Recent Workspaces" Button.

    I have tried to download the most recent version from website and installed full version, not just a patch. The issue remains.

    I am at a complete loss. Any suggestions?

  2. #2
    "Certified" Alphaholic Ted Giles's Avatar
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    Ted Giles
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    In the Wolds, Louth, Lincolnshire, UK
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    Default Re: Error upon Startup

    Quite a few of us developers place the full application outside of the Program Files folders.
    Suggest you reload in a designated folder on your C drive or whatever.

    Alternatively, try running as Administrator and doing a Compatability Check.
    Ted Giles
    Example Consulting - UK
    .

    http://ec12.example-software.com//
    See our site for Alpha Support, Conversion and Upgrade.

  3. #3
    Member
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    Adrianne Prescott
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    Jul 2010
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    Default Re: Error upon Startup

    Reinstalled application in a separate folder on the C drive. Works perfectly now. Thanks!

  4. #4
    "Certified" Alphaholic Ted Giles's Avatar
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    Ted Giles
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    Default Re: Error upon Startup

    It's a Windows permissions issue usually.
    Msoft have and are, increasingly locking down the folders likely to expose your systems to hacking.
    It is good but a bit of a pain sometimes.

    Glad it's working for you now.
    Ted Giles
    Example Consulting - UK
    .

    http://ec12.example-software.com//
    See our site for Alpha Support, Conversion and Upgrade.

  5. #5
    "Certified" Alphaholic Ted Giles's Avatar
    Real Name
    Ted Giles
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    In the Wolds, Louth, Lincolnshire, UK
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    Default Re: Error upon Startup

    Dupe. Too many devices running!
    Ted Giles
    Example Consulting - UK
    .

    http://ec12.example-software.com//
    See our site for Alpha Support, Conversion and Upgrade.

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