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Remote Access Software

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    Remote Access Software

    I have a client using A4V8. Both of us are running Win XP Pro (SR1). I'm looking for a remote access program that will allow me to provide remote support.

    I talked to GoToMyPC, but they told me their program would NOT work with a DOS-based program. Same with Laplink Everywhere. We tried LogMeIn Pro and it took a week to get his system repaired from the problems LogMeIn caused.

    I'm looking for a user who has first-hand experience with PcAnywhere and A4V8 (or V7 or V6) running under Win XP Pro that can share their experience.

    Dave
    Dave Jampole
    www.customalpha.com

    Women and cats will do whatever they want. The sooner men and dogs realize that, the happier they will be.


    #2
    RE: Remote Access Software

    Hi Dave,

    I don't know for sure, but I believe the remote assistance built into XP will work with a DOS based program "if" it is displayed in a window.

    Good luck,

    Keith

    Comment


      #3
      RE: Remote Access Software

      Keith,

      Thanks for the heads-up. I'll play with it and see if it works for us.

      Dave
      Dave Jampole
      www.customalpha.com

      Women and cats will do whatever they want. The sooner men and dogs realize that, the happier they will be.

      Comment


        #4
        RE: Remote Access Software

        You could alwasy use something like VNC to remotely control the client machine and in so doing access the application. VNC is a freeware program.

        Comment


          #5
          RE: Remote Access Software

          Hugh,

          I completely forgot about VNC. Thanks.

          Dave
          Dave Jampole
          www.customalpha.com

          Women and cats will do whatever they want. The sooner men and dogs realize that, the happier they will be.

          Comment


            #6
            RE: Remote Access Software

            Just another vote for Remote Desktop Dave. It's built into XP Pro and is much more responsive than VNC, pcAnywhere or the other remote control solutions. It should work just fine as long if you are running A4 in a window, I use it with command prompts all the time. I suspect you might have a problem if you try to run A4 in full screen though.

            Lenny Forziati
            Vice President, Internet Products and Technical Services
            Alpha Software Corporation

            Comment


              #7
              RE: Remote Access Software

              Lenny,

              Thanks for the info on Remote Desktop. I may have to use one of the other alternatives since my user want to run the A4V8 app in full-screen mode.

              Dave
              Dave Jampole
              www.customalpha.com

              Women and cats will do whatever they want. The sooner men and dogs realize that, the happier they will be.

              Comment


                #8
                RE: Remote Access Software

                Dave

                Let m eknow if you find one that runs with a DOS window in full screen mode.

                I dont' remeber seeing one. For support purposes, I have to take it out of full screen mode to use connect remotely......
                Al Buchholz
                Bookwood Systems, LTD
                Weekly QReportBuilder Webinars Thursday 1 pm CST

                Occam's Razor - KISS
                Normalize till it hurts - De-normalize till it works.
                Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                When we triage a problem it is much easier to read sample systems than to read a mind.
                "Make it as simple as possible, but not simpler."
                Albert Einstein

                http://www.iadn.com/images/media/iadn_member.png

                Comment


                  #9
                  RE: Remote Access Software

                  Dave, your client can use Alpha in full screen when all is well, you just need it in a window for any remote assistance work you want to do.

                  Keith

                  Comment


                    #10
                    RE: Remote Access Software

                    Keith,

                    You are absolutely correct. However, my end user is, to say it kindly, not very computer literate. I want to eliminate as much fog and confusion as possible. He likes to run in full screen mode and I'm concerned that I'll have to access his system remotely when he has left it in full screen mode.

                    Dave
                    Dave Jampole
                    www.customalpha.com

                    Women and cats will do whatever they want. The sooner men and dogs realize that, the happier they will be.

                    Comment


                      #11
                      RE: Remote Access Software

                      Dave,

                      You just have to have him start the server function, say TightVNC Server on his machine when you need access. He can start by minimizing the screen and clicking on the Server application that you place on his desktop. After this he can just maximize back into his full-screen application. At your end when you are done you can remotely shutoff his machine or shutdown the Server application.

                      Comment


                        #12
                        RE: Remote Access Software

                        Hugh,

                        Makes sense to me. Thanks.

                        Dave
                        Dave Jampole
                        www.customalpha.com

                        Women and cats will do whatever they want. The sooner men and dogs realize that, the happier they will be.

                        Comment


                          #13
                          RE: Remote Access Software

                          Dave,

                          Just reading through some of the V7/V8 entries and yours caught my eye.

                          I work with beverage distributors all across the US. As you might suspect, they don't all have the same PC, OS, or experience level.

                          I use XP-PRO x10 User and keep all 10 activity slots full - all the time.

                          I have not yet found a situation where GTMPc does not work.

                          I often times access UNIX, LINUX, RISC, etc. OS's.

                          Hope this helps - or at least sheds some light.

                          lar :-)

                          Comment


                            #14
                            RE: Remote Access Software

                            Larry,

                            I should have 'closed the loop' and posted my results. Sorry.

                            We are using Real VNC and it is brain-dead simple, (which makes it a natural fit for me), AND free. My client is NOT computer literate and even he can set up a VNC connection.

                            Dave
                            Dave Jampole
                            www.customalpha.com

                            Women and cats will do whatever they want. The sooner men and dogs realize that, the happier they will be.

                            Comment


                              #15
                              We are currently using Windows Remote desktop to remotely run a "query only" version of a A4v7 application. Seems to work okay. We are currently researching using Citrix for remote users who do not have a local machine to connect. I'll let you know what we find out.
                              Dave

                              Comment

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