This question is for someone at Alpha Software with regard to the licensing for Alpha 4 Version 8.
We are having trouble with "License Count Exceeded". Here is the scenario. We have purchased licensing for 85 users. We are on a Novell 5.1 network which includes 6 different offices each with its own standalone server and set of Alpha applications. There are a total of 90 computers running either Windows NT 4.0 or Windows XP across these 6 offices. We have gone to each office to find out how many people are using the Alpha applications, whether or not they have mulitple copies of it open (Shouldn't happen, but we do ask). We have done this on several occasions and the user count we come up with never totals more 81. But we get the "License Count Exceeded" error anyway. Although we haven't been able to tell for sure, it appears the problem starts when the count gets within 7 or 8 of the maximum. We experimented in one office to see what would happen with the count on the Alpha status page (when we press the F3 key). 5 users would open Alpha and the count was 71. We had the users close Alpha one by one and we would check the status page on a computer that had Alpha open after they closed. In some cases the count would go down, but would not for others. It didn't seem to make any difference if it was an NT or XP machine. 3 of the users kept Alpha open waiting for other users to have the "license" error arise. When that happened, we checked the status page. Alpha would tell us the licensed users were 85, network users was 1. We had the 3 users exit Alpha to see what would happen. We do the status page check and the same error, licensed 85, network users 1.
Can you offer some help please?
thanks,
mike reed
We are having trouble with "License Count Exceeded". Here is the scenario. We have purchased licensing for 85 users. We are on a Novell 5.1 network which includes 6 different offices each with its own standalone server and set of Alpha applications. There are a total of 90 computers running either Windows NT 4.0 or Windows XP across these 6 offices. We have gone to each office to find out how many people are using the Alpha applications, whether or not they have mulitple copies of it open (Shouldn't happen, but we do ask). We have done this on several occasions and the user count we come up with never totals more 81. But we get the "License Count Exceeded" error anyway. Although we haven't been able to tell for sure, it appears the problem starts when the count gets within 7 or 8 of the maximum. We experimented in one office to see what would happen with the count on the Alpha status page (when we press the F3 key). 5 users would open Alpha and the count was 71. We had the users close Alpha one by one and we would check the status page on a computer that had Alpha open after they closed. In some cases the count would go down, but would not for others. It didn't seem to make any difference if it was an NT or XP machine. 3 of the users kept Alpha open waiting for other users to have the "license" error arise. When that happened, we checked the status page. Alpha would tell us the licensed users were 85, network users was 1. We had the 3 users exit Alpha to see what would happen. We do the status page check and the same error, licensed 85, network users 1.
Can you offer some help please?
thanks,
mike reed
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