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Multiple print works on all but one machine

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    Multiple print works on all but one machine

    I use the windows print manager to make multiple copies of an invoice. When the user presses a print button, the windows print screen appears the user can then enter the number of copies to be printed. This feature has been working great on all machines for a couple of years now then suddenly on one machine the copy feature failed. You can change the number til the cows come home and still get only one page. All the other machines on the network are working fine.
    Any suggestions?

    #2
    RE: Multiple print works on all but one machine

    Greg

    I ran into a similar problem with a windows 98 machine a number of years ago with completely non-alpha software.

    The problem came from an application that was installed on a single machine that over wrote the mfc42.dll in windows\system32 directory. This caused the second application to fail because the parameters didn't match what the other version expected.

    So, check your install log and see what has been installed recently and check if that .dll is different on the other machines.

    Another thing to try is to stop the spooler, clean out any files that may remain, and restart the spooler. I've had that be a problem in limited circumstances. The MS web site has directions on how to do this.

    Of course, it may be something else, but most items don't start failing without some seemingly unrelated other factor coming into play.

    Best of luck.
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.
    "Make it as simple as possible, but not simpler."
    Albert Einstein

    http://www.iadn.com/images/media/iadn_member.png

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      #3
      RE: Multiple print works on all but one machine

      This is awkward but where can I find the install log? If it mfc42.dll is the problem, where should I put it? would putting another version of mfc42.dll in place of the one that is crapping out Alpha cause problems with whatever software installed it in the first place?

      Comment


        #4
        RE: Multiple print works on all but one machine

        Greg

        I'd first find mfc42.dll on a machine that works and a machine that doesn't and see if the date and filesize are different. Then I'd start figuring out what was installed since then.

        To see the install log, use the event viewer (control panel, administrative tools) and view the MsiInstaller events.

        Unless, of course, you are like every windows user, except me, and keep a paper notebook of all the program installs and changes that are made on your system. ;-)

        Changing the .dll may or may not change the behavior of other software. But first you want to find out what's causing your problem. Then we worry about solutions and their problems.........
        Al Buchholz
        Bookwood Systems, LTD
        Weekly QReportBuilder Webinars Thursday 1 pm CST

        Occam's Razor - KISS
        Normalize till it hurts - De-normalize till it works.
        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
        When we triage a problem it is much easier to read sample systems than to read a mind.
        "Make it as simple as possible, but not simpler."
        Albert Einstein

        http://www.iadn.com/images/media/iadn_member.png

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