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Thread: Installing Documentor

  1. #1
    Wanda Friesen
    Guest

    Default Installing Documentor

    I just installed Alpha Five V4.03 and attempted to open the Alpha Five Documentor program that I ordered along with the Alpha Five V4.03. When I attempt to open the Documentor, I get the following error message:

    A5Doc v2 requires Alpha Five v4 or later.

    I then re-installed Alpha Five v4.03, and re-booted, but to no avail.
    Anyone else have this problem with the Documentor? What was your solution?

  2. #2
    "Certified" Alphaholic forskare's Avatar
    Real Name
    Ken Nordin
    Join Date
    Apr 2000
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    Walker, MN
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    7,545

    Default RE: Installing Documentor

    Wanda,

    If you don't get an answer on this board, try sending the question to alpha software techs since this appears to be a problenm that they should support as well.

    kenn

  3. #3
    Wanda Friesen
    Guest

    Default RE: Installing Documentor

    Thanks, I sent a message to the only email I had at the time (to the "president"), but will look at this website for a way to post messages to tech support.
    Wanda

  4. #4
    VAR
    Real Name
    Bill Parker
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    Apr 2000
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    Dallas, TX
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    1,717

    Default RE: Installing Documentor

    Wanda,

    I wrote and support A5Doc. You should only get that error message if you try to run A5Doc from A5v3. Even if you own A5v4, make sure that is also the version that is running. You might have started A5v3 by mistake.

    Bill.

  5. #5
    Wanda Friesen
    Guest

    Default RE: Installing Documentor

    Thanks, Bill. I assumed that A5 v4 would install over v3, making v3 invalid. How can I tell which version A5Doc is attempting to run under? I accepted all defaults when I installed both Alpha5.v4 and A5Doc.
    Wanda

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