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SP 2 Error Message

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    SP 2 Error Message

    I updated to SP2 on an XP Home Laptop machine.

    If I open A5V5 (full or runtime)(no database loaded), when I exit I get a message (from windows)

    SmartHeap Library
    mem_bad_pointer

    If anyone else gets this and fugures out the cause, let me know. It may be specific to my laptop, of a general error received by most users.

    PS: I don't get the message with 4.5
    Cole Custom Programming - Terrell, Texas
    972 524 8714
    [email protected]

    ____________________
    "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

    #2
    RE: SP 2 Error Message

    Martin,

    The problem is not just on your computer. I am getting the same error on a machine that we upgraded to Service Pack 2.

    Nathan

    Comment


      #3
      RE: SP 2 Error Message

      You are one brave soul Martin, I don't have the gutts to upgrade my o/s. Do you have the V6 trial? Do you get the error there? If you load a database and then exit, do you get the error?

      I did do a google search and found the following information which is quite interesting:

      http://support.microsoft.com/default.aspx?scid=kb;en-us;154054

      According to MicroQuill Technical Support, if your application is using:


      the SmartHeap 3.0 or 3.1 DLL, sh30w32.dll or sh31w32.dll

      -and-
      the DLL version of the C runtime library, msvcrt40.dll that ships with Visual C++ 4.2

      -and-
      the application is linked with another DLL before the SmartHeap DLL,
      you may have compatibility problems between SmartHeap and msvcrt40.dll.

      NOTE: The properties for this DLL contain a description saying it is a "Microsoft (R) C Runtime Library Forwarder DLL."

      http://support.microsoft.com/default.aspx?scid=kb;EN-US;154591

      SYMPTOMS
      The wrong version of MSVCRT40.DLL, known as the Forwarder DLL, may be copied to the Windows 95 System directory while installing Visual C++ version 4.2. The size, date, and version number of this DLL are:
      MSVCRT40.DLL 65,024 Bytes 6/14/96 Version 4.2000.6164

      This behavior may cause some applications built with Visual C++ Version 4.0 and 4.1 to break.
      CAUSE
      If Visual C++ is installed on Windows 95 with a CD-ROM install, then the MSVCRT40.DLL is copied to the Windows 95 System directory. This DLL may also be present if a beta version of Visual C++ 4.2 was previously installed.
      RESOLUTION
      Copy the correct version of the DLL provided in the Visual C++ 4.2 CD-ROM MSDEV\REDIST\ANSI directory. The size, date, and version number of this DLL are:
      MSVCRT40.DLL 326,656 Bytes 2/19/96 Version 4.10.6038

      STATUS
      Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. This bug was corrected in Visual C++ version 5.0.
      Cheryl
      #1 Designs By Pagecrazy
      http://pagecrazy.com/

      Comment


        #4
        RE: SP 2 Error Message

        There was some interesting discussion on the V6 forum last week about SP2. Someone even mentioned that some company issued a directive to its employees not to upgrade:

        http://msgboard.alphasoftware.com/alphaphorum/read.php3?sortby=lastreply&direction=desc&num=15&id=2341&thread=2341#MSG2356

        Comment


          #5
          RE: SP 2 Error Message

          Martin, please see http://www.microquill.com/kb/xpsp2.htm. Do you have East Asian language support installed?

          -Lenny

          Lenny Forziati
          Vice President, Internet Products and Technical Services
          Alpha Software Corporation

          Comment


            #6
            RE: SP 2 Error Message

            Just found this information as well. Uses Office 97 programs and Norton Anti-Virus ... do you use any of those?

            http://www.dictacomm.com/OFFICEHELP/Office97_Norton_IPF.htm
            Cheryl
            #1 Designs By Pagecrazy
            http://pagecrazy.com/

            Comment


              #7
              RE: SP 2 Error Message

              Lenny, I didn't have east asin checked, but I did have "complex scripts or right to left languages" checked.

              I unchecked it, restarted, and that fixed it. Thanks.

              Hope the "complex scripts" isn't an issue.
              Cole Custom Programming - Terrell, Texas
              972 524 8714
              [email protected]

              ____________________
              "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

              Comment


                #8
                RE: SP 2 Error Message

                I today received a directive from our microcomputer support manager to the effect that nobody should install it. Conflicts with something in our network.

                I'm holding off for the present at home as well.

                Bill
                Bill Hanigsberg

                Comment


                  #9
                  RE: SP 2 Error Message

                  Bill, I have a big client where they have novel, with xp pro work stations, and they imaged all the work stations to sp2, so I didn't have a choice as to check it out on at least one machine. And they are getting that same message. But unchecking the "right to left" language option has fixed it so far.
                  Cole Custom Programming - Terrell, Texas
                  972 524 8714
                  [email protected]

                  ____________________
                  "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

                  Comment


                    #10
                    RE: SP 2 Error Message

                    Hi Guys,

                    Can anybody expand some more on how big an issue this is ?
                    Does this error stops the working of certain functions ?
                    What is the impact of that error message ?

                    Kind regards,

                    Marcel

                    Comment


                      #11
                      RE: SP 2 Error Message

                      This is a harmless error and only occurs on shutdown of Alpha Five.

                      -Lenny

                      Lenny Forziati
                      Vice President, Internet Products and Technical Services
                      Alpha Software Corporation

                      Comment


                        #12
                        RE: SP 2 Error Message

                        Hi Lenny,

                        I was not clear in my question appearantly (again...).
                        I did not mean to ask for any Alpha related problems, because I already understood it only appeared on closing.
                        It was just that I was wondering about the impact in general.

                        Kind regards,

                        Marcel

                        Comment


                          #13
                          RE: SP 2 Error Message

                          Marcel, I hope it didn't sound like I was dismissing this error. It is uninportant and will not cause any problems, however it is certainly unprofessional looking and is likely to worry your users or clients. We are working to address it on our end and will be releasing an update to take care of this.

                          -Lenny

                          Lenny Forziati
                          Vice President, Internet Products and Technical Services
                          Alpha Software Corporation

                          Comment


                            #14
                            RE: SP 2 Error Message

                            No Lenny, there was nothing wrong with your answer, it was just that I was worried about my other (Non A5) programms and windows itself instead of Alpha.
                            I have full confidence you will look into it as far as you are concerned.

                            But then again, there you see how a multi billion dollar company releases software that is directly demasked as having errors in it. The customer is the debugging program here. This is a further compliment to what you at Alpha can do with rather limited resources as opposed to the Gates-clan who do not seem to be able to get their own debuggers in spite of all the money.

                            Greetings,

                            Marcel

                            Comment


                              #15
                              RE: SP 2 Error Message

                              I cannot say if it will impact other software. Smartheap is a memory management system we use - it could be used by other software on your system as well. If so, they will give the same harmless error on shutdown.

                              -Lenny

                              Lenny Forziati
                              Vice President, Internet Products and Technical Services
                              Alpha Software Corporation

                              Comment

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