Alpha Video Training
Results 1 to 4 of 4

Thread: Beware! Ordering download Version 4.5

  1. #1
    Allen Palmer
    Guest

    Default Beware! Ordering download Version 4.5

    Gentlemen:

    This afternoon, I tried to purchase via download Alpha5, version 4.5. I dutifully completed the on line ordering forms (no problems there). I then hit the download button as directed on the screen. Immediately an error message appeared indicating that there was something wrong with the network name. I backtracked and tried to repeat the down load. The same error message appeared.

    I then went to the order status section and found that Alpha thinks the software has been downloaded under two different order numbers. I have received absolutely nothing and have never had this problem when downloading files or trasacting business on through the Internet.

    I suggest that if you are considering the download option, be careful!

    Al Palmer

  2. #2
    VAR
    Real Name
    Mike Reed
    Join Date
    Apr 2000
    Location
    Phoenix, AZ
    Posts
    670

    Default RE: Beware! Ordering download Version 4.5

    Hi Allen,

    I ordered the runtime upgrade version one day and downloaded it with no problems. The next day I ordered a 5 user network version and again no problems. Everything worked fine for me.

    Sorry you had a problem.

    mike

  3. #3
    Jean-P. B├ędard
    Guest

    Default RE: Beware! Ordering download Version 4.5

    Allen,

    I downloaded both full and runtime versions and both are already running on our network. No problem at all.

    I dont understand why you had problems.

    JP

  4. #4
    Allen Palmer
    Guest

    Default RE: Beware! Ordering download Version 4.5

    Update:

    I went back to the Alpha site and was able to get to a place designed to permit purchasers to redownload the upgrade if it didn't work out properly the first time. This time everything seemed to go properly.

    I would like to acknowledge that Selwyn Rabins responded very quickly to my email to Alpha regarding the situation. I have found it rare to receive a timely response to a problem and I want other Alpha customers to know that Selwyn basically offered to resolve the issue in a satisfactory manner.

    His timely response was very much appreciated.

    Al Palmer

Similar Threads

  1. version 5 download on cnet. please rate
    By Richard Rabins in forum Alpha Five Version 5
    Replies: 16
    Last Post: 03-20-2003, 10:33 AM
  2. Ordering
    By BRIAN GRAY in forum Alpha Five Version 5
    Replies: 1
    Last Post: 01-20-2003, 08:19 AM
  3. ordering
    By BRIAN GRAY in forum Alpha Five Version 5
    Replies: 1
    Last Post: 12-31-2002, 06:44 PM
  4. A5V45RUN.ZIP download version
    By Ed Roach in forum Announcements
    Replies: 3
    Last Post: 02-19-2001, 08:41 PM
  5. Ordering A4.5
    By Russ Rowton in forum Alpha Five Version 4
    Replies: 1
    Last Post: 02-16-2001, 08:54 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •