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Thread: PDF failed to load

  1. #1
    Gregory R. Zilliox
    Guest

    Default PDF failed to load

    I installed A%V% on a new windows/2003 machine and when I go to run it it says "pdf driver failed to load with error:the printer driver is not compatible with a policy enabled on your computer that blocked nt4.0 drivers."
    Has anybody seen this before?

  2. #2
    Member
    Real Name
    Phil DeGruy
    Join Date
    May 2003
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    264

    Default RE: PDF failed to load

    Greg,

    It sounds like there are system policies set up on the computer that prevent installing new programs/drivers properly. If your not logged on as the administrator then installing drivers will fail. I can't help much as I don't know much about system policies, other than the fact that to install certain things properly, you need to be the admin. with full rights. Check that you are logged on correctly and have the proper rights which you should find in the user accounts. Maybe someone else will step in and explain a little better.

    Phil

  3. #3
    Gregory R. Zilliox
    Guest

    Default RE: PDF failed to load

    Thanks Phil,
    I am the admin on this system. Double checked that.

  4. #4
    Gregory R. Zilliox
    Guest

    Default RE: PDF failed to load

    Here is the answer: You would want to unblock this.

    To block the installation of kernel-mode printer drivers
    Open Group Policy.
    Under Local Computer Policy, double-click Computer Configuration.
    Double-click Administrative Templates, and then double-click Printers.
    Right-click Disallow installation of printers using kernel mode drivers, and then click Properties.
    On the Setting tab, click Enabled, and then click OK.
    Important

    This policy does not affect existing kernel-mode printer drivers. Kernel-mode printer drivers that were installed before you set this policy will not be disabled or removed. You can upgrade existing non-kernel-mode printer drivers whether you set this policy or not.
    Notes

    To open Group Policy so that you can edit the local Group Policy object Group Policy object
    A collection of Group Policy settings. GPOs are essentially the documents created by the Group Policy Object Editor. GPOs are stored at the domain level, and they affect users and computers that are contained in sites, domains, and organizational units. In addition, each computer has exactly one group of policy settings stored locally, called the local Group Policy object., click Start, click Run, type gpedit.msc, and then press ENTER.
    In Windows Server 2003, Standard Edition and Windows Server 2003, Enterprise Edition, installation of kernel-mode drivers is blocked by default. In Windows XP Professional, installation of kernel-mode drivers is not blocked by default.
    You must click Enabled to block the installation of kernel-mode printer drivers. Clicking Not Configured or Disabled allows kernel-mode printer drivers to be installed

  5. #5
    Member
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    Phil DeGruy
    Join Date
    May 2003
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    264

    Default RE: PDF failed to load

    Greg,

    Glad to see you figured it out. I think your explaining how to change the policies will probably help others if they have install problems with the drivers.

    Phil

  6. #6
    Alpha Software Employee Lenny Forziati's Avatar
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    Lenny Forziati
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    Nov 2001
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    Alpha Software
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    4,699

    Default RE: PDF failed to load

    The correct setting for the polict is "Disabled"" This will allow the PDF driver to install properly.

    -Lenny

  7. #7
    Member
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    Richard Blanchard
    Join Date
    Apr 2000
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    Providence, RI
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    69

    Default RE: PDF failed to load

    Thank you - thank you -thank you. I have a client running Windows 2003 server and we have been unable to get the email to work. Of course, because Outlook Express worked, the problem had to be in the Alpha5 Software or my application. I have spent hours on the message board searching for the solution, tried many of the suggestions, this one worked. Fortunately (?) I have administrative privileges on the server and was able to install the PDF and Html drivers. The RTF driver would not install but I will leave that to the holder of the installation CD.

    Again I THANK YOU. This messaged board has saved my butt numerous times.

    Dick

  8. #8
    "Certified" Alphaholic Rich Hartnett's Avatar
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    Richard Hartnett
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    Nov 2002
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    Bowie, MD
    Posts
    1,464

    Default Re: PDF failed to load

    I realize this thread is over a year old, but I just installed a fresh version of A5 Version 7 on a new server running Windows Server 2003 x64, and the pdf driver will not install. The message says that it's possible that I do not have the necessary permission to install print drivers, and to log on with administrator privileges.

    The server IS logged on as Administrator, and the "Disallow kernel-based print drivers" group policy has been disabled.

    Any other thoughts or suggestions as to why this driver will not install?

    Does it have something to do with the new x64 processor?

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