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Thread: Unable to install

  1. #1
    Member
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    Burt Jellinek
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    Apr 2000
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    127

    Default Unable to install

    Order I7609

    Purchased 5-seat upgrade as download.
    Installation hangs at "file copy c:\winnt\fonts\barusps.ttf"
    Getting only voice-mail at Alpha.
    There's no email address to ask for help at.
    Please contact me.

  2. #2
    Alpha Software Employee Selwyn Rabins's Avatar
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    Selwyn Rabins
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    Boston, MA
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    Default RE: Unable to install

    please try to reboot your computer.

    also make sure that you are logged on as an administrator.

    then try to reinstall.

    you need to have administrator priveledges to install a5 because it installs a font and printer drivers.

  3. #3
    Member
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    Burt Jellinek
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    Apr 2000
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    Default RE: Unable to install

    Our server is not one the 5 seats, Selwyn. Neither does it have an original version of A5 to upgrade. The seats all have versions, though, which can be upgraded. How then is the program distributed to the seats? Hopefully I haven't gotten wrong product.

  4. #4
    Alpha Software Employee Selwyn Rabins's Avatar
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    Selwyn Rabins
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    Default RE: Unable to install

    i am sorry, but I don't understand your comment.


    if you have a 5 user license to a5v5, then you simply go to each of the five workstations and install a5 on each computer.

    you do NOT install a5 on the server. the only thing that goes on the server is the data that you are sharing.

  5. #5
    Member
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    Burt Jellinek
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    Apr 2000
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    Default RE: Unable to install

    Thanks for the help, Selwyn. All's well with the install, 'though I had to completely delete registry references to Alpha 5 for the new license and seat count to take effect.

    I've been waiting for over an hour for the email response with the activation key for that machine. Perhaps you could light a fire under whoever's in charge of that.

    And now that I've got your ear, I'm also still waiting for Aaron's help with the email transmittal problem referred to elsewhere on this board.

    Btw, when attempting to email a report in any other than html format only requests me for a name to save the rtf or txt file as, but doesn't offer to send it. What's up with this now??

    Great product though. Alpha always has been :-)

  6. #6
    Alpha Software Employee Selwyn Rabins's Avatar
    Real Name
    Selwyn Rabins
    Join Date
    Mar 2000
    Location
    Boston, MA
    Posts
    5,298

    Default RE: Unable to install

    1. our activation server has only received one activation request from you. it sent you back the activaion key. i just resent it to you from my email address.

    2. if aaron has not gotten back to you as promised, then just send him a reminder at aaron@alphasoftware.com

    3. are you using win 98? there appears to be a bug in the RTF/Text driver that we licensed from Amyuni. It is prompting for a filename even though we have told it what the filename is. I am waiting to hear back from them.

    The PDF driver should be working fine though.

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