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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
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Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

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Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Cannot load PDF/HTML/RTF/ Driver

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    Cannot load PDF/HTML/RTF/ Driver

    Get error message half way through loading Ver 5. Had same problem running the Beta also. Desktop loads fine (XP Home), laptop (XP Home) gets the error.

    -Barry

    #2
    RE: Cannot load PDF/HTML/RTF/ Driver

    Hi Barry,

    What are the differences between these two machines, specifically what printer drivers are installed on the Laptop + what, if any, third party programs are installed?

    Thanks,

    Comment


      #3
      RE: Cannot load PDF/HTML/RTF/ Driver

      Cian, here are the specs etc.
      Laptop - Dell Inspiron 4100, Pentium III 866MHz, 256Mb. 20GB Hard Drive
      Desktop � Dell Dimension 4300, Pentium 4, 1.6Ghz, 256 Mb, 20GB Hard Drive

      Printer drivers: Lexmark Z53 & PDF995 (installed on both laptop & desktop).

      3rd Party Software on laptop:
      Adobe acrobat
      Dell Picture Studio � Image Expert 2000
      Norton Antivirus
      Pkware (pkzip)
      Real (real player)
      Camio viewer
      Turbo Tax 2001
      MS Word / excel/outlook/publisher/money
      PDFEdit995 (3rd party PDF Driver) on desktop also
      Windows media player
      Alpha 4.03/4.5 & 5

      Starts loading, about 8 or 9 blue bars appear, then disk activity followed by Alpha Error Message �cannot Load PDF etc.�, click �OK� then lots of disk activity followed by blue bars continuing and Ver 5 comes up.

      Same exact problem I had when loading any of the Beta Builds, but only on the laptop .
      -Barry

      Comment


        #4
        RE: Cannot load PDF/HTML/RTF/ Driver

        Barry, I had the same problem in the beta version with my Compaq Notebook w/XP Home. I tried several things but never did figure it out.

        Marc Hotchkiss
        Thanks,
        Marc

        I'm now using Version 12.4.4.4, Build 4335, Addin Build 4887

        Comment

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