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Rebates for V4.5 Purchases

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    #31
    RE: Rebates for V4.5 Purchases

    A couple of quick points in reference to last message

    1. We have been very clear and open about the rebate for purchasers of v4.5 when they upgrade to v5.

    V5 was released late in the afternoon on July 19 and we posted a message on the message board at 7.50pm on July 19th indicating how to get the rebate.

    2. Re pricing. A lot has been said on this topic, but it is worth considering that the total cost for a database application is the cost for the software AND for your time.

    Also if one looks at the breadth and depth of features of v5 relative to v4.5 in comparison to the breadth and depth of features of v4.5 relative to v4, it quickly should become clear that it is akin to comparing a Saturn Rocket to a 4th of July Fire Cracker. The point being that the relative value of the current upgrade to v5 is very high when compared to the relative value of the upgrade from v4 to v4.5. You might want to take a look at

    http://www.alphasoftware.com/products/a5v5/newfeatures.asp

    http://www.alphasoftware.com/products/a5v5/overview.asp

    One of the key design goals for v5 was productivity.

    We are getting annecdotal feedback from beta testers (who are also very proficient with MS Access and VB) that, with v5, their development time is being cut dramatically (4-5 times quicker).

    In real monetary terms, this means that with v5 a project that might take 20 hours could take 80 to hours in MS Access. So if you look at both pieces of the cost equation, v5 starts to look like a fair deal.

    Another user made the point that this pricing is going to make it more difficult to reach out to brand new customers.

    This is a good point that we thought long and hard about, however, it is worth noting that a database purchase decision (as we all know) is often a critical decision for a business and organization -- people want to make the right and smart choice.

    Due to the fact that such a decision is such an important and complex decision, people often look at price as ONE of the factors in determing product quality.

    A low price does NOT necessarily mean that it will be easier to penetrate into new customer sites.

    I would like to mention that in the early days of Alpha, we used to send free copies of Alpha Three to IT folks in large companies. When we followed up with these folk after a few weeks, more often than not, they would say "I have been meaning to look at your software, but I am sorry, I have not gotten around to it yet".

    We then switched to charging for these evaluation copies.

    Guess what happened?

    When we followed up with them after a few weeks, almost all of them had evaluated the software. You can obviously draw many conclusions from this, but it is clear that once the software was associated with a price, the perception of the software changed. The lessons that we took from this learning led us to initiate conventional direct mail campaigns promoting Alpha Four in the early part of the 90's. We mailed over 20 million!! direct mail pieces (costing about 60 cents per piece) and generated about 60 million dollars in a 5-6 year period.

    We believe that conditions for aggresively and (hopefully intelligently) marketing v5 now are more favorable than they were then for the following reasons.

    1. The market is substantially bigger now.
    2. The competitive playing field is narrower now. We have two major competitors now -- Filemaker and MS Access. Back then we had to slug it out with dBase, Q and A, Dataease, DataFlex, Revelation, Paradox for DOS, FoxPro for DOS, Clarion, FilePro, PFS, Reflex, RapidFile and a bunch of others!
    3. Back then (in the early to mid nineties) relative to the alternative products, Alpha Four offered very good ease of use, but did not have a full blown/powerful langauge. Now with v5 we have a product that has clear strenghts in the "ease of use" department, BUT also offers very high levels of power and flexibility because of a greatly enhanced xBasic and Action Scripting.

    Not being able to offer a developer/user total confidence in the ultimate flexibility and extensibility offered by a development langauge, cost us sales on Alpha Four. With v5 this issue is off the table.

    One final note. We are keeping Alpha Five v4.5 on the market for those folks who want a lower priced option.

    Thanks for taking the time to wade through this.

    We appreciate all of your support and best of luck to all of you.

    Sincerely
    Richard Rabins
    Richard Rabins
    Co Chairman
    Alpha Software

    Comment


      #32
      RE: Rebates for V4.5 Purchases

      Richard:

      I think the

      "... The price of the upgrade to 4.5 will be applied to the cost of V5....." statement at the outset has puzzled some of us. Now the reality is - It isn't 'applied' it's to be rebated according to the terms of the rebate form - maybe 4-6 weeks down the road.

      The form says we need one of the two...
      1. The invoice number "It was on sent to you in e-mail"
      2. Name, address, etc.

      Regarding point 1... I don't make a habit of retaining the invoice number of any of my purchases If I have a copy, its probably lost in a box of last year's tax filing documents -not very handy to get at. Let's say that I can't find that invoice. What happens if they can't find my name?

      The summary of all of this is an agreement with Gren Brown above.

      Ken

      Comment


        #33
        RE: Rebates for V4.5 Purchases

        Ken,
        If you purchased through Alpha's website, goto their site then goto support, then order lookup, you should find all your purchases listed there.

        Daryl

        Comment


          #34
          RE: Rebates for V4.5 Purchases

          Richard,

          Thanks for explaining "your" justifications...but rebates are still just a ploy to get customer to think lower cost and hopefully then fail to complete the processes required to obtain the cash.

          The bad taste which remains even after I am successfull at navigating these rebate mazes that vendors now consider fair game has put a dark fog over the images in my mind of the logos of otherwise super companies.

          When I called the Alpha 800# to find how to obtain the rebate and was told response time would be 4-6 weeks, I complained about the time. Aren't you people proficient at getting your computer to match my V4.5 order with my V5 order (both online downloads) and performing a simple subtraction to charge my credit card the difference? I was told, "No...because we need to report the full upgrade price in order to enhance our sales figures."

          ISN'T THAT WHAT ENRON and WORLDCOM and a whole slew of failing companies did!?

          *************

          On the positive side, presuming that Alpha survives and continues to improve its great product...

          I'd sure like to see the windows opened by Control Panel/Table/Design/Table Structure self limit the "restore" size to the width of the table columns and the height to show all non-empty field rows plus two or three. This would make it quicker and easier to see a bunch of tables at once...especially helpful when designing a new database.

          Keep up the good work...and stop the bad!!
          Don

          Comment


            #35
            RE: Rebates for V4.5 Purchases

            Wouldn't that be cool if they had even the cales that were not downloaded? Then we all could get our order number and know what we paid and when!

            ken
            TYVM :) kenn

            Knowing what you can achieve will not become reality until you imagine and explore.

            Comment


              #36
              RE: Rebates for V4.5 Purchases

              To Ken Nordin:

              [geez guy named Ken can be all that bad]

              Daryl indicated I could get my order history at the Alpha site. I did that and the order for the 4.5 3-user pack is THERE. Guess what? NO ORDER NUMBER any where I could find it. The ORDER number is the first requirement on the rebate form.

              Puzzeling, isn't it?

              Ken

              Comment


                #37
                RE: Rebates for V4.5 Purchases

                Thanks for the comments.

                We read these comments and take them very much to heart!!

                We will endeavor to turn rebates around well within the 4-6 week time frame.

                Regarding making our sales figures look higher or lower is not important to us as a private company. By design, we have no outside investors etc to try and "impress". Our mission, as many of you know, is simply to work hard to build a quality database that provides a real, productive and viable alternative to our "friends" in Washington State.

                Thanks for the feedback.

                Sincerely
                Richard Rabins
                Richard Rabins
                Co Chairman
                Alpha Software

                Comment


                  #38
                  RE: Rebates for V4.5 Purchases

                  if you call us at 800 451 1018

                  we will take care of providing this info to you

                  alternatively you can contact [email protected]

                  or [email protected]

                  thanks
                  richard rabins
                  Richard Rabins
                  Co Chairman
                  Alpha Software

                  Comment


                    #39
                    RE: Rebates for V4.5 Purchases

                    Ken,
                    when I go to order lookup, there is a list of order numbers, if I click on the order number I see the order.

                    Is this not the case when you go to order lookup?

                    Daryl

                    Comment


                      #40
                      RE: Rebates for V4.5 Purchases

                      I appreciate your reply, and there is little I can say at this time regarding V5, since I haven't yet had the opportunity to use it. However, with regard to your first point about your posting a message on the message board concerning the rebate, I have a problem with that. I am not a regular on your message board, and therefore, did not consult it when I decided to order. I simply went to the Alpha Software site, and placed an order. And as I pointed out in my previous message, there was nothing on any of the order pages (or anywhere else I could see) to indicate that there was a rebate. Only by calling your 800 number did I find that out.

                      Regarding rebates in general, I agree wholeheartedly with Don Lipke's message of 7/25. His first two paragraphs are especially poignant.

                      Comment


                        #41
                        RE: Rebates for V4.5 Purchases

                        Re, Your point about the rebate not being posted on the order page

                        Here is what happened.

                        For the first day or less, you are correct, the rebate info was not on the order page. (We were doing the switch over from having a totally live "old" site at 3.45 on Friday afternoon to a totally live "new" site at 3.46 on Friday afternoon), so a few components were not live for a day or less, as all the changes rippled through the system. Rebate info has however been on the order page since the weekend.

                        We did the next best thing under the circumstances and posted on the message board -- which, while it is not part of the home page/order page, is never the less prominently linked to from our home page and is heavily trafficed.

                        thanks
                        Richard Rabins
                        Co Chairman
                        Alpha Software

                        Comment


                          #42
                          RE: Rebates for V4.5 Purchases

                          Where on the order page is the rebate info? For some reason I'm not seeing it. Do you actually have to place the order before you see the rebate info or am I just missing it?

                          vkj

                          Comment


                            #43
                            RE: Rebates for V4.5 Purchases

                            To All:

                            I want to give Richard and Selwyn a big, huge, jumbo round of applause for accepting the criticism, both positive and negative and for responding with explantions. Pehaps not everyone agrees but they did respond.

                            Is there another vendor out there that is personally responsive to the complaints of the users? I doubt it. Certainly Bill and comapny offer no apologies or explanations.

                            So, for any who are waiting for the trial version to give it a look see, you'll find NO better service anywhere; you'll not find a better message board; and as for v5, have you heard anyone say that it's not living up to it's billing. Absolutely not.

                            Go, buy v5 and if you don't like it, return it in 30 days for a full refund. Will Access offer this? Will winDev offer this? How about Filemaker?

                            kenn
                            TYVM :) kenn

                            Knowing what you can achieve will not become reality until you imagine and explore.

                            Comment


                              #44
                              RE: Rebates for V4.5 Purchases

                              Hello Ken,

                              I agree 100% and I too would like to thank everyone at Alpha for doing a great job.

                              To everyone - Richard gave the account contacts at Alpha, they are the people who can deal with payment and rebate issues. I contacted them by email and received prompt and effective attention. But all this public arguement must be demoralising - let's give them a break!

                              How about we get the back to discussing technical issues on this Forum?

                              Peter

                              Comment

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