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a5v6 1600-2057 hangs at startup

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    #1

    a5v6 1600-2057 hangs at startup

    I downloaded the 1600-2057 update, installed it, and Alpha comes up to the logo, clears to the grey screen and hangs. I go to the Win XP task manager which shows it's not running. I've tried the download three times (a5v6_full_patch.exe, 15929 kb) and multiple attempts to install, but the same results each time. Any suggestions?
    Tags: None
    #2
    RE: a5v6 1600-2057 hangs at startup

    I just ran across someone else having the same problem on his IBM ThinkPad but not on any other computer. What are the specs for the computer you are having trouble with?

    Howard
    Howard G. Cornett, Independent Consultant

    Comment

      #3
      RE: a5v6 1600-2057 hangs at startup

      Howard, I was the persoon you helped yesterday. I took my laptop off the docking station and A5V6 worked just fine. Our network is Novell Netware 6.5. I don't know if the problem is Novell-specific but it certainly relates to being on the network somehow. Another person posted a similar fix - unplugged the ethernet cable and it worked fine.

      Roger Erickson

      Comment

        #4
        RE: a5v6 1600-2057 hangs at startup

        It's a fairly new Dell desktop with a Pentium 4 (2.8 Ghz) processor, 38G hard drive, 512M ram, running XP Pro version 2002, service pack 1.
        Previous upgrades worked ok. I'll just have to wait for the next one and see what that does. Thanks for responding.

        Comment

          #5
          RE: a5v6 1600-2057 hangs at startup

          Roger, can you confirm that it does in fact hang as opposed to just pausing for a long time when you are connected to the docking station? I tried to duplicate your situation and Alpha Five did take significantly longer to load Welcome screen, but it did eventually load. I'm looking into the long delay now, but it would be nice to determine if it is the same problem you are encountering.

          -Lenny

          Lenny Forziati
          Vice President, Internet Products and Technical Services
          Alpha Software Corporation

          Comment

            #6
            RE: a5v6 1600-2057 hangs at startup

            I am running Novell Netware. And it does cause a problem with my USB port. Netware uses drive F: which the USB port insists on using, so I have to manually reassign it to G: whenever I want to use my USB port. Probably not related, but who knows?

            Comment

              #7
              RE: a5v6 1600-2057 hangs at startup

              I just created a pre-release update for you to try. You can download it from http://downloads.alphasoftware.com/A5V6Download/system_aex.zip

              Exit Alpha Five if it is running and extract the contents of the zip file to your A5v6 program folder. When you restart, the hang on startup should be gone.

              -Lenny

              Lenny Forziati
              Vice President, Internet Products and Technical Services
              Alpha Software Corporation

              Comment

                #8
                RE: a5v6 1600-2057 hangs at startup

                Sorry, not quite. With the 25 July patch (and a new $99 second license I just purchased), the alpha5.aex and system.aex are dated 11 July, and the logon hangs where the Alpha Five V6 logo's green progress bar zips to the end and a vertical gray bar cuts through the logo at the rightmost corner of the green cube. After installing the new zip file you created, the alpha5.aex and system.aex are dated 18 Aug, and it gets past the logo screen to a plain gray screen and hangs there. I tried it several times to make sure, but am always left on a plain gray screen.

                Comment

                  #9
                  RE: a5v6 1600-2057 hangs at startup

                  can you attach the a5startup.log file.

                  it will show what a5 was trying to do when it hung.

                  Comment

                    #10
                    RE: a5v6 1600-2057 hangs at startup

                    Here's the startup log following the failure.

                    Comment

                      #11
                      RE: a5v6 1600-2057 hangs at startup

                      For anyone with this problem, I have been woprking with Gerald and he has confirmed that I fix we made yesterday siolves the problem.

                      This fix will be included in the next patch. However if you can't (or don't want to) wait for the next patch, you can download an interim update from http://downloads.alphasoftware.com/A5V6Download/system_aex.zip

                      Exit Alpha Five if it is running and extract the contents of the zip file to your A5v6 program folder. When you restart, the hang on startup should be gone.

                      -Lenny

                      Lenny Forziati
                      Vice President, Internet Products and Technical Services
                      Alpha Software Corporation

                      Comment

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