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Alpha crashing on 1 computer

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    Alpha crashing on 1 computer

    Hi again.

    One of our databases will not open on one computer, The contact one opens, but the customer one will not. It starts to open up in an odd way by showing the control panel and not the start up form. Then it freezes. Once you click out of it, the application closes and no error message is given. I uninstalled the software, defraged the CPU, rebooted, reinstalled the runtime and also did the updated patch. No change. I can open one database but not the other.

    Any ideas?

    #2
    RE: Alpha crashing on 1 computer

    Windows version? If 98, are other programs running?

    System memory?

    Video drivers up to date? Video card or video on motherboard using shared memory?
    There can be only one.

    Comment


      #3
      RE: Alpha crashing on 1 computer

      It is windows XP. 512 MB, drivers and system are up to date. This is a new computer so when I set it up I ran all updates for everything. It has been working perfectly fine until Friday the 3rd. Now it will not open the customer DB, but will the other.

      Comment


        #4
        RE: Alpha crashing on 1 computer

        Lori

        You may want to use windows restore and put the system back to where it was prior to the 3rd. Something may have been added/changed/installed/updated/Murphyed to affect A5.
        Al Buchholz
        Bookwood Systems, LTD
        Weekly QReportBuilder Webinars Thursday 1 pm CST

        Occam's Razor - KISS
        Normalize till it hurts - De-normalize till it works.
        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
        When we triage a problem it is much easier to read sample systems than to read a mind.
        "Make it as simple as possible, but not simpler."
        Albert Einstein

        http://www.iadn.com/images/media/iadn_member.png

        Comment


          #5
          RE: Alpha crashing on 1 computer

          I did that this morning and then I reinstalled alpha. Still no luck. I've also booted to Norton and scanned. It is clean and the virus definitions are up to date.

          Comment


            #6
            RE: Alpha crashing on 1 computer

            Hello Lori,

            Have you shadowed the customer database? If so, I would delete the shadowed files, then open up the customer database directly from the server, then redo the shadow. Or you could start from a database that you can open, then manually open the customer database directly from the server and then do a shadow.

            ...... I wonder if our syntax is on track. When you say 'database', I am reading "database in the context of Alpha Five". The term 'database' in Alpha Four means the same as 'table' in Alpha Five. Which meaning are you intending to convey when you say 'database' ?

            If it is the customer table that will not open on one of your computers, then I would get everyone out of the database, and then on one computer open the database and pack the customer table. Also might just do a database compact.



            Good luck,
            Jim

            Comment


              #7
              RE: Alpha crashing on 1 computer

              When I say database, I mean the tables, forms, reports, sets. Not just a table. I've created 2. One is for sales and one has all of our customers. It is the one with the customers and their projects that will not open.

              I do not have a shadow. I've just started looking into that, but have not actually done it.

              I did run a backup this morning. Then I packed and compacted it before backing up again.

              Anything else I should try?

              Thanks

              Comment


                #8
                RE: Alpha crashing on 1 computer

                Let's clarify one more thing: Are you saying the database is on a "server" that both machines are accessing and one can open it and one cannot? Or is it that a copy is on each local machine and one can open it and one cannot? If the latter, try copying the the one that can be open to the other machine and see if it can open that copy. If this works, you may have a NIC, network cable or some other network issue.

                If that gets you nowhere, try creating a new DB in the same folder and then adding all your tables to the new DB. Try closing and opening that before listing a form to open. If that works, try opening the opening the opening form.

                If all this works and you had global scripts and functions in the original, you still have them on the other machine and one way or another you can get them copied over. Then I suppose change the name of the DB back to the original???

                Ray

                Comment


                  #9
                  RE: Alpha crashing on 1 computer

                  Actually I was e-mailed by a gentleman that had been reading the posting and he said to change the default print driver to an HP series ll even if we did not have one. I did that and it worked!

                  Makes NO sense to me, but if it worked then I am very happy.

                  But to answer, the database files are on a server that everyone is mapped to. There are 2 databases in seperate folders. This particular CPU could open the contact db, but not the customer db.

                  Help?

                  Comment


                    #10
                    RE: Alpha crashing on 1 computer

                    Lori

                    Did you have no printer configured on the machine in question?

                    Alpha always needs a printer queue on a machine and the queue can be paused. No printer needs to be physically connected.
                    Al Buchholz
                    Bookwood Systems, LTD
                    Weekly QReportBuilder Webinars Thursday 1 pm CST

                    Occam's Razor - KISS
                    Normalize till it hurts - De-normalize till it works.
                    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                    When we triage a problem it is much easier to read sample systems than to read a mind.
                    "Make it as simple as possible, but not simpler."
                    Albert Einstein

                    http://www.iadn.com/images/media/iadn_member.png

                    Comment


                      #11
                      RE: Alpha crashing on 1 computer

                      Lori

                      If the printer queue was the problem, then some how the queue was eliminated and windows system restore should have put it back.

                      Just to be clear, system restore is the option that is available from the windows help screen.

                      See attached image.
                      Al Buchholz
                      Bookwood Systems, LTD
                      Weekly QReportBuilder Webinars Thursday 1 pm CST

                      Occam's Razor - KISS
                      Normalize till it hurts - De-normalize till it works.
                      Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                      When we triage a problem it is much easier to read sample systems than to read a mind.
                      "Make it as simple as possible, but not simpler."
                      Albert Einstein

                      http://www.iadn.com/images/media/iadn_member.png

                      Comment

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