Hyperlink in email

[Doug Page]

RE: Hyperlink in email

Louis,

Thought a little more about your problem. You need some kind of interface between Alpha and the OS. This is normally the realm of automation software. You could use something like www.autoitscript.com or www.autohotkey.com .
These are both freeware and use text based scripts. My thoughts:

1. Create a script(autoit or autohotkey) that will check to see if the window(your Alpha program) is running and if so activate it and send the appropriate keystrokes to look up the customer. If it doesn't find your Alpha app running, it could even start it up.

2. Create a button that sends an email with the script attached. As long as autoit or autohotkey is running in the background, the script will run and execute.

That should hopefully solve the problem.

Doug

[AaronBBrown]

RE: Hyperlink in email

Sending yourself an ADB file is not what he is trying to accomplish. This is just like sending yourself a JPG file or DOC file as an attachment. Windows will open whatever program is associated with that file extension. What he wants to do is send a *hyperlink* that sends commands to an already open instance of Alpha Five. To the best of my knowledge, this is not possible, and would represent an enormous security hole.

[Cheryl Lemire]

RE: Hyperlink in email

Aaron,

What about John's suggestion above with using email actions? This looks like it might accomplish his task?

Cheryl

[Louis Nickerson]

RE: Hyperlink in email

To all who have offered their assistance.

The idea here is to automate the process of one user making another user aware that a given account needs their attention.

Although the original idea was to do this via email, I think I'm going to take a different approach.

Instead of sending an email to the account's primary rep, I think I'm going to schedule a task (reminder) for the rep instead. This in-turn will cause a reminder to pop-up on the user's screen and allow them to click a button to go to the account, snooze the reminder, delete the reminder or perhaps even reassign the reminder to yet another rep.

This can easily be accomplished entirely within Alpha5 and will create a history and/or audit trail as well.

Thank you all for your input and suggestions!

Kindest Regards,

Louis Nickerson

[AaronBBrown]

RE: Hyperlink in email

Yes, that could work, but it wouldn't be interactive...the email would come in and just run the action without any prompting from the user.

[G Gabriel]

RE: Hyperlink in email

Aaron:
It seems that everybody is talking past everybody else. So here is the "Grand Summary" of this thread (or at least my understanding of it):
1-Louis wants userA to send an email that when received by UserB will open a specific record in an alpha program
2-Louis did not specify where is that alpha program physically located: one userA's machine or UserB's machine
3-Louis initially envisioned doing that by either inserting a hyperlink or a button on the email sent by userA
4-There were two responses to that:
a-You could use a hyperlink to direct userB to your own web site (which you developed using WAS)and direct userB to that record using. That would be perfectly OK, but you will need a5v6 and WAS.
b-UserB cannot open the aplpha program located in UserA's machine and navigate to that record. That would be a security violation
5-Louis then introduced the idea of userA sending userB an attachment. The question then became, can UserB open the attachment?
6-My response to that was: Yes. And that would not be a security violation since userB is opening the attachment using the alpha program located on UserB's machine as opposed to being able to access UserA's program on UserA's machine.
That's all. I hope I am not missing nor misrepresenting any facts.
Gabe