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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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  • Be open to new ideas and suggestions
  • Stay on topic


Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
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  • Encouraging of others to engage in the above behaviors.


If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
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Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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SmartHeap Error

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    #46
    RE: SmartHeap Error

    Disabling this got rid of the error for me...thanks for the tip!

    Win XP SP2 Office 2000 SP3

    Jim

    Comment

      #47
      RE: SmartHeap Error

      Geoff, Selwyn,

      I too, followed the steps to "Disable" the HTML source editing tool on my system and it has eliminated the SmartHeap error.

      Machine is a notebook with WinXPpro-SP1a, Office 2000-SR1 Platinum Developers Edition and A5V6 (1544_2028). Everything appears to be running normally, now.

      Regards,
      Keith
      Keith Weatherhead
      Discus Data, Ltd
      [email protected]

      Comment

        #48
        RE: SmartHeap Error

        Geoff,
        On all of the machines, that I described earlier, the Smartheap problems with Office 2000 STD & Pro were corrected by disabling the HTML source editing. I remember seeing that sometime in the past, but didn't make the connection with this problem. I found that I needed the Office disk even though the help file said that making it NA would work without the disk. Can now get several runtime machines up without saying Whoops. Thanks for the info

        Comment

          #49
          RE: SmartHeap Error

          Thanks to everyone to posted to this thread.

          The next patch (2029) will address this issue without requiring users to change their Office 2000 install settings.

          Comment

            #50
            Smart Heap Error

            Does anyone have a solution to this problem, because i've tried all suggestions recommend, and they don't work.

            The smart heap error only happens in one module of my database. However i have noticed if i click cancel on the error this crashes alpha, but if i click ok it will allow me to continue, but it's a pain for me and the end-users, so any other suggestions would be greatful.

            thanks

            Comment

              #51
              Re: SmartHeap Error

              Receiving the "SmartHeap Error" "MEM_ BAD_POINTER" running A5v5 on Vista.

              Reviewed all posts ex East Asian Language (not present on Vista) etc.

              Searched for SmartHeap files on PC.

              Found SH31W32.dll in A5 dir and SHW32.dll in Acrobat dir.

              I renamed SH31W32.dll in A5 dir to SH31W32_old and copied the SHW32.dll from the Acrobat dir to the A5 dir. I then renamed it to SH31w32.dll.

              Alpha now starts without the SmartHeap error message

              Go figure...
              Ed Piasecki
              SBC, VMWare, Citrix Professional

              Comment

                #52
                Re: SmartHeap Error

                Here is a copy of the SmartHeap File.
                Ed Piasecki
                SBC, VMWare, Citrix Professional

                Comment

                  #53
                  Re: SmartHeap Error

                  This fix worked perfectly! Thanks all :)

                  Comment

                    #54
                    Re: SmartHeap Error

                    Originally posted by xNightRunneRx View Post
                    This fix worked perfectly! Thanks all :)
                    How did you get past the next error regarding the Amyuni Printer Drivers?

                    Kernel Mode Printer Drivers cannot be installed on Vista.

                    You can get around this in Windows Server 2003 with a Group Policy change.
                    Last edited by edmundlp; 10-18-2007, 09:57 AM.
                    Ed Piasecki
                    SBC, VMWare, Citrix Professional

                    Comment

                      #55
                      Re: SmartHeap Error

                      Originally posted by KeithW View Post
                      Geoff, Selwyn,

                      I too, followed the steps to "Disable" the HTML source editing tool on my system and it has eliminated the SmartHeap error.

                      Regards,
                      Keith
                      Me too, and it worked (Windows 2000)!

                      Comment

                        #56
                        Re: SmartHeap Error

                        thanks for providing the dll ..It's working fine ..

                        Comment

                          #57
                          Re: SmartHeap Error

                          Thanks a lot for dll file. It works fine for Vista

                          Comment

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