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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

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Unable to install

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    Unable to install

    I had A5 v6 installed on my computer, three days later my drive crashed and I had to re-install on a new hard drive. Ever since then I have been unable to get the program to launch, it just hangs up.

    Seems like the obvious thing to do would be to call support but that does not work. Have been trying to get support for three weeks now, but no one wants to return our calls.

    Anybody else have this problem??

    #2
    RE: Unable to install

    I just spoke with Claudette at your company.

    As I explained to her, to diagnose and resolve this problem, we need someone sitting in front of the computer, and telling us exactly what error messaging is being displayed on the computer.

    "it just hangs up" does not assist in troubleshooting the problem.

    -Jeannette Cook
    Alpha Software Customer Service
    (781) 229-4500 ext 18

    Comment


      #3
      RE: Unable to install

      what build number are you using?

      if you don't have the latest build, then download the latest build (try getting the trial version of a5v6 and then using your v6 license number with that).

      then install that and try starting a5. if it still hangs then see if there is a file called a5startup.log in the a5v6 folder (c:\program files\a5v6).

      email that to us at alpha ([email protected]).

      this will help us to understand where things are going wrong.

      Comment


        #4
        RE: Unable to install

        If any one else ever runs into this problem, where you have re-installed windows 2000, you must install Service Pack 4 before Alpha 5v6 will work

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