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Thread: Customer Service

  1. #1
    Real Name
    James Urbanski
    Join Date
    May 2000
    New Port Richey, FL

    Default Customer Service

    I know this has come up before but it's worth mentioning again. Yesterday I sent a question to customer service and got a prompt reply, which is remarkable enough in today's business climate. On top of that Richard Rabins just sent an e-mail to follow up and followed up my response within one minute.
    I know that Alpha is small enough to offer this kind of personal service from the top management but too often companies fail to have anyone who offers any kind of personal attention.

    Jim Urbanski

  2. #2
    Real Name
    Cheryl Lemire
    Join Date
    Jul 2003
    Pembroke Pines, FL

    Default RE: Customer Service

    Hi Jim,

    I agree that perhaps Alpha is small enough to provide more support than other companies, but the people behind Alpha is why we get the support we do receive :) I believe that Alpha could grow as big as Bill Gates and Selwyn and Richard and the rest of the Alpha team would still be right there for us, every step of the way.


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