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Printdump error on startup

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    Printdump error on startup

    Using A4v7 on XP machine - whenever I start A4 I get a message that PRINTDUMP created an error - do I want to send a message to microsoft. Did not have this problem on Win2000 machine that this one replaced.
    Any suggestions?

    Bob Henderson

    #2
    printdump error

    Bob,


    Did you try coping the printdump.exe file from an installation where it works to the computer in question?

    RandyW
    Randall T. Wood (Randy)
    MED Associates, Inc.
    Software Support Representative/ Alpha Database Manager

    Comment


      #3
      problem with printdump.exe

      copied working printdump.exe from a Windows 2000 machine to the laptop (XP) - did not solve problem.

      bob

      Comment


        #4
        printdump error

        Bob,

        What exactly does the error say? I run V7 on 40 XP machines, and I have not encountered this problem. I am interested in following what is going on with your situation, since I may encounter it in the future. Thanks for answering me.
        Randall T. Wood (Randy)
        MED Associates, Inc.
        Software Support Representative/ Alpha Database Manager

        Comment


          #5
          Printdump problem

          a window opens:
          printdump.exe ha encountered a problem and needs to close. We are sorry for the incovenience. blah - blah do you want to send an error report to Microsoft.

          The details option for this message shows an error signature for printdump.exe.

          the program then starts minimized, even though the shortcut is set to run maximized at full screen.

          Thanks for any help you can give!

          bob

          Comment


            #6
            printdump error

            I am wondering if this is related to another similar problem I recently had. I had Alpha IV running on a PC with Windows XP - Service Pack 1.

            This PC had XP setup initiating Automatic Updates. Then it downloaded a service update; it was trying to load Service Pack 2. It messed up the functioning of Alpha IV. What would happen upon opening an application was that the DOS window would open, then immediately close. I managed to get a screen capture of the open DOS window; however, not text was in the window, so I could not identify the specific problem.

            I was forced (after a couple of days research) to uninstall Alpha IV, then reinstall it on that machine, after Service Pack 2 was loaded. This was not to much of an issue for me since we call Alpha IV from Alpha applications, and the databases are kept on a server.

            I wonder if this may help solve your problem?
            Randall T. Wood (Randy)
            MED Associates, Inc.
            Software Support Representative/ Alpha Database Manager

            Comment


              #7
              That might work

              I can't remember if I installed Alpha before or after I installed SP2, but it's worth a shot.
              The error message is really just an aggravation - we don't print from A4 on that machine, so printdump isn't necessary, but just adds to the "boot" time for A4.

              Thanks, and I'll give it a shot!

              bob

              Comment

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