Hi everyone,
I'm new to this forum and just joined today in hopes of getting a bit of help on an Apha 4 V7 printer problem. I've searched the forum and tried a few things, but have had no luck so far.
I have been using A4 versions since the early days and have never had this problem. I am running Version 7 on Windows XP Home edition. Recently we had to replace our faithful HP 4 printer and did so with a new Canon laser. The hp worked fine and was networked through another XP machine.
My progblem is that in trying to configure the new printer I get no printers to select under the configuration>printer configuration>create/edit>select unused number or letter>windows printer. The list is not being populated from ptrinfo.a4 file because the ptrinfo.a4 file is empty of all networked printers (I have 2 networked printers defined in XP and one local) The local printer shows up on the selection list and is in fact in the ptrinfo.a4.
I've tried reloading the program to no avail. I've run the .exe program that is supposed to load the ptrinfo.a4 file from the available printers, no help.
I've sent a mesage to Alpha Software, but now I see that they will only respond to current versions. I would upgrade to version 8, if I thought it would solve the problem, even though I have no use for the V8 features as I understand them.
Can anyone out ther point me in the right direction??
Thanks
Gary
I'm new to this forum and just joined today in hopes of getting a bit of help on an Apha 4 V7 printer problem. I've searched the forum and tried a few things, but have had no luck so far.
I have been using A4 versions since the early days and have never had this problem. I am running Version 7 on Windows XP Home edition. Recently we had to replace our faithful HP 4 printer and did so with a new Canon laser. The hp worked fine and was networked through another XP machine.
My progblem is that in trying to configure the new printer I get no printers to select under the configuration>printer configuration>create/edit>select unused number or letter>windows printer. The list is not being populated from ptrinfo.a4 file because the ptrinfo.a4 file is empty of all networked printers (I have 2 networked printers defined in XP and one local) The local printer shows up on the selection list and is in fact in the ptrinfo.a4.
I've tried reloading the program to no avail. I've run the .exe program that is supposed to load the ptrinfo.a4 file from the available printers, no help.
I've sent a mesage to Alpha Software, but now I see that they will only respond to current versions. I would upgrade to version 8, if I thought it would solve the problem, even though I have no use for the V8 features as I understand them.
Can anyone out ther point me in the right direction??
Thanks
Gary
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