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Thread: Alpha 5 printer drivers

  1. #1
    Member
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    D.Chiasson
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    Default Alpha 5 printer drivers

    I posted a previous Email viz a problem we were having with attaching PDF docs to Emails.

    On searching, Selweyn said to delete the drivers, uninstall Alpha5, reinstall Alpha5. Our PROBLEM was fixed.

    This is NOT a very elegant solution to what appears to be a DRIVER problem in Alpha5

    What do we do with our clients who are using a runtime version A5, version 8 & have NO Alpha5 to uninstall / reinstall. They are having the SAME problem.

    What files do we send them or what should they do?

    Thanks.

    DeWayne

  2. #2
    Member Bob Houle's Avatar
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    Bob Houle
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    Default Re: Alpha 5 printer drivers

    What do we do with our clients who are using a runtime version A5, version 8 & have NO Alpha5 to uninstall / reinstall. They are having the SAME problem.
    The "run-time" version of Alpha Five is identical to the "developer's" version, except for the ability to modify forms, and other obvious changes.

    I would think you would need your users to uninstall, then reinstall their copies of Alpha Five.

    HTH,
    --Bob

  3. #3
    Member
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    D.Chiasson
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    Default Re: Alpha 5 printer drivers

    Thanks for the suggestion & HELP. It is appreciated.

    That seems fairly drastic (uninstall/reinstall runtime) & complex considering that many of our users are PC-challenged.

    In the past, when we upgrade a client, we would send copies of *.ddd/ddm/ddx/set/sem/sex plus "A5 runtime" which would OVERWRITE what was there. I will test to see if the Alpha runtime overwrite actually installs a new/different Alpha5 printer driver.

    Maybe if I have them DELETE the Alpha5 printer driver FIRST then do our normal upgrade that a new (one that works) Alpha5 driver would get installed.

    Back to the drawing board & more testing.

    dewayne

    Quote Originally Posted by Bob Houle View Post
    The "run-time" version of Alpha Five is identical to the "developer's" version, except for the ability to modify forms, and other obvious changes.

    I would think you would need your users to uninstall, then reinstall their copies of Alpha Five.

    HTH,
    --Bob

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