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A5V8 locking up during load; freezing on some screens

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    A5V8 locking up during load; freezing on some screens

    Recently, some of our users have experienced intermittent problems using A5V8. This usually manifests itself as a failure to open the database, or forms locking up and refusing to refresh data.

    When the first problem occurs, Alpha will display the main window but never load the initial form. Nothing but a gray screen will display. Usually the opening process takes ~30 seconds over the network. We've let misbehaving machines take up to 10 minutes before killing the process. In these cases, I can open AlphaSports off the network successfully.

    I have tried rebuilding the shadow database, starting the client from the master database, and reinstalling Alpha without resolving the problem. The only fix is a reboot (or several), after which the database opens without issue. Is there any sort of verbose mode we can use to identify where the lockup occurs?

    The second problem is less frequent. I've seen it local to specific forms: the form will display the "ghosting" common to windows that aren't repainting themselves, while other forms work fine. The problem will not correct itself, Alpha must be restarted. Not really sure how to troubleshoot this one.

    Any help would be appreciated.
    Adam Backstrom <[email protected]>

    #2
    Re: A5V8 locking up during load; freezing on some screens

    As far as the application not opening, I have experienced this when some dictionary files were corrupt.
    Try compacting the database which will pack all the dictionary files as well as pack and rebuild indexes on the data files. This is a very slow process over a Lan. You might try moving everything to a local c-drive, compacting that and moving everythin out to the ntwork folder. You must optimize all local users after that.If this does't fix the problem, Then one by one drop the offending tables from the application.If the application loads okay,try rebuilding the forms of those that weren't dropped,If you have an older backup of the application , maybe you could try taking the dictionary files from it and downloading them onto your client's app. You will have to optimize all users after that.

    Comment


      #3
      Re: A5V8 locking up during load; freezing on some screens

      I'll try the compact. Hopefully we won't have to resort to dropping tables... we have 208 tables in the database at the moment, that would be a long process.

      What do you mean by, "optimize all local users?"
      Adam Backstrom <[email protected]>

      Comment


        #4
        Re: A5V8 locking up during load; freezing on some screens

        Optimization is a process Alpha provides that lets you move dictionary files from a server to a user's local hard drive. If you are running on a Lan, it greatly speeds up the use of an application. If you are operating on a Lan without optimizing, you are missing out on a
        huge performance advantage available to you.A search on the board of "optimize" should provide a large number of useful threads.

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          #5
          Re: A5V8 locking up during load; freezing on some screens

          Ah, yes, we're using shadow databases. I assume a shadow refresh is the same as, "optimizing."
          Adam Backstrom <[email protected]>

          Comment


            #6
            Re: A5V8 locking up during load; freezing on some screens

            Refresh shadow is what you do after you have optimized, to keep the shadow in sync with changes to the database (database as in layouts, etc not the data).
            There can be only one.

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