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Emails not sending

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    #1

    Emails not sending

    Have a couple of programs written that do some customer processing and then send and email. Everything works fine except the actuall sending of the Emails, but only from a couple of machines. All the machines are setup the same and have the proper SMTP settings in the View -> Settings -> Email section. What's making this difficult is that the machines that aren't sending are also not giving any kind of error messages. So fo all practical purposes it looks like the email sent but it never gets to the other end. I know my code is good because it works on a few other machines that are using the same build version. PC and network settings are all the same as well so I know that isn't the issue. Any ideas what else I might try?
    Tags: None
    #2
    Re: Emails not sending

    Is there another email application like outlook express on the machines to test whether an email from that application operates? I have the same problem at my work. A5 seems to send an email, but it doesn't go through, yet I know it is the firewall or something through the wireless system because outlook express doesn't work either.
    Mike W
    __________________________
    "I rebel in at least small things to express to the world that I have not completely surrendered"

    Comment

      #3
      Re: Emails not sending

      We use Groupwise which sends fine. I tried loading Outlook on a couple machines and was able to send messages through as normal but still not anything from Alpha.

      Comment

        #4
        Re: Emails not sending

        Tom,

        1 have you set up a basic app with email and tried it yourself? I mean, not the normal app you use. Just a quick dirty little app?

        2 is there some firewall/spamblocker/anything on the machines blocking alpha?

        3 is there a cc in the email so you can see if it sends the cc comes back to the same machine(you send it to yourself). This helped with a few i had problems with. My out going was from eagle@ and the cc was back to the same as the out going. It also sent to another email too.
        found I couldn't recieve either. Had a firewall that was blocked for one computer. No one knew it was there. Other machines somehow went through(????).
        Dave Mason
        [email protected]
        Skype is dave.mason46

        Comment

          #5
          Re: Emails not sending

          Is this using the normal Alpha Email client or using Alpha to send from the default Email client? I am asking because some Email clients have settings that prevent Emails from being sent by third party programs.

          Comment

            #6
            Re: Emails not sending

            I would try both. Have had great success right from alpha.

            I would make a quick db and table, populate a few emails in the table that are my own, make a button for emailing and sit with it for a bit. Do it as generic as possible so all errors show up.

            I am going to have to do this with a client in a couple days. They can recieve, but can't send. Odd thing is they downloaded a virus program, deleted it because they had problems, uploded my program, installed it, can't send, do not remember which virus prog they used. I bet they tried several. Now I have to redupe it and fix it because it, of course, my fault....

            If it is what I think, they know a bill is coming. Better to keep a customer though.
            Dave Mason
            [email protected]
            Skype is dave.mason46

            Comment

              #7
              Re: Emails not sending

              Yes I wrote a quick little troubleshooting app with two scripts. One prompts for an Email address to send to and the other is just hardcoded to send to me. Have checked the firewall settings and nothing appears to be getting blocked. I have tried using both Alpha email client and Outlook client with no luck. As far as the cc trick goes I opened my email on the same machine I was sending from and hardcoded a cc address with no luck to either.

              Comment

                #8
                Re: Emails not sending

                Just figured this one out!

                Had to turn off Access Protection in our McAfee Antivirus. I'm running two machines side by side, one sends and one doesn't (didn't). Brought up the On-Access stats window and saw that ever time I tried to send from the 2nd machine it would block access to the port. Turned it off and everything seems to send fine now.

                Comment

                  #9
                  Re: Emails not sending

                  Originally posted by TCorn View Post
                  Just figured this one out!

                  Had to turn off Access Protection in our McAfee Antivirus. I'm running two machines side by side, one sends and one doesn't (didn't). Brought up the On-Access stats window and saw that ever time I tried to send from the 2nd machine it would block access to the port. Turned it off and everything seems to send fine now.
                  Glad you got this sorted - it's difficult to work with different machines being set up differently!

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