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Thread: Remote support programs and Alpha

  1. #1
    Member
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    Bill Jordan
    Join Date
    Feb 2001
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    279

    Default Remote support programs and Alpha

    I've tried several programs and with all of them there seems to be a problem with screen refresh/repaint slowing things down. The forms are pretty (background colors, buttons, etc.) but aren't full of images or other graphics.
    At times the screen appears to stutter, like it's trying to repaint the same form several times.
    Anyone have similar situations? Suggestions? Other programs to try?

    Any help appreciated.

    Bill

  2. #2
    Volunteer Moderator
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    Alan Buchholz
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    Oct 2000
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    Delavan, Wisconsin
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    Default Re: Remote support programs and Alpha

    Quote Originally Posted by Bill View Post
    I've tried several programs and with all of them there seems to be a problem with screen refresh/repaint slowing things down. The forms are pretty (background colors, buttons, etc.) but aren't full of images or other graphics.
    At times the screen appears to stutter, like it's trying to repaint the same form several times.
    Anyone have similar situations? Suggestions? Other programs to try?

    Any help appreciated.

    Bill
    What programs have you tried? I can't suggest others if I don't know what you already tried......(but I'll tell you what I do..)

    Personally I use:

    1. remote desktop
    2. logmein.com - easy of connection from an unattended connection
    3. gotomeeting.com - for quick connections when a user is available on the other end.
    4. vnc - for direct point to point connection, but may require allowing for changing ip addresses...
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

  3. #3
    Member
    Real Name
    Bill Jordan
    Join Date
    Feb 2001
    Posts
    279

    Default Re: Remote support programs and Alpha

    Sorry Al, wanted to see if I got any replies before expanding on details.
    Tried LogMeIn and it worked great for a few weeks then POOF all kinds of problems. Tried Radmin; they were horrible (wrt tech support) and too complicated. Now just using XP's remote assistance.

    Have you had problems like mine?

    Thanks

  4. #4
    "Certified" Alphaholic
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    Cal Locklin
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    Mar 2000
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    S.E. Michigan
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    5,763

    Default Re: Remote support programs and Alpha

    FWIW, I've never had much problem with simple colors on forms but I have seen huge delays when the forms use one of the bitmaps for the background. I do my best to convince people not to use them anymore.

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