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Thread: Sending eMail Asking for Office CD?

  1. #1
    Member
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    Michael Payton
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    Default Sending eMail Asking for Office CD?

    On various end-user PC's, when they attempt to send a layout via email... Alpha is doing something that causes Windows to request that the user insert their Office CD. We don't see this on all PCs, just a few XP PCs so far.

    ANy ideas?
    "all things should be as simple as possible... but no simpler"

    Mike

  2. #2
    "Certified" Alphaholic Stan Mathews's Avatar
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    Stan Mathews
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    Default Re: Sending eMail Asking for Office CD?

    Do the problem machines have Outlook or another external email client? Are the Alpha email settings for using Outlook or other external email client?

  3. #3
    Member
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    Michael Payton
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    Default Re: Sending eMail Asking for Office CD?

    Stan,

    They may/probably have some other client installed, but I have set Alpha to use it's own client.

    Thanks,
    "all things should be as simple as possible... but no simpler"

    Mike

  4. #4
    "Certified" Alphaholic G Gabriel's Avatar
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    G. Gabriel
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    Default Re: Sending eMail Asking for Office CD?

    If I remember correctly, it's a bug that has to do with Office 2000. There was a related thread in the past and Lenny Forzati suggested a fix. Search for Office 2000 or Microsoft Office...

  5. #5
    Alpha Software Employee Lenny Forziati's Avatar
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    Lenny Forziati
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    Default Re: Sending eMail Asking for Office CD?

    Yes, it is a bug in Office 2000. From the Alpha control panel, go to View, Settings, System, Technical Support, Office 2000 and click Repair Office 2000.

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

  6. #6
    "Certified" Alphaholic G Gabriel's Avatar
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    G. Gabriel
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    Default Re: Sending eMail Asking for Office CD?

    Here is the thread but the URL is missing.

  7. #7
    "Certified" Alphaholic G Gabriel's Avatar
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    G. Gabriel
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    Default Re: Sending eMail Asking for Office CD?

    Never mind, my post and Lenny's must have crossed path.

  8. #8
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    John Lemisch
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    Default Re: Sending eMail Asking for Office CD?

    Quote Originally Posted by michaelwpayton View Post
    Stan,

    They may/probably have some other client installed, but I have set Alpha to use it's own client.

    Thanks,
    You can remove the office culprit (2000 HTML editor) and the problem will be resolved. However, you need the CD to do the removal in most cases.

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