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Thread: HTML Memo does not print correctly, why?

  1. #1
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    Default HTML Memo does not print correctly, why?

    I have an HTML Memo field in a table, where a varying amount of text is entered. I have a report on that table, that simply needs to print the contents of the HTML Memo field. There are no images in this particular field, just text, and nevertheless it does not show correctly on any output, neither a preview on the report, neither the print preview, neither pdf nor RTF export.

    The problem is, I can not sort out WHY it does not print correctly.

    The text actually shows just not completely. The part that is printed starts at the beginning, but stops somewhere in the middle.

    The length of the part that is printed, is different in the various output modes: what is printed in a pdf is more text (but again not all) then in print preview.
    It also changes when you apply font changes in size for instance.
    I simply can not sort out why the report does that.

    There is no fancy HTML in the text, just <br> at the point that I need a break, nothing really complex.....

    What did I already do:
    1- Compact the database, re-index it;
    2- Remove the formatting (right mouse click menu);
    3- Copy the text to Wordpad, delete original text, save record, re-copy the text from Wordpad
    4- Manually check the HTML, nothing there that seems to cause the problem.....
    5- The HTML field object properties on the report show "Allow Growth when printing" checked on, and "Allow Shrinking" checked on so it should move with the length of the contents and not just stop halfway.....
    6- The Detail Section Properties show on the Region tab that "shrink contents of band" is checked ON.
    7- The text in the plain table field is correct when you look at the contents of the table through the standard table browse: it's all there. When I look in the form I created for the field, also in the form the complete text is available, with all nice formatting. Just when I start printing it into some output mode, it just stops somewhere printing it.

    I hope someone can help here, because fairly, I don't have a clue........

    Greets,

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    Default Re: HTML Memo does not print correctly, why?

    Remarkable... no one answers.
    I must have forgotten to hand over some information.
    Please let me know if I came short on information about this problem.

    I am using:
    Edition: standard edition
    Version: version 9, Build 2095
    System Addins: Build 3264
    Windows Vista Ultimate

    I am really stuck here and would be grateful if someone could at least point me in the right direction why this does not work as it should. As for now, the whole solution does not work, where the text seems to be there but just does not want to be printed as a whole.

    Someone from Alpha Software perhaps to help?

  3. #3
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    Default Re: HTML Memo does not print correctly, why?

    Quote Originally Posted by MRichard View Post
    Remarkable... no one answers.
    I must have forgotten to hand over some information.
    Please let me know if I came short on information about this problem.
    It's a new feature and I don't have much experience with it. It would be very helpful for us to help you if you would provide an example of what you are experiencing.

    You've explained your issue well, but an example is much more helpful.
    Al Buchholz
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    Default Re: HTML Memo does not print correctly, why?

    Seems there are a number of problems with this control, but only with one of my forms.... so it doesn't seem to be a problem with the control itself.

    1. On a report, the first record on each page, the entire contents of the control do not print. Every other record on the control contents print correctly, including the last record which is orphaned to the next page (which is correct).

    2. Sometimes, when I move to a record, via an embedded browse control, the HTML control does not work/activate when you click into it. The little edit icon never appears. If I exit the form, open the form and move to that record, it works.

    3. I have to click twice on the edit icon before it will open the edit window. Not a double-click, two single clicks. The first click will turn the cursor into a pointing hand, the second click with display the edit popup. The 1st click seems to set focus to the control. Once the control has focus, the 2nd click will open the edit popup window. If you were to close the edit popup, you can click the edit icon just once and the edit popup will open. If you were to click into another field, you need to click twice on the edit icon to open the edit window. This is the behaviour on all forms, all tables/sets.

    4. Once in the edit popup, select the text with the mouse and click on the Copy icon and then click the Red X of the popup window to close it. Now, open the edit window again, hold the shift key down, and with the down arrow key, highlight the text (or hightlight the text with the mouse). Now do a Ctrl-C to copy the text and then click the Red X close button... A5 will shut down. It's the Ctrl-C that makes A5 fail, not the method of text selection.

    I've compacted my database, but still problems. The form with the problems runs ok, but these behaviours do exist with this control. Can a form be bad, but still run? I've taken out all my OnInit code, but still problems. Will have to look further.

    I've built a quick form on the same set and I don't see problems, so it must be the form - but that wouldn't produce problems with a report... would it?

    Confused.

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    Default Re: HTML Memo does not print correctly, why?

    Hi Al, thanks for stepping in!
    I am not sure however what kind of an example to show and how.....

    I just have a table with an HTML type Memo field.
    On that, to begin with, I have not been able to find anything in the extensive webhelp database. It is not even mentioned in the field types section as an option, so that information is obviously outdated.
    Which is not surprising considering the large amount of extra features that have been added to Alpha Five scince the v6 or v7 product.

    What happens is, that I enter like 100 words in the table in the HTML Memo field, and it will just show less words in the report where the field is implemented. And it even varies depended on the type of output you use, howmuch words are shown.
    It just stops somewhere, and I can not pinpoint why it stops.
    When you open up the table in browse, the full text is there. When you look at the source of the html text, it is also there in full, without anything that rings a bell with me.

    This looks like a bug to me. When you open the Alpha HTML editor, put the 100 words in there, and copy the HTML produced into the HTML Memo type field, it does not even show the produced HTML of Alpha itself right! Now, that can't be true. It must be me doing something wrong, or something else that interferes.

    I am wondering what interferes with this feature. Does the installed independed browser influence the results because it is needed for interpretation of the HTML? I always thought it has its own HTML interpretor bound to the editor used. In my case, I have Chrome and IE both installed.

    Somehow it seems to stumble over the HTML code. Sometimes, words after a <br> are not shown anymore, sometimes there is not even a html command after the last word printed (preview or pdf).

    This is rather one of those enormously frustrating things for a developer, because I get stuck in something which is not even a programming issue to begin with, and it is sucking up major time. Frustration only becomes more when one can not even find it in the documentation.

    What is the field type HTML Memo?
    What does it depend on to work properly?
    How come that what it Shows is not what you finally Get?

    Can someone of Alpha PLEASE step in here and help me out......

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    Default Re: HTML Memo does not print correctly, why?

    Can someone of Alpha PLEASE step in here and help me out......
    The Alpha staff sometimes monitors these boards and sometimes not. This is mainly a peer to peer effort.

    If you are convinced you have things set up correctly and are not getting the proper results, you could try submitting a bug report.
    There can be only one.

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    Default Re: HTML Memo does not print correctly, why?

    Hi Stan,

    I am aware of that, hence my request to help should they read it.
    You never know if someone else has already encountered the same probs or even found a solution so a post on this forum to start with is better then at once report a bug, especially when, as in my case, you are not sure it is a bug to begin with. It looks like it however.

    Does anybody have any experience with the HTML Memo field type, and the way it behaves on a report?

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    Default Re: HTML Memo does not print correctly, why?

    I am still without a solution for this problem.
    I am surprised that nobody seems to have one?
    Did anyone of you ever use the HTML Memo type field?

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    Default Re: HTML Memo does not print correctly, why?

    Quote Originally Posted by MRichard View Post
    I am still without a solution for this problem.
    I am surprised that nobody seems to have one?
    Did anyone of you ever use the HTML Memo type field?
    Quote Originally Posted by Al Buchholz View Post
    an example is much more helpful.
    Al Buchholz
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    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

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    Default Re: HTML Memo does not print correctly, why?

    MRIchard, I don't use HTML memo fields. However, it was easy to cobble together an example which seems to include all the memo field text, with formatting, in a report. Maybe the attached example will help you to spot what's going on in your own situation. Hope it helps. -- tom

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    Default Re: HTML Memo does not print correctly, why?

    Hello Tom !

    To start, let me express my gratitude for the work you put into this, trying to help me out of my `cornered` situation!
    It is much appreciated!

    Your example however shows the same problem!

    NOT in the way you have made it, BUT, I could replicate the problem by:

    1 > Open the table
    2 > Copy the HTML contents of the first record
    3 > Create a new record
    4 > Give it another ID (01002)
    5 > Paste the contents in the "Notes" field of the second record.
    6 > Now, go to the report section, select the report and choose a 'preview' of it......

    Now notice, that half of the text of the report seems to have disappeared, already in the FIRST RECORD which you DID NOT CHANGE AT ALL.........

    HOWEVER

    When you advance 1 page, and then turn back 1 page....... the contents are shown FULLY again......

    This behavior is repeatable....

    Now, this is very strange behavior, and my own problem COULD be of the same source.

    Can you acknowledge the same behavior when You try it?

    Kind regards,

    MRichard

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    Default Re: HTML Memo does not print correctly, why?

    MRichard, I don't work with HTML memo data and can't spend any more time on it. If you have something that's not working and is repeatable, I suggest you submit a formal bug report using the Help menu in Alpha Five. Be sure to include a zipped attachment containing a sample database. Be sure to include step by step instructions for them to follow in order to see the problem. -- tom

    Later on ...

    Against my better judgment I decided to take another look. I suspect what you're seeing is a problem with how the report engine is breaking the pages for long HTML memo text. The missing text doesn't disappear, it gets shifted to the next page.

    Take a look at the attached zip file. I've inserted a group break based on IDNUM and have specified that each "group" begin on a new page. The report previews fine even after the lengthy memo text is pasted in for new records.

    Incidentally, I've done the copying and pasting using the WYSISYG editor, and have been careful to save the record after saving the memo field text (two saves required).

    Maybe this will help you.

    -- tom
    Last edited by Tom Cone Jr; 04-13-2009 at 02:18 PM.

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    Default Re: HTML Memo does not print correctly, why?

    Hi Tom.

    Well, I can only say "Thank you" for helping, I can totally understand your problem with investing the time. I know you have been contributing to this forum for years, and that all adds together.

    If I may say, you are wrong about the first example, the text is NOT shifted to the next page. Please look at the screenprints I attached: the first print shows a large white area, with below the ID of the NEW record. So, the next page only shows the text of record 2 NOT of record 1. However, if you turn the page back, the complete text of record 1 re-appears (screenprint 2).

    I have studied your second example, and the effects indeed do NOT show there.

    Hence, I believe this to be a bug, which gets surpassed by either breaking the records into groups, or, by having each record print on a new page.

    I will supply a bug report to Selwyn first thing tomorrow.

    Again, thanks for your help. I can't offer you much in return, but it was appreciated much !

    Regards,

    MRichard

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    Default Re: HTML Memo does not print correctly, why?

    Quote Originally Posted by MRichard View Post
    I will supply a bug report to Selwyn first thing tomorrow.
    Or you can supply the bug report here and many users will confirm or show you an alternate and Selwyn won't get bugged unless it's really a bug....... (kinda of we asked for awhile ago..)
    Al Buchholz
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    Default Re: HTML Memo does not print correctly, why?

    MRichard,

    As Al suggested posting an example of the problem in the form of a stripped down version of the program with dummy data goes a long way in getting help / verifying a bug. When it is an easy question or a small code sample then people can usually get you an answer. It is hard to expect people on this forum to spend their time setting up a sample database and a form or report to test out someones problem and then it works just fine only to find out that it was a coding issue or some option / property setup wrong. By suppling a stripped down version of your application that shows how it is broken and notes telling us how to see the problem goes a long way in getting one of these great "alphaholics" to look at the problem and try to help solve it. They have even been known to change/add code and post back the application solution for you.
    Jeff Ryder

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    Default Re: HTML Memo does not print correctly, why?

    Hi Al, Jaryder,

    The example is already there..... please look at the zip.file from Tom, and the comments I gave on that, and the screenprints I provided on that. All together, they make a complete and working example of the problem.

    I am looking forward to your comments once you have studied those if you would. You will find that indeed, parts of the HTML text is simply missing in the preview, and suddenly "back" once turned back and forth a page in print preview.

    Greets,
    MRichard

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    Default Re: HTML Memo does not print correctly, why?

    MRichard,

    It was my understanding that the example posted was created by Tom and not your program that you are having a problem with. I Did not see any preview problems with the data provided in Tom's example even with following your instructions.

    Sorry I was not able to help or confirm a problem.

    Later. OK I looked at the first example created by Tom and after you add a second record I do see the issue.
    Last edited by jaryder; 04-13-2009 at 05:56 PM.
    Jeff Ryder

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    Default Re: HTML Memo does not print correctly, why?

    Quote Originally Posted by MRichard View Post

    The example is already there..... please look at the zip.file from Tom, and the comments I gave on that,
    "What we have here is failure to communicate."

    I'm not interested in Tom's example of what he thinks might be the problem that you are having... (and note that Tom reluctantly supplied that example..)

    My point is that if you are going to submit an example to Selwyn, you should first submit it here before adding to Selwyn's busy list of project items to do..

    We really are trying to help you. Please help us help you....
    Al Buchholz
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    When we triage a problem it is much easier to read sample systems than to read a mind.

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    Default Re: HTML Memo does not print correctly, why?

    Al,

    I don't see the point of your persistance in me offering another example of the problem, where a working example already is on the board?

    Reluctant or not, the example nicely provided by Tom is exactly showing what the problem is, as is also confirmed by Jaryder yesterday as you can read in his post.
    I do no see a point in putting 2 working examples on the board?

    Now, back to the problem, it would be nice if you could spare some time and look into that first example of Tom, and confirm that you also see the same problem?

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    Default Re: HTML Memo does not print correctly, why?

    I don't have v9 so this might be irrelevant, but then again, it might be applicable.
    I opened Tom's example. At first on Preview the notes didn't show at all. Fair enough. I did what I sometimes do in circumstances like this:
    Tom's Note (the HTML which shouldn't be much different than RTF) reside in an object on the report that is about an inch high or so.
    Do this:
    Expand the Details area as much as you can and do the same with the note object.
    Voila! Everything show just fine.

    Again, I don't know if it will make a difference in v9 but give it a try.

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    Default Re: HTML Memo does not print correctly, why?

    Hi mr Gabriel.

    I know this solution to work sometimes as a workaround towards RTF memos, however, it did not provide a solution in this example. That would be strange also, because the field is marked as able to shrink and grow on demand.

    I have filed a bug-report on this issue.

    I hope it can be resolved, because the RTF Memo field is not quite a match for the HTML Memo field in terms of features for the user, like the possibility to implement images.

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    Default Re: HTML Memo does not print correctly, why?

    I have filed a completely documented bug-report on this issue with zipped files, a detailed duplication manual of the issue etc on april 14th.

    Until now I did not receive any reaction, nor confirmation of good receipt, nor a bug-fix was published.

    Is this typical for Alpha Five at the moment?

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    Default Re: HTML Memo does not print correctly, why?

    Heres a Dumb Question Did you resize your report to hold that many lines of text in the report. I changed sizing in the report and was able to get 1st record then made a 2nd record cut paste and was able to see it all.

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    Default Re: HTML Memo does not print correctly, why?

    Hi Steve!

    I am not quite sure what you mean by 'resizing the report' ?
    The field on the report is actually set to be able to shrink and both grow, so that imho should be enough to make any size of text fit onto the report?
    Which setting exactly do you refer to?

    Regards,
    MRichard

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    Default Re: HTML Memo does not print correctly, why?

    Unfortunately, scince 23-04 no reaction whatever from Alpha Software on the filed documented bug report. No confirmation of receipt or anything.
    Several weeks have gone by, and I am still in the dark about whether I can use this feature in my database solution or not. As is, I can not.
    But the software is already programmed completely using it.
    So, the question now is should or can I wait until this bug is fixed, or should I remove the HTML Memo Field from the database abandon it and replace it with a Rixch Text Memo, losing the ability to have the customer implement pictures in the text where he wants them.
    I am disappointed that there is no reaction to a filed bug report.
    The customer brings in work to report the bug, and there seems to be no understanding of even sending a confirmation that it is under research or whatever, which could even be done automatically. I can not understand that.

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    Default Re: HTML Memo does not print correctly, why?

    MRichard,
    A few last thoughts for you from someone who has just read through this entire thread.

    No response from Alpha can mean various things but, more often than not, it is due to not being able to reproduce the "bug".

    Verification of a "bug" is usually done (for reasons stated earlier in this thread and also in hundreds of other threads) prior to submitting as one. Your comment of
    I don't see the point of your persistance in me offering another example of the problem, where a working example already is on the board?
    is something that goes way beyond my scope of discernment as to why or how someone would think in this way. IOW I ,for one, would not be able to explain this point to you.

    Would a sample from you now help....maybe, maybe not. I am thinking most involved here have simply moved on.

    That said, I am in agreement that regardless of reasons, Alpha could have a better way of acknowledgement of bug reports.
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    Default Re: HTML Memo does not print correctly, why?

    This will be my very last post regarding this subject.

    I am very disappointed in this product and the way bug reports are dealt with.

    I emailed a complete bug report to the specified e-mail address with detailed information about a month ago, and got no reply, answer or confirmation whatever. Apparantly, it does not concern Alpha very much if their users are struggling with problems or not. I find that very dissatisfactory.

    I have read often, that Support officers of Alpha intervene on this forum when users are struggling with problems. I understand that is not an obligation in any way, and this is at first a users platform. But especially in cases where bugs are concerned that totally block the use of sold functionality, I would expect at least some attention and communication of the vendor of the software, if not on this forum then as an answer to the bug-report I sended them. Unfortunately, neither one has been the case. I am simply left hanging out to dry, and I find that not acceptable.

    From reading this forums posts, I found that a lot of freeware solutions are incorporated in the Alpha Five products. It might be possible that those solutions in itself contain bugs, and therefore can not easily be fixed by Alpha itself. The question comes to mind whether the use of freeware is such a great choice when your endproduct gets affected by it in this way.
    But this is only a guess, because, as I explained, I have gotten no reaction from them until today.

    However, for me it is time to move on to a better product, that actually DOES work.

    My solution needs to have HTML memo capability, and if that function simply does not operate as it should in the Alpha product (which I think I and others have proven sufficiently) it is time to push it aside and look further for better products. I have given this over a month, and nothing happened in between with regards to bug or solution, and I simply can not fix bugs myself, and I can not think of a proper workaround either.

    Very disappointing. Goodbye Alpha.
    May you and your bug-report handling improve in time.

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    "Certified" Alphaholic Lance Gurd's Avatar
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    Default Re: HTML Memo does not print correctly, why?

    Sorry to here of your disappointment MRichard. You have had some very capable people look at this unfortunately you have not got Alpha's attention on what is definitely a bug.

    As I use HTML memo fields, but as yet have had no reason for printing them out, I thought I had better have a look for future reference so I did some playing around with Stan's example 1 and found exactly what you have been seeing at first. The overall size of the HTML field for record 1 was correct but not all the text was being parsed to it. Take out all the blank lines in the memo and run the report again and hey-presto it's all there. This is not how it should be and Alpha need to do something about this, otherwise others may be stumped by this problem and like you leave. I will submit this as a bug as well.

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    Default Re: HTML Memo does not print correctly, why?

    Thank you Lance.

    I would be gratefull if indeed you would also report this as a bug. Until now it seemed that there were no other users needing this feature. And that won't get it any easier on the bug repair list, but another bug-report possibly will.

    I will give it some more time and see what happens. Please keep me posted about the results/reactions you hopefully get on this thread if you will?

    Thanks,

    MRichard

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    Default Re: HTML Memo does not print correctly, why?

    IMO, A bug is a bug... whether one person runs into it today... or a hundred tomorrow. Alpha should have at least acknowledged it. I wouldn't be surprised, however, to find it's been fixed for the next release.

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