Re: 3523 .... lots of issues
peter .... didnt think the logic was to complicated, but we all see things through different eyes. Let me just explain how I would handle .... first off, the customer is always right(at least to begin with) .... so, If a customer called me and pointed out that an app I wrote for them was causing data corruption, I(not the customer) would take the lead on trying to find out whether that was the case .... reason being -> if the app really does have an issue, I would want to isolate it as fast as possible. What I see from Alpha seems to be selective processing depending on what they are working on at the moment. Example - > I had an error pop up in my application that told me to send info to Alpha .... the only way I could send is through bug report. I sent it, but have heard nothing back. Probably because, all I sent was the error message .... Alpha would probable say, you didnt provide example and step-by-step to reproduce. I didnt provide anything else because the message said to just send the Info displayed to Alpha and I didnt have time to create a whole test example of my app just for them to check out. Now .... I can understand them wanting more info, but not a word from them ..... so, I just try to come up with variations on code to work around such issues ....
Glenn
peter .... didnt think the logic was to complicated, but we all see things through different eyes. Let me just explain how I would handle .... first off, the customer is always right(at least to begin with) .... so, If a customer called me and pointed out that an app I wrote for them was causing data corruption, I(not the customer) would take the lead on trying to find out whether that was the case .... reason being -> if the app really does have an issue, I would want to isolate it as fast as possible. What I see from Alpha seems to be selective processing depending on what they are working on at the moment. Example - > I had an error pop up in my application that told me to send info to Alpha .... the only way I could send is through bug report. I sent it, but have heard nothing back. Probably because, all I sent was the error message .... Alpha would probable say, you didnt provide example and step-by-step to reproduce. I didnt provide anything else because the message said to just send the Info displayed to Alpha and I didnt have time to create a whole test example of my app just for them to check out. Now .... I can understand them wanting more info, but not a word from them ..... so, I just try to come up with variations on code to work around such issues ....
Glenn
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