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3523 .... lots of issues

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    #46
    Re: 3523 .... lots of issues

    Dave ..... sounds like you have been going through a bit of a nightmare .... maybe a little you, but most definitely a little(or more) Alpha. Just surprised Alpha hasn't jumped in on the conversation to try and communicate their acknowledgment of existing issues and when that they are currently working to resolve. Might even be wise to email people like Dave and Myself to try and head off the possibility that there are some real issues that have been introduced by patches that hit very basic functionality in Alpha. Maybe just me, but I have always been a more pro-aqctive support person .... obviously there has been enough chatter on this forum to indicate there are issues .... again, just my opinion.

    Glenn

    Comment


      #47
      Re: 3523 .... lots of issues

      Originally posted by csda1 View Post
      Hi Manuel



      How did you ascertain it was the V10 software and not your code? Just because it works with one patch and not another does not mean you don't have a latent (not showing/invisible) bug in your code waiting to be found.

      I have found problems/bugs using different versions of A5 that required me to correct a lot of code, not because it was wrong, but because I was doing it wrong. What amazed me is the length of time these bugs had been there and no one found/reported them.
      Hi Ira,

      First: What the program routines do: I basically have a master database that has account details like name, owner, and credits, debits, encumbrances type of info. I have a transaction file which contains single transactions that need to be posted to the master database. The account number is the key I use to match transactions records to master records. The posting code was first generated from the operations genie. I then take the XBasic code and create scripts that do the posting activity with some modications to the filter or posting expressions.

      The accounting system has run under V8, V9, and under V10 prior to the latest patch.

      Trouble-shooting:

      First I needed to determine what was happening. I found that the major posting script that did the posting was creating and deleting records in the master database once it ran. This main posting script has 19 posting conditions.

      I would run the database utility function to check for duplicate records in the master database. After marking the duplicate records, I would delete them and then pack the master database. For deleted master records: I would manually check which records were not there and then recreate the missing master records. Thereby start with a know good master database.

      Techinque:
      Each time I would run the posting scripts, accounts would be duplicated and/or deleted. Most of the time it would be the same accounts being duplicated or deleted.

      Next step: I reviewed my posting scripts coding to see what could cause the problems. I could not find any reason why posting data from a transaction file would create/delete a master record unless the posting function was malfunctioning. (Something wrong when V10 posting function runs: Reads a master record, updates a value, and then writes the record back to database, I believe is where the problem).

      Testing:
      I then ran each posting script separately to see how each one affected my master database to determine which ones were causing problems. I found that 5 out of the first 8 caused the problems (I did not test the other 10 routines. I restored the master database between test.)

      I then choose a simple, not complicated posting script routine that produced a duplicate records to run further tests: made modifications to the posting expresion and check the results.
      It was consistance in re-creating the errors.

      Next Step:
      I checked the forum and read user comments. I then decided to removed the current V10 with latest patches and re-install the original V10 I got from AlphaSoftware (The only one availabe I had to restore that did not have the latest patch.) I then ran the posting scripts several times restoring my master database between tests. After re-installing V10, the duplication and deletion of master account records ceased after each run.

      I am not expert in AlphaFive, I know what I need to know to get what I want to happen. I have programmed in assembly language, fortran, COBOL, and Microsoft basic. I used my previous trouble-shooting techniques to resolve my issues. Hopefully, this helps.

      Comment


        #48
        Re: 3523 .... lots of issues

        Originally posted by jrbpdad View Post
        Hi Ira,

        First: What the program routines do: I basically have a master database that has account details like name, owner, and credits, debits, encumbrances type of info. I have a transaction file which contains single transactions that need to be posted to the master database. The account number is the key I use to match transactions records to master records. The posting code was first generated from the operations genie. I then take the XBasic code and create scripts that do the posting activity with some modications to the filter or posting expressions.

        The accounting system has run under V8, V9, and under V10 prior to the latest patch.

        Trouble-shooting:

        First I needed to determine what was happening. I found that the major posting script that did the posting was creating and deleting records in the master database once it ran. This main posting script has 19 posting conditions.

        I would run the database utility function to check for duplicate records in the master database. After marking the duplicate records, I would delete them and then pack the master database. For deleted master records: I would manually check which records were not there and then recreate the missing master records. Thereby start with a know good master database.

        Techinque:
        Each time I would run the posting scripts, accounts would be duplicated and/or deleted. Most of the time it would be the same accounts being duplicated or deleted.

        Next step: I reviewed my posting scripts coding to see what could cause the problems. I could not find any reason why posting data from a transaction file would create/delete a master record unless the posting function was malfunctioning. (Something wrong when V10 posting function runs: Reads a master record, updates a value, and then writes the record back to database, I believe is where the problem).

        Testing:
        I then ran each posting script separately to see how each one affected my master database to determine which ones were causing problems. I found that 5 out of the first 8 caused the problems (I did not test the other 10 routines. I restored the master database between test.)

        I then choose a simple, not complicated posting script routine that produced a duplicate records to run further tests: made modifications to the posting expresion and check the results.
        It was consistance in re-creating the errors.

        Next Step:
        I checked the forum and read user comments. I then decided to removed the current V10 with latest patches and re-install the original V10 I got from AlphaSoftware (The only one availabe I had to restore that did not have the latest patch.) I then ran the posting scripts several times restoring my master database between tests. After re-installing V10, the duplication and deletion of master account records ceased after each run.

        I am not expert in AlphaFive, I know what I need to know to get what I want to happen. I have programmed in assembly language, fortran, COBOL, and Microsoft basic. I used my previous trouble-shooting techniques to resolve my issues. Hopefully, this helps.
        Meant to say: Assembler language

        Comment


          #49
          Re: 3523 .... lots of issues

          Originally posted by peterg000 View Post
          Dave ..... sounds like you have been going through a bit of a nightmare .... maybe a little you, but most definitely a little(or more) Alpha. Just surprised Alpha hasn't jumped in on the conversation to try and communicate their acknowledgment of existing issues and when that they are currently working to resolve. Might even be wise to email people like Dave and Myself to try and head off the possibility that there are some real issues that have been introduced by patches that hit very basic functionality in Alpha. Maybe just me, but I have always been a more pro-aqctive support person .... obviously there has been enough chatter on this forum to indicate there are issues .... again, just my opinion.

          Glenn
          I received confirmation from A5 about the bug report I submitted. They confirmed the problem and indicated it would be fixed in the next release.

          Comment


            #50
            Re: 3523 .... lots of issues

            Dave ..... hopefully you didn't mean next "release" .... please tell me you ment next "Patch" ........

            Comment


              #51
              Re: 3523 .... lots of issues

              Hi Glenn,

              When I do an "about alpha five" it says "Version 10, Build 2526, System Addins Build 3536".

              This is the download app I got back on Oct 23, 2009 when I ordered Version 10.

              The current patch numbers, I did not write down. However, I downloaded the patch on March 10, 2010. I would need to update my V10 to this download patch to get the number. I will do it next week if you need to know what it is.

              Comment


                #52
                Re: 3523 .... lots of issues

                yes... sorry... next released patch

                Comment


                  #53
                  Re: 3523 .... lots of issues

                  Dave ..... did they give you any ETA on the next patch release?

                  Comment


                    #54
                    Re: 3523 .... lots of issues

                    Has there been an official statement from Alpha about this problem and a timeline for solution?
                    Lee Goldberg
                    Software Development and Sales
                    Shore Consultants Ltd.
                    [email protected]
                    www.shorecon.com

                    Comment


                      #55
                      Re: 3523 .... lots of issues

                      I received an email from Alpha with a link to a patch that fixes the problem I submitted. Can I post the link here?

                      Comment


                        #56
                        Re: 3523 .... lots of issues

                        David, you're asking the wrong folks. Suggest you discuss that with the person who sent you the private patch. Managing patches for the entire community is problematic enough without others getting in the act, if you see what I mean. Thanks. -- tom

                        Comment


                          #57
                          Re: 3523 .... lots of issues

                          David,
                          Was the fix for your calc field issue or the DB corruption issue?

                          Im starting to lose track of the issues ...

                          Glenn

                          Comment


                            #58
                            Re: 3523 .... lots of issues

                            The fix is for an embedded browse on a form.

                            I had an event - CanRowChange - that updated all records in the browse based on values entered in the current row. The updates would take place but then any movement to another row would update the last row of the browse with the values in the first row.

                            Jeff Kletrovets made a suggestion about moving the code to the OnSave event and making it a UDF. I moved it to the OnSave and that overcame the behaviour I was seeing and made the process better since I don't need to update records that haven't changed.

                            Comment


                              #59
                              Re: 3523 .... lots of issues

                              Hi Glenn,

                              My current patch version I was having trouble with was "Version 10, Build 2787, System Addins Build 3538"

                              Comment


                                #60
                                Re: 3523 .... lots of issues

                                Hi Glenn,

                                I am not sure if this makes a difference, but my Alpha Five Version 10 is the "Developer Edition" (Build 2787, System Addins 3538). Hopefully, I am posting in the right forum.. If not, sorry all you guys.

                                Comment

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