I am reposting this issue, with updated efforts, so that others might benefit from my trail of crumbs and someone might even have a solution. My build is 2731-3538. I use AlwaysUp.
I cannot open reports in my app from web browser. I get the following error:
"Script Error
Error:'Alpha Five Printer' (for creating PDF, RTF and HTML output) is not installed. Re-install Alpha Five Application Server"
Reports open fine in the WAS
I have done the following:
I reviewed Steve Wood's post of 09-15-09 "A5 Printer fail after update to V10 patch", regarding this same problem and did not note any final fix. I am hesitant (actually more irritated than hesitant) to go back to V9 WAS.
Cleared cache, ran registry cleaner, restarted WAS, hard reboot.
No luck.
Asked Clive of Zebrahost to reinstall everything and check it. He did and Control Panel shows the WAS installed and the printer installed and active.
Still no help.
I went back through the code from my pages and a5cmps to be sure the version and build were correctly stated. They were.
I took the reports down and created a couple of new test reports. They don't open either.
I followed Selwyn's suggestions from 2/21/10 "Release Candidate for Next Update":
"You might try:
1. rebooting the machine.
2. delete the 'alphafivev4' printer from the printers control panel.
3. reinstall the app server from scratch
4. reapply the patch."
Still no help.
I emailed Amyuni and outlined my efforts. Their response:
Hello
If you received the Amyuni PDF Converter bundled within an application, this version of the PDF Converter is a special developer�s version which can not be used as a general PDF printer.
This version of the PDF Converter installed on your system has been configured to function only within the software package which installed it.
Some of the major applications which use are product are Broderbund's Print Shop or Print Master, Intuit's QuickBooks or Quicken and Calyx Point's accounting software package.
If you are having difficulties or need assistance in using the product, we suggest that you contact the technical support department of the software vendor.
Since you are a licensed user of a product that uses our component, we can offer you our Amyuni PDF Converter Suite at a special reduced price.
This version of our product will also allow you to print from this application and from all other applications installed on your system.
http://www.amyuni.com/en/enduser/pdf.../features.html
You can purchase this product online from the link below or if you wish further pricing information, I suggest that you contact our sales department
([email protected])
http://www.amyuni.com/developer/
The other option available is to use our per incident support plan.
The cost of this option is $129 US and we will ensure that you get a resolution to your issue or a refund of the $129 fee. If you would like to use this option, please call our main phone line at 514-868-9226, ext 200 with your credit card ready. You will then be transferred to a developer who will work on resolving your issue. Resolving the issue might involve sending you updated files but this will be covered by the support fee.
Regards,
Amyuni Technical Support
Any help? Any one?
I cannot open reports in my app from web browser. I get the following error:
"Script Error
Error:'Alpha Five Printer' (for creating PDF, RTF and HTML output) is not installed. Re-install Alpha Five Application Server"
Reports open fine in the WAS
I have done the following:
I reviewed Steve Wood's post of 09-15-09 "A5 Printer fail after update to V10 patch", regarding this same problem and did not note any final fix. I am hesitant (actually more irritated than hesitant) to go back to V9 WAS.
Cleared cache, ran registry cleaner, restarted WAS, hard reboot.
No luck.
Asked Clive of Zebrahost to reinstall everything and check it. He did and Control Panel shows the WAS installed and the printer installed and active.
Still no help.
I went back through the code from my pages and a5cmps to be sure the version and build were correctly stated. They were.
I took the reports down and created a couple of new test reports. They don't open either.
I followed Selwyn's suggestions from 2/21/10 "Release Candidate for Next Update":
"You might try:
1. rebooting the machine.
2. delete the 'alphafivev4' printer from the printers control panel.
3. reinstall the app server from scratch
4. reapply the patch."
Still no help.
I emailed Amyuni and outlined my efforts. Their response:
Hello
If you received the Amyuni PDF Converter bundled within an application, this version of the PDF Converter is a special developer�s version which can not be used as a general PDF printer.
This version of the PDF Converter installed on your system has been configured to function only within the software package which installed it.
Some of the major applications which use are product are Broderbund's Print Shop or Print Master, Intuit's QuickBooks or Quicken and Calyx Point's accounting software package.
If you are having difficulties or need assistance in using the product, we suggest that you contact the technical support department of the software vendor.
Since you are a licensed user of a product that uses our component, we can offer you our Amyuni PDF Converter Suite at a special reduced price.
This version of our product will also allow you to print from this application and from all other applications installed on your system.
http://www.amyuni.com/en/enduser/pdf.../features.html
You can purchase this product online from the link below or if you wish further pricing information, I suggest that you contact our sales department
([email protected])
http://www.amyuni.com/developer/
The other option available is to use our per incident support plan.
The cost of this option is $129 US and we will ensure that you get a resolution to your issue or a refund of the $129 fee. If you would like to use this option, please call our main phone line at 514-868-9226, ext 200 with your credit card ready. You will then be transferred to a developer who will work on resolving your issue. Resolving the issue might involve sending you updated files but this will be covered by the support fee.
Regards,
Amyuni Technical Support
Any help? Any one?
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