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Alpha software not shutting down - requires END TASK

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    Alpha software not shutting down - requires END TASK

    I'm using version 10, build 2814, system addins v3539.

    When I try to exit Alpha's IDE, it freezes on me, and i end up having to end task alpha to close the IDE. This happens every time after i have been editing a project.

    Does anyone have any suggestions on how I can fix this?

    Thanks,

    Robert
    Earl Allin
    REAInc.net

    We can help you with mentoring and custom programming services in Alpha, .NET, React, PHP, ColdFusion, and more..

    #2
    Re: Alpha software not shutting down - requires END TASK

    IDE - Integrated Development Environment?

    So when exactly does this hang occur? When you're actually exiting the A5 program or whe exiting the web control panel?

    You're probably not getting much response - at least from me - because I'm not seeing this behavior.

    Your OS, machine info, .... might help narrow it down..
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.
    "Make it as simple as possible, but not simpler."
    Albert Einstein

    http://www.iadn.com/images/media/iadn_member.png

    Comment


      #3
      Re: Alpha software not shutting down - requires END TASK

      Al,

      IDE - yeah, i wasn't sure what else to describe it as.

      It's a Dell Precision, M2300 with XP SP3, 2GB RAM, Duo Core 2GHz with an 80GB hard drive, 14GB free.


      It hangs when i try to exit - either clicking on the X in the control panel, or clicking on Exit on the toolbar. I found out just now that it doesn't matter whether I have a project loaded or not before I try to exit - it hangs everytime.

      Thanks,

      Robert
      Earl Allin
      REAInc.net

      We can help you with mentoring and custom programming services in Alpha, .NET, React, PHP, ColdFusion, and more..

      Comment


        #4
        Re: Alpha software not shutting down - requires END TASK

        Yes where would we be without our TLAs (Three Letter Acronyms)

        What does Task Manager show as the process(es) that are consuming the CPU?

        OnDatabaseExit routine?

        Try the same thing on another machine?

        Defrag the machine? Check for disk errors?

        Is the database local or used over a network? config?
        Al Buchholz
        Bookwood Systems, LTD
        Weekly QReportBuilder Webinars Thursday 1 pm CST

        Occam's Razor - KISS
        Normalize till it hurts - De-normalize till it works.
        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
        When we triage a problem it is much easier to read sample systems than to read a mind.
        "Make it as simple as possible, but not simpler."
        Albert Einstein

        http://www.iadn.com/images/media/iadn_member.png

        Comment


          #5
          Re: Alpha software not shutting down - requires END TASK

          Al,

          The Task Manager shows Alpha5.exe taking 40-50% of the CPU time.

          I didn't open a database, I started Alpha5, and when it popped up with the 'Recent Databases' window, I closed that, then tried to close Alpha5 using the X in the upper right of the window.

          I only have Alpha5 installed on this one computer.

          I will attempt to defrag and check for disk errors - i'll let you know the results.

          Thanks,

          Robert
          Earl Allin
          REAInc.net

          We can help you with mentoring and custom programming services in Alpha, .NET, React, PHP, ColdFusion, and more..

          Comment


            #6
            Re: Alpha software not shutting down - requires END TASK

            Sorry that you're having the issues, but you really should try it on another computer to ease your mind.

            Doesn't everyone have multiple computers hanging around now-a-day? :D
            Al Buchholz
            Bookwood Systems, LTD
            Weekly QReportBuilder Webinars Thursday 1 pm CST

            Occam's Razor - KISS
            Normalize till it hurts - De-normalize till it works.
            Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
            When we triage a problem it is much easier to read sample systems than to read a mind.
            "Make it as simple as possible, but not simpler."
            Albert Einstein

            http://www.iadn.com/images/media/iadn_member.png

            Comment


              #7
              Re: Alpha software not shutting down - requires END TASK

              Greetings,

              It sounds like a possible memory issue. Your system can handle up to 4Gigs of memory. This may help you out with the additional memory and you have at least two memory slots in your system. Also, you may wish to use an external hard drive starting at 160Gigs or better.

              A portion of your main hard drive C: is used for virtual memory as well. If you have a large amount of music files, etc. on your main drive that would slow it down too. If so, you may wish to transfer the music files, etc. to the external hard drive or burn it to DVD's. Plus whatever additional programs is running in the background too could slow it down. Just a possible suggestion.

              Enjoy,

              Pat



              Originally posted by workaholic06 View Post
              Al,

              IDE - yeah, i wasn't sure what else to describe it as.

              It's a Dell Precision, M2300 with XP SP3, 2GB RAM, Duo Core 2GHz with an 80GB hard drive, 14GB free.


              It hangs when i try to exit - either clicking on the X in the control panel, or clicking on Exit on the toolbar. I found out just now that it doesn't matter whether I have a project loaded or not before I try to exit - it hangs everytime.

              Thanks,

              Robert

              Comment


                #8
                Re: Alpha software not shutting down - requires END TASK

                Hi Pat,

                Just some comments on what you stated.

                Originally posted by Patd View Post
                It sounds like a possible memory issue.
                While it could be, there is not enough to go on to pinpoint it as memory issue. My best guess is that it is more likely some Windows patch or install left over from other programs.

                Originally posted by Patd View Post
                Your system can handle up to 4Gigs of memory. This may help you out with the additional memory and you have at least two memory slots in your system. Also, you may wish to use an external hard drive starting at 160Gigs or better.
                While it can't hurt to add more, this is not constructive to the problem listed. Memory and free hard drive space are more than sufficient Also, 3 Gigs is the maximum memory that Windows XP can actually use.

                Originally posted by Patd View Post
                A portion of your main hard drive C: is used for virtual memory as well.
                This is correct.

                Originally posted by Patd View Post
                If you have a large amount of music files, etc. on your main drive that would slow it down too. If so, you may wish to transfer the music files, etc. to the external hard drive or burn it to DVD's.
                This is not true. Only the free space (at least 1 or 2 gigs free, plus Virtual memory space (typically 1 to 2 gigs) is really relevant. Anything more, for modern drives, makes virtually no difference.

                Originally posted by Patd View Post
                Plus whatever additional programs is running in the background too could slow it down.
                This is absolutely correct, and could also be the source of Alpha not exiting properly.
                Regards,

                Ira J. Perlow
                Computer Systems Design


                CSDA A5 Products
                New - Free CSDA DiagInfo - v1.39, 30 Apr 2013
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                  #9
                  Re: Alpha software not shutting down - requires END TASK

                  I've had this problem many times. Since there's a thread on it, I'll add to it.

                  My main computer runs an I7 Intel processor, 4gigs ram, dual 512k video cards, XP Pro. I have a beefed up system so don't see the problem being a memory problem.

                  I have to do an END Task and even end Process (Alpha5.exe) every now and again. This is not something that happens daily. It's sparatic. I haven't seen a specific pattern to this.

                  In fact, when I went into Task Manager to make sure I'm accurate in my writing here with correct terms I see that Alpha5.exe is running in processes yet I closed out of the program hours ago, which at that time it closed properly. Huhmmm

                  I know from past experience that I can't open Alpha5 without problem when I have alpha5.exe running in my processes.

                  Anyway, my 2 cents on this topic.
                  Brad
                  Alpha5 User since Alpha4V3 ... Many years ago
                  Primarily using A5V10.5
                  Strictly an Action Script programmer (I don't grasp XBasic but wish I did!)
                  I have commercial software for insurance agencies, churches & general businesses

                  Comment


                    #10
                    Re: Alpha software not shutting down - requires END TASK

                    Originally posted by csda1 View Post
                    [Re: a large amount of files slowing down your system]This is not true. Only the free space (at least 1 or 2 gigs free, plus Virtual memory space (typically 1 to 2 gigs) is really relevant. Anything more, for modern drives, makes virtually no difference.
                    Unless that "large amount of files" is on your desktop. I've had a few customers with many Gig of files stored directly in their desktop folder or subfolders directly under it. This is a NO-NO! From my experience, anything over about 1/2 Gig on the desktop is questionable (and absolutely unnecessary) and over 1 Gig really needs to be cleaned up. (For reference, people consider my desktop "busy" because of all the icons on it but there is only 65K total actually in the desktop folder/subfolders.)

                    For most people the solution is very simple. They just don't know any better - or, in some cases, how to do it. In almost every case the user has created one or more subfolders on the desktop (a.k.a., "directly under their desktop folder") for storing all those videos, graphics, PDFs, etc. Simply move those folders to some other location (under My Documents works fine - or anywhere else you like) and create a shortcut to that folder on the desktop. The user can still drag and drop things into the folder by just dropping them on the shortcut icon.

                    I suppose the amount of improvement will depend on your RAM, etc. but I've had customers with 2-3 Gig of files on their desktop (and subfolders under the desktop) that were absolutely amazed at the speed improvement after moving them to another location.

                    I decided to Google this issue and found this right away. I'm sure there's more. What has really surprised me is how many computer gurus don't even know about this.

                    Comment


                      #11
                      Re: Alpha software not shutting down - requires END TASK

                      That's good to know, and good article. I have 18.5 mgs on my desktop. I never saved files and stuff to my desktop.
                      Brad
                      Alpha5 User since Alpha4V3 ... Many years ago
                      Primarily using A5V10.5
                      Strictly an Action Script programmer (I don't grasp XBasic but wish I did!)
                      I have commercial software for insurance agencies, churches & general businesses

                      Comment


                        #12
                        Re: Alpha software not shutting down - requires END TASK

                        Hi Cal,

                        Originally posted by CALocklin View Post
                        Unless that "large amount of files" is on your desktop.
                        Good point. This is a "windows" issue though, not A5, and affects all programs. I believe the reason is that Windows wants to make sure all of the desktop (including sub-folders of it) are ready to go in the event someone clicks on it. I think it would have been good enough to just do the top-level of the folder, but then I'm not Microsoft! :D
                        Regards,

                        Ira J. Perlow
                        Computer Systems Design


                        CSDA A5 Products
                        New - Free CSDA DiagInfo - v1.39, 30 Apr 2013
                        CSDA Barcode Functions

                        CSDA Code Utility
                        CSDA Screen Capture


                        Comment


                          #13
                          Re: Alpha software not shutting down - requires END TASK

                          I'm having a similar issue at a site with a terminal server and alpha v8; Program will consume cpu and not exit.

                          Was working fine before not sure why its misbehaving now.
                          Creating Healthcare Work-Flow Solutions Since 2005

                          Comment


                            #14
                            Re: Alpha software not shutting down - requires END TASK

                            Originally posted by omagarc View Post
                            I'm having a similar issue at a site with a terminal server and alpha v8; Program will consume cpu and not exit.

                            Was working fine before not sure why its misbehaving now.
                            search for an issue with the windows clipboard and a5 over a remote desktop connection... close the clipboard and performance improves..

                            Maybe someone else remembers what thread has that hint..
                            Al Buchholz
                            Bookwood Systems, LTD
                            Weekly QReportBuilder Webinars Thursday 1 pm CST

                            Occam's Razor - KISS
                            Normalize till it hurts - De-normalize till it works.
                            Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                            When we triage a problem it is much easier to read sample systems than to read a mind.
                            "Make it as simple as possible, but not simpler."
                            Albert Einstein

                            http://www.iadn.com/images/media/iadn_member.png

                            Comment


                              #15
                              Re: Alpha software not shutting down - requires END TASK

                              As far as Alpha being left open - if you are in development, and frequently making changes, and hopping around within Alpha, you will occassionally have files left open, and even Alpha - especially if there was an error causing a crash, etc.

                              But as to the original error reported - there is defintely a machine specific issue, not an Alpha issue; otherwise there would be a thousand posts here!!
                              Cole Custom Programming - Terrell, Texas
                              972 524 8714
                              [email protected]

                              ____________________
                              "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

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