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Activation server cannot be contacted

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    #1

    Activation server cannot be contacted

    Is there a problem with the A5V10 activation server? I've been having trouble activating a new licence this afternoon. I'm getting a message when I try to activation the licence - "The activation server cannot be contacted at this time...".
    Jenny Earnshaw
    BusinessPlus (Letchworth) Ltd
    Tags: None
    #2
    Re: Activation server cannot be contacted

    Me too, hope you get an answer to the issue!

    Comment

      #3
      Re: Activation server cannot be contacted

      Was this resolved?

      Comment

        #4
        Re: Activation server cannot be contacted

        I also can not connect and have been trying to for the past 18 hours. Very frustrating after spending all that money on a product, only to realize that there is another layer of copy protection to deal with.
        My Alpha Five Site: http://www.whattopair.com

        Comment

          #5
          Re: Activation server cannot be contacted

          The activation server is currently online and it was all day yesterday as well, In fact, it has been online since 1/18 when it was last rebooted for a Windows update.

          The activation server is secure.alphafiveonline.com. Could you please try a traceroute to that host and post your results? I suspect that this is an Internet connectivity issue.

          Lenny Forziati
          Vice President, Internet Products and Technical Services
          Alpha Software Corporation

          Comment

            #6
            Re: Activation server cannot be contacted

            Originally posted by Lenny Forziati View Post
            The activation server is currently online and it was all day yesterday as well, In fact, it has been online since 1/18 when it was last rebooted for a Windows update.

            The activation server is secure.alphafiveonline.com. Could you please try a traceroute to that host and post your results? I suspect that this is an Internet connectivity issue.
            fyi I'm connecting - here is the traceroute..
            Code:
            04/14/10 12:02:15 Fast traceroute secure.alphafiveonline.com
Trace secure.alphafiveonline.com (74.94.166.124) ...
 1 192.168.2.1       1ms    0ms    0ms  TTL:  0  (No rDNS)
 2   No Response      *      *      *                 
 3 96.34.20.190      8ms    6ms    8ms  TTL:  0  (csw01jnvlwi-gbe-9-14.jnvl.wi.charter.com probable bogus rDNS: No DNS)
 4 96.34.16.4        8ms    6ms    8ms  TTL:  0  (crr01jnvlwi-gbe-6-0-0.jnvl.wi.charter.com probable bogus rDNS: No DNS)
 5 96.34.16.3       14ms    9ms   10ms  TTL:  0  (crr01ftbgwi-tge-0-1-0-7.ftbg.wi.charter.com probable bogus rDNS: No DNS)
 6 96.34.16.77      16ms   17ms   16ms  TTL:  0  (96-34-16-77.static.unas.wi.charter.com probable bogus rDNS: No DNS)
 7 96.34.16.7       16ms   18ms   17ms  TTL:  0  (No rDNS)
 8 96.34.2.6        18ms   17ms   16ms  TTL:  0  (bbr02euclwi-tge-0-0-0-0.eucl.wi.charter.com probable bogus rDNS: No DNS)
 9 96.34.0.100      24ms   24ms   23ms  TTL:  0  (96-34-0-100.static.unas.mo.charter.com probable bogus rDNS: No DNS)
10 96.34.3.44       25ms   24ms   30ms  TTL:  0  (prr01chcgil-tge-4-1.chcg.il.charter.com ok)
11 75.149.231.205   26ms   24ms   27ms  TTL:  0  (be-10-805-pe01.350ecermak.il.ibone.comcast.net ok)
12 68.86.86.33      24ms   25ms   26ms  TTL:  0  (pos-1-3-0-0-cr01.chicago.il.ibone.comcast.net ok)
13 68.86.90.6       66ms   63ms   62ms  TTL:  0  (pos-1-13-0-0-ar01.woburn.ma.boston.comcast.net ok)
14 68.87.145.174    62ms   60ms   60ms  TTL:  0  (te-9-1-ur01.woburn.ma.boston.comcast.net ok)
15 68.85.184.150    61ms   61ms   60ms  TTL:  0  (No rDNS)
16 74.94.166.121    69ms   68ms   69ms  TTL:  0  (74-94-166-121-NewEngland.hfc.comcastbusiness.net ok)
17 74.94.166.124    85ms   78ms   69ms  TTL: 46  (74-94-166-124-NewEngland.hfc.comcastbusiness.net ok)
            Did you see the articles last week about the Chinese DNS mixup? Hope that's cleared up..
            Al Buchholz
            Bookwood Systems, LTD
            Weekly QReportBuilder Webinars Thursday 1 pm CST

            Occam's Razor - KISS
            Normalize till it hurts - De-normalize till it works.
            Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
            When we triage a problem it is much easier to read sample systems than to read a mind.
            "Make it as simple as possible, but not simpler."
            Albert Einstein

            http://www.iadn.com/images/media/iadn_member.png

            Comment

              #7
              Re: Activation server cannot be contacted

              It seems to get there OK,

              Tracing route to was.alphasoftware.com [12.198.139.243]

              over a maximum of 30 hops:



              1 <1 ms <1 ms <1 ms 192.168.123.254

              2 10 ms 10 ms 11 ms lns17.the.dsl.enta.net [188.39.0.26]

              3 10 ms 10 ms 11 ms gi1-7.the.dist.dsl.enta.net [188.39.0.25]

              4 10 ms 10 ms 10 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81]

              5 11 ms 11 ms 10 ms te5-2.telehouse-east.core.enta.net [62.249.192.121]

              6 11 ms 10 ms 10 ms te3-1.telecity-hex.core.enta.net [87.127.236.102]

              7 11 ms 10 ms 10 ms TenGigabitEthernet8-1.ar6.LON3.gblx.net [64.214.147.1]

              8 102 ms 93 ms 92 ms 192.205.36.193

              9 102 ms 101 ms 97 ms cr2.n54ny.ip.att.net [12.122.81.70]

              10 96 ms 97 ms 97 ms cr1.cb1ma.ip.att.net [12.122.31.126]

              11 99 ms 100 ms 98 ms gar4.cb1ma.ip.att.net [12.122.145.25]

              12 101 ms 99 ms 98 ms 12.116.153.142

              13 102 ms 102 ms 103 ms msgboard.alphasoftware.com [12.198.139.248]

              14 96 ms 95 ms 95 ms was.alphasoftware.com [12.198.139.243]



              Trace complete.
              Jenny Earnshaw
              BusinessPlus (Letchworth) Ltd

              Comment

                #8
                Re: Activation server cannot be contacted

                Originally posted by Jenny Earnshaw View Post
                It seems to get there OK,

                Tracing route to was.alphasoftware.com [12.198.139.243]
                Originally posted by Lenny Forziati View Post
                The activation server is currently online and it was all day yesterday as well, In fact, it has been online since 1/18 when it was last rebooted for a Windows update.

                The activation server is secure.alphafiveonline.com. Could you please try a traceroute to that host and post your results? I suspect that this is an Internet connectivity issue.
                Oops - You are tracing the wrong URL..

                Trace secure.alphafiveonline.com (74.94.166.124) ...
                Al Buchholz
                Bookwood Systems, LTD
                Weekly QReportBuilder Webinars Thursday 1 pm CST

                Occam's Razor - KISS
                Normalize till it hurts - De-normalize till it works.
                Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                When we triage a problem it is much easier to read sample systems than to read a mind.
                "Make it as simple as possible, but not simpler."
                Albert Einstein

                http://www.iadn.com/images/media/iadn_member.png

                Comment

                  #9
                  Re: Activation server cannot be contacted

                  I'm getting the same error and I'm getting in deep do do. I just rebuilt a crashed server and now I can't activate the keys. This particular server runs both v9 and v10. Man I'm screwed.
                  Tommy Thompson
                  Thompson Consulting Services
                  Beautiful Kentucky Lake, Springville, TN 38256
                  [email protected]

                  Comment

                    #10
                    Re: Activation server cannot be contacted

                    The activation server is multi-homed, it is reachable at 12.198.139.243 and 74.94.166.124

                    Both addresses respond from every network which I have tested (12 locations), but if users with this problem can try both addresses and report back which ones work or fail, and we can identify one of the connections as the problem, I can direct all traffic to functional network.

                    Lenny Forziati
                    Vice President, Internet Products and Technical Services
                    Alpha Software Corporation

                    Comment

                      #11
                      Re: Activation server cannot be contacted

                      When I trace secure.alphafiveonline.com it ends up at was.alphafiveonline.com
                      Tommy Thompson
                      Thompson Consulting Services
                      Beautiful Kentucky Lake, Springville, TN 38256
                      [email protected]

                      Comment

                        #12
                        Re: Activation server cannot be contacted

                        Thank you for looking at this. This is my tracing route.


                        Tracing route to was.alphasoftware.com [74.94.166.124]
                        over a maximum of 30 hops:

                        1 11 ms 8 ms 9 ms 10.150.0.1
                        2 9 ms 11 ms 9 ms 10.150.0.1
                        3 9 ms 21 ms 9 ms 24.215.3.130
                        4 16 ms 13 ms 12 ms 66.163.66.153
                        5 23 ms 13 ms 14 ms ra1sh-ge4-1.mt.shawcable.net [66.163.66.18]
                        6 13 ms 13 ms 12 ms rc2sh-pos15-0.mt.shawcable.net [66.163.66.14]
                        7 24 ms 27 ms 26 ms rc1ec-pos0-7-0-0.il.shawcable.net [66.163.76.145
                        ]
                        8 25 ms 24 ms 25 ms te-0-11-0-4-pe01.350ecermak.il.ibone.comcast.net
                        [75.149.228.193]
                        9 25 ms 25 ms 27 ms pos-1-6-0-0-cr01.chicago.il.ibone.comcast.net [6
                        8.86.86.77]
                        10 46 ms 43 ms 45 ms pos-1-14-0-0-ar01.woburn.ma.boston.comcast.net [
                        68.86.90.2]
                        11 44 ms 45 ms 44 ms te-9-1-ur01.woburn.ma.boston.comcast.net [68.87.
                        145.174]
                        12 44 ms 44 ms 47 ms 68.85.184.150
                        13 61 ms 62 ms 49 ms 74-94-166-121-NewEngland.hfc.comcastbusiness.net
                        [74.94.166.121]
                        14 73 ms 55 ms 87 ms 74-94-166-124-NewEngland.hfc.comcastbusiness.net
                        [74.94.166.124]

                        Trace complete.
                        My Alpha Five Site: http://www.whattopair.com

                        Comment

                          #13
                          Re: Activation server cannot be contacted

                          Another thing you may try is to edit your Hosts file to direct secure.alphafiveonline.com to just one of the addresses, attempt activation, and then try the other if it fails.

                          Lenny Forziati
                          Vice President, Internet Products and Technical Services
                          Alpha Software Corporation

                          Comment

                            #14
                            Re: Activation server cannot be contacted

                            I noticed that the 12. ip is not ending up at the same place as the 74.
                            Tommy Thompson
                            Thompson Consulting Services
                            Beautiful Kentucky Lake, Springville, TN 38256
                            [email protected]

                            Comment

                              #15
                              Re: Activation server cannot be contacted

                              Changing host file did not work
                              Tommy Thompson
                              Thompson Consulting Services
                              Beautiful Kentucky Lake, Springville, TN 38256
                              [email protected]

                              Comment

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