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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
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Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

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The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

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When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

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Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Activation server cannot be contacted

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    #16
    Re: Activation server cannot be contacted

    Originally posted by Tommy Thompson View Post
    Changing host file did not work
    I realize it is a PITA, but to ensure your changes are picked up, you should reboot after making any change. Did you reboot in your testing?

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

    Comment

      #17
      Re: Activation server cannot be contacted

      No I did not. However, I've changed the host files many times in my life and it always picks them up on the fly. I'll try re-booting each time though and see if that works.
      Tommy Thompson
      Thompson Consulting Services
      Beautiful Kentucky Lake, Springville, TN 38256
      [email protected]

      Comment

        #18
        Re: Activation server cannot be contacted

        Thanks Tommy

        Lenny Forziati
        Vice President, Internet Products and Technical Services
        Alpha Software Corporation

        Comment

          #19
          Re: Activation server cannot be contacted

          Tried both ways, re-booting each time with no luck.
          Tommy Thompson
          Thompson Consulting Services
          Beautiful Kentucky Lake, Springville, TN 38256
          [email protected]

          Comment

            #20
            Re: Activation server cannot be contacted

            I believe this is now resolved after restarting our load balancing firewall for the 3rd time. Please let me know if you continue to have problems, and I'm very sorry about the inconvenience.

            Lenny Forziati
            Vice President, Internet Products and Technical Services
            Alpha Software Corporation

            Comment

              #21
              Re: Activation server cannot be contacted

              I just tried activating and it finally worked.

              Thanks Lenny!

              Comment

                #22
                Re: Activation server cannot be contacted

                Thank you, now activated!
                Jenny Earnshaw
                BusinessPlus (Letchworth) Ltd

                Comment

                  #23
                  Re: Activation server cannot be contacted

                  Thanks Lenny! Now activated!
                  My Alpha Five Site: http://www.whattopair.com

                  Comment

                    #24
                    Re: Activation server cannot be contacted

                    Thanks, it works now!

                    Comment

                      #25
                      Re: Activation server cannot be contacted

                      This issue with the activation process has been brought up before. It is a huge problem with an otherwise excellent product. I also had similar problems activating V10 months ago. When I did call Alpha Software "customer service," I sat on hold for quite a long time and when someone finally answered, they were borderline rude. If you have a server crash on a Friday at 6:00 PM, it seems that you won't be able to get your license activation reset until the following Monday when the Alpha Software office reopens. I can't justify using the product with this looming potential problem.

                      I sent an email to Richard Rabins about my concerns months ago and never received a response from anyone at Alpha Software. Although, they do seem to have plenty of time to call me to try to get me to sign-up for the training in Las Vegas.

                      Comment

                        #26
                        Re: Activation server cannot be contacted

                        Amen to that! I love the product but I hate the possibility of the issue you mentioned. I hate it because it has happened to me. The apps I run at the bank are not so mission critical that they cannot wait a day before I can deactivate and reactivate the key. You get egg on your face, but it doesn't shut the bank down.

                        HOWEVER, after several years of battling the .net bunch here, I finally convinced them to move forward with A5 on a very mission critical project. Yesterday, I withdrew the proposal and resubmitted it recommending using .net. We have had a rash of server issues here and getting them back up is bad enough, but not being able to bring up A5 until a key is reset is a hassle I really don't want to put up with.

                        Please, Richard or someone, come up with a better solution!

                        Regards

                        Tommy Thompson
                        Tommy Thompson
                        Thompson Consulting Services
                        Beautiful Kentucky Lake, Springville, TN 38256
                        [email protected]

                        Comment

                          #27
                          Re: Activation server cannot be contacted

                          I think many don't understand this problem until they face it in the real life.

                          There is nothing wrong with Alphas activating process if they did they support job as they should.

                          I got also feeling that maybe all users are not in the same line in this case.

                          I found that their email support just don't work in this case. I NEVER got any answer from their support when I had my problem. Here are people calling and asking to deactivate/activate. Do I really have to take a call to USA from Finland to get the job done. Do they speak Finnish to me?

                          I think Alpha should build some sort of panic activation possibility to their server which allow run the server for example one-three days without reactivating/deactivating AND ALPHA TEAM SHOULD IN THIS PERIOD THEN DO THEIR JOB.

                          Ken

                          Comment

                            #28
                            Re: Activation server cannot be contacted

                            We are working on new licensing that will eliminate this situation. Stay tuned.

                            Comment

                              #29
                              Re: Activation server cannot be contacted

                              Any updates available about the details of the new licensing/activation method?

                              Comment

                                #30
                                Re: Activation server cannot be contacted

                                I know this thread is old.

                                But this situation is happening to me right now with a new v11 install on a fresh VPS.

                                Original install went fine a couple of days ago.

                                Today when I tried to upload first set of files to the machine I noticed it said Basic Edition on the popup. When I checked the Session tab I have a red circle beside my License Number.

                                No matter what I have tried I can not get EITHER, I have two, License Numbers to Activate.

                                Found this thread and went through everything and I can not TRACERT to secure.alphafiveonline.com either from my VPS at 1and1 or my desktop machine in Pennsylvania.

                                This sucks...

                                Comment

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