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Thread: QRB keeps shutting down

  1. #1
    Member
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    Laura R
    Join Date
    Oct 2009
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    17

    Default QRB keeps shutting down

    For awhile now, I have been having a problem with QRB runtime version shutting down on an employee trying to run reports. Whenever I go over there & log in as Admin in QB, it seems to fix the problem temporarily. Problem is intermittent - last Thursday, for instance, she was able to go in and print several end of month reports. Friday, however, she went to print one more and it shut down. She also tried to do it on my computer (I was out) using the main QRB (rather than runtime) but had the same error (still logged into QB as non-admin).

    I just tried it again on my computer - logged in as me in QB, the print report in QRB gave me an error.
    Logged in as admin without shutting QRB down first it got stuck on "executing sql" & I had to force shutdown.
    Logged in as admin with new QRB going - gave errors & failed to refresh. Closed program.
    Tried to close out of QB to go do test on employee's computer - says QRB is still using program! So, I'll post this and then restart computer. Sigh.

    Please assist!!

    Running QB 2010 (but have several other QB versions on the computers)
    Running QRB v9 build 2193 addins 3268

  2. #2
    Volunteer Moderator
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    Alan Buchholz
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    Oct 2000
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    Delavan, Wisconsin
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    Default Re: QRB keeps shutting down

    This is rare and is probably do to something on the computer setup..

    Is My Documents on the local hard drive or mapped to a network drive?

    Are you running one version of QB then another or are the older versions more historical. (I jump back and forth between 3 versions with no issues, but some users have had issues)

    What flavor of windows and anti virus are you running?
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

  3. #3
    Member
    Real Name
    Laura R
    Join Date
    Oct 2009
    Posts
    17

    Default Re: QRB keeps shutting down

    My Documents is a "disconnected network drive"
    MS Windows XP Professional
    Virus is either SuperAntiSpyware or Avast or both (not sure - they are both on)
    QB - we currently are mainly using QB 2010 (95+% of the time). We have a small handful of clients on QB 2009 and QB 2011. We have multiple other versions used extremely rarely for accessing older client data. QB 2010 is the only one I am currently using QRB for (although at some point we may move the client file to QB 2011).

  4. #4
    Volunteer Moderator
    Real Name
    Alan Buchholz
    Join Date
    Oct 2000
    Location
    Delavan, Wisconsin
    Posts
    9,643

    Default Re: QRB keeps shutting down

    Quote Originally Posted by Laura R View Post
    My Documents is a "disconnected network drive"
    The QRB datawarehouse works better if located on the local drive. I'm thinking the problems you are having is related to the network location of My Documents.

    You can change the location of the QReportBuilderData folder (which will take it out My Documents) to be a local drive.

    The QReportBuilderData folder will be added to the directory that you enter...changeprojectfolder.png

    Open QRB and after you have created a new project copy the entire QReportBuilderData directory from My Documents to the new location and overwrite the folder...

    Did I mention that you should always backup the data folders prior to doing this kind of stuff??
    Last edited by Al Buchholz; 07-05-2011 at 06:40 PM.
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

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