Re: Can not create PDF
Barry,
We install anything up to 30 x V10 apps each week on various OS systems and we often get this problem of Alpha locking up when trying to create the very first PDF and load the driver, almost always with Windows 7 PCs. We have never managed to establish an exact pattern or scenario so do not know whether this is Alpha, Amyuni, Adobe Reader or Windows 7 problem. The good news is that it happens less frequently just lately. Assuming that you have already run the App as Windows Administrator and tried to print a report/letter as PDF, then this is how we fix the problem:
First go to Windows 7 'Start' and type 'Services' then run the Services, you should see a list, scroll down then focus on 'Print Spooler' then upper left 'Restart the service' now continue with the following:
1) Make sure that you are logged in as a Windows user with administrator rights.
2) Select Control Panel, and click Printers.
3) Right-click the Alpha Five Printer icon and choose 'Printer Properties'
4) Select the Ports tab, then click the Add Port... button.
5) Select Local Port and click the New Port... button.
6) Enter NUL: for the new port name and click OK. Close the Printer Ports window.
7) Ensure that the NUL: port is selected in the Ports list.
8) Select the Advanced tab.
9) Select the Spool print documents radio button to make the options below clickable.
10) Clear (uncheck) the box labeled Enable advanced printing features.
11) Select the Print directly to printer radio button again.
12) Click the Apply button, and then click OK.
Hope this helps
Michael
www.instantnurserymanager.co.uk
Barry,
We install anything up to 30 x V10 apps each week on various OS systems and we often get this problem of Alpha locking up when trying to create the very first PDF and load the driver, almost always with Windows 7 PCs. We have never managed to establish an exact pattern or scenario so do not know whether this is Alpha, Amyuni, Adobe Reader or Windows 7 problem. The good news is that it happens less frequently just lately. Assuming that you have already run the App as Windows Administrator and tried to print a report/letter as PDF, then this is how we fix the problem:
First go to Windows 7 'Start' and type 'Services' then run the Services, you should see a list, scroll down then focus on 'Print Spooler' then upper left 'Restart the service' now continue with the following:
1) Make sure that you are logged in as a Windows user with administrator rights.
2) Select Control Panel, and click Printers.
3) Right-click the Alpha Five Printer icon and choose 'Printer Properties'
4) Select the Ports tab, then click the Add Port... button.
5) Select Local Port and click the New Port... button.
6) Enter NUL: for the new port name and click OK. Close the Printer Ports window.
7) Ensure that the NUL: port is selected in the Ports list.
8) Select the Advanced tab.
9) Select the Spool print documents radio button to make the options below clickable.
10) Clear (uncheck) the box labeled Enable advanced printing features.
11) Select the Print directly to printer radio button again.
12) Click the Apply button, and then click OK.
Hope this helps
Michael
www.instantnurserymanager.co.uk
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