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Problems with Msgsrvr32 During v11 Install

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    Problems with Msgsrvr32 During v11 Install

    Dear People:

    One of my clients has been trying to install a runtime version of our application on their Win7 machine. The install works properly on an XP machine and a Win7 machine in our shop. When he tries installing, he gets a message during the install that msgsrvr32 isn't found.

    I've searched the Alpha Forum tech base and looked on the net for messages about this.

    He is logged on with admin privileges.

    Any suggestions would be appreciated.

    Best wishes,

    Mel Thompson
    Melchior Thompson & Assoc
    650-579-3624
    [email protected]

    #2
    Re: Problems with Msgsrvr32 During v11 Install

    I found something like this a few years back on my own computer and it helped me by following the below. Most likely not your alpha install, but one of the ones below.


    The file Microsoft msgsrv32.exe or msgsrv32.dll is a file located in the C:\Windows\SYSTEM directory placed on the computer during the Windows installation. The description of this file is "Windows 32-bit VxD Message Server" and is responsible for such Windows tasks as:
    Handle Plug and Play messages between various parts of the operating system.
    Handle responses to and from setup programs.
    Display the initial logon dialog box if a network is present or profiles are enabled.
    Play the system startup and shutdown sounds.
    Load the Windows drivers at startup and then unload them at shutdown.
    Run the shell program.

    Cause

    Errors or issues relating to msgsrv32 can be caused by any of the below possibilities.
    1.Resource conflict or issue
    2.TSRs or other running programs
    3.Sound driver or sound card issues
    4.Onboard sound or video issue
    5.MIDI device or codec issues
    6.Power Management or screensaver issue
    7.Microsoft Find Fast related issue
    8.Memory manager being used
    9.Issue with shell
    10.Computer virus or back orifice
    11.Bad hardware
    and
    Resource conflict or issue

    Before attempting any of the below recommendations, verify the computer has no conflicts or errors in Windows Device Manager. If conflicts or errors are present, it is highly recommended that they be fixed first, as they could be causing your issue.

    TSRs or other running programs

    If you are encountering the MSGSRV32 error when attempting to open a program or perform a particular task on a computer, verify startup programs or other TSRs are not causing your issues by End Tasking all TSRs and closing all programs before running or performing the task generating your MSGSRV32 error.

    Sound driver or sound card issues

    Verify the correct audio devices in Multimedia by following the below steps:
    1.Click Start / Settings / Control Panel double-click the multimedia icon.
    2.Verify that the playback device is set to the audio device in the computer.

    Second, verify that your sound card has the latest drivers and updates installed from the computer or motherboard manufacturer (if onboard sound). A listing of computer sound drivers can be found on our sound card drivers page.

    Onboard sound or video issue
    Troubleshooting on-board audio.
    Issues with adding new video card to computer that has on-board video.

    MIDI device or codec issues

    Verify that the computer has the proper MIDI codec and that no more than 11 MIDI devices are installed. To check this, follow the below steps:
    1.Click Start / Settings / Control Panel
    2.Double-click the Multimedia icon
    3.Select the Advanced or Devices tab
    4.Click the + next to "MIDI Devices and Instruments"
    5.Verify that the correct codec is installed according to the sound card installed in the computer. In addition, verify that no more than 11 MIDI devices are listed below this category.

    If more than 11 MIDI devices are installed or the improper codec appears to be installed, remove the improper codec or one of the MIDI devices. Note: if MIDI Express XT driver is installed, you may also wish to remove this codec to help free up available space for additional MIDI devices.

    Power Management or screensaver issue

    If you are experiencing issues with MSGSRV32 after recovering from power management or when the computer has been idle for over 10 minutes, it is possible that your computer may have issues with Power Management. To resolve these issues, try the below recommendations.
    1.If any screensavers or CPU sharing programs such as SETI are running on the computer, temporally disable these programs to ensure they are not causing your issue.
    2.If your issues persist, disable Power Management by clicking Start / Settings / Control Panel / Power. In the Power menu, disable or set the power settings to Off or Never. Once set, click ok or Apply and reboot the computer.

    Microsoft Find Fast related issue

    Ensure that Microsoft Find Fast is not being loaded in the startup group by clicking Start / Programs / Startup. If "Find Fast" or "Microsoft Find Fast" is listed, remove this program from automatically loading each time your computer boots; follow the below steps:
    1.Click Start / Settings / Taskbar & Start Menu
    2.Click Start Menu Programs tab
    3.Click the Advanced button
    4.Click the + next to Programs and then the + next to startup
    5.Highlight the Find Fast icon and press the delete key on the keyboard.
    6.Once removed, close out of all windows and reboot the computer to see if issue has been resolved.

    Memory manager being used

    If the computer has a memory manager installed such as QEMM, temporarily uninstall this program from the computer to ensure it is not causing your issue.

    Issue with shell

    If your are using a shell other than explorer.exe (standard Windows shell), it is possible that the msgsrv32 error is being encountered because of the third-party shell. Temporarily disable or remove the third-party shell and use the standard Windows explorer.

    Computer virus or back orifice

    Errors relating to msgsrv32 can be caused by computer viruses, and in some cases back orifice, which is a hack utility used to gain access to an individual's computer.

    Verify that you have the latest updates for your computer virus scanner and that no viruses have been detected on your computer.
    Computer virus information and help.

    Other Software corruption

    If you have attempted each of the above recommendations and your issue is not listed in the below specific MSGSRV32.DLL errors, it is possible your computer may have another software or data corruption causing the issue.

    If you have not already attempted the recommendations on our basic troubleshooting page, try those recommendations now.

    If you continue to experience issues it is recommended you format and reinstall the computer operating system.

    Bad hardware

    If after reinstalling the operating system you immediately continue to experience the MSGSRV32 errors, it is possible that the computer may have bad hardware. If your sound card is not an onboard sound card and you are familiar with ESD, you may want to consider temporarily physically removing the sound card or DVD decoder cards and see if the issue persists.

    Specific MSGSRV32.DLL errors

    MSGSRV32.DLL caused a general protection fault in CM8330SB.DRV
    MSGSRV32.EXE caused a general protection fault in CM8330SB.DRV
    EXPLORER caused a general protection fault in CM8330SB.DRV
    Iexplorer caused a general protection fault in CM8330SB.DRV

    This issue is related to the C-Media 8330 sound card chipsets included in various computer sound cards and some modems. Verify with the sound card manufacturer, modem manufacturer, or, if you have an onboard sound card, the motherboard manufacturer, to see if any updated drivers or patches are available for your sound card / modem.

    MSGSRV32 caused an invalid page fault in module Kernel32.dll during Microsoft Network (MSN) login or when attempting to open Internet Explorer or Microsoft Outlook

    This issue may be encountered when the MSN password file is corrupt. To resolve this issue, follow the below instructions.
    1.Click Start / Find / Files or Folders
    2.In the Named field type:

    *.pwl

    3.Verify that the Look in field is looking in the C: drive
    4.Click Find Now
    5.If files are found click Edit and click Select All.
    6.Once all the files are highlighted, press the delete key.
    7.Once the files have been deleted, reboot the computer, when the computer reboots, the pwl files should be recreated and you should then be able to log into MSN.
    8.If this resolves your issue and you are running Windows 95, download the file mspwlupd.exe from our Windows 95 download page.

    MSGSRV32 caused a general protection fault in KRNL386.EXE during windows install

    This issue may be caused by a problem with the dblbuff.sys file. Microsoft has released a support fix for this issue, but to obtain the file you must contact Microsoft. See Microsoft Q209321 for additional information.

    When browsing or installing device drivers, one of the following error messages occurs:
    Msgsrv32 caused a General Protection Fault in module Kernel32
    Msgsrv32 caused an invalid page fault in Msgrv32.dll
    MSGSRV32 caused an invalid page fault in module Kernel32.dll
    Msgsrv32 caused a General Protection Fault in Msgsrv32.exe

    This issue may be caused by a problem with the msgrv32.exe file. Microsoft has released a support fix for this issue, but to obtain the file you must contact Microsoft. See Microsoft Q245583 for additional information.
    Dave Mason
    [email protected]
    Skype is dave.mason46

    Comment


      #3
      Re: Problems with Msgsrvr32 During v11 Install

      Many thanks for the detailed response. Unfortunately, my client is still getting msgsrvr32 error messages. I include a jpeg error.jpg showing the error message that appears toward the end of the install. Any further suggestions that you (or anyone else in the forum) can provide are greatly appreciated.

      Mel Thompson

      Comment


        #4
        Re: Problems with Msgsrvr32 During v11 Install

        Looking at the .jpg it would seem that REGSVR32 is unable to register the A5CONTROLS.DLL and not MSGSRVR32. Sorry I cannot comment beyond that.

        Comment


          #5
          Re: Problems with Msgsrvr32 During v11 Install

          Not to say these are the problem - or not.

          permissions issue regarding administrator?
          a5controls is a bad file?
          install is a bad file?
          UAC turned on and better turned off?
          is the file actually on the computer? It looks like the registration is happening from the installer and if it is before the files are copied to disc???
          Win7 improperly installed like: a corrupt file? not everything got installed?

          just not sure on this one. Hopefully someone else comes in.
          Dave Mason
          [email protected]
          Skype is dave.mason46

          Comment


            #6
            Re: Problems with Msgsrvr32 During v11 Install

            If it is the a5controls.dll

            You can also "manually" register the files by clicking "Start/Run" and entering a command like this (assuming your A5 program is in C:\Program Files\A5v9.):

            regsvr32.exe C:\program files\A5v9\a5controls.dll
            There can be only one.

            Comment


              #7
              Re: Problems with Msgsrvr32 During v11 Install

              In reference to your picture:

              It seems you are using an installer and the installer is running the registration process. If the files are not yet where they are expected to be, there will be a failure. If you were running the install on your inhouse machines where alpha is already installed and/or the complete app, the operation would continue with no issue. This may not be the case, but to check it. Try an install on a completely clean of alpha machine to see if it installs?
              Dave Mason
              [email protected]
              Skype is dave.mason46

              Comment


                #8
                Re: Problems with Regsvr32 During v11 Install

                I have corrected this issue, figured I would post the solution to save pain for anyone else.

                We are using Inno Setup to create an installer for our A5v11 app. As has been posted in threads elsewhere, v11 relies upon the VC++ runtime (vcredist_x86.exe) being installed, and the .NET 4.0 framework.

                Without the information in those threads, this issue can be difficult to diagnose, because if the VC++ runtime is not installed prior to the installer attempting to register the a5*.dll's, the installer will just fail with the error Mel posted earlier: 'Unable to register the DLL/OCX; RegSvr32 failed with exit code 0x3'.

                The solution is to code the Inno Setup installer script to run vcredist_x86.exe /passive before the installer copies the rest of the files and tries to register the DLL's at the end. Running it with the /passive switch keeps the user from having to respond to a dialog about Repair or Removing the VC++ runtime if it is already installed.

                If you're using Inno Setup, the function you want is InitializeSetup().

                I also added detection of .NET 4.0 being installed and run the installer if needed.

                Rick

                Comment


                  #9
                  Re: Problems with Msgsrvr32 During v11 Install

                  Dear Folks:

                  My associate Rick Gerlach finally found the root of the problem and offered the following solution, which took care of the problem.

                  "That was a bugger to fix. Here�s an extensively updated version of the Inno Setup installer file. You will need to change the lines that refer to the MySrcDir and MyOutDir variables to match your folder setup.

                  The bottom line is that the A5 v11 runtime has dependencies � the Visual C++ 2010 redistributable runtime and .NET Framework 4.0. If the VC++ runtime isn�t run before the DLL�s are registered, you will see the error Trent was getting."

                  I have attached a copy of the Inno setup instruction set for the convenience and guidance of others.

                  Best wishes,

                  Mel Thompson
                  Attached Files

                  Comment

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