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Thread: License activation - help needed, please

  1. #1
    Member
    Real Name
    Mark Gorey
    Join Date
    Feb 2012
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    7

    Default License activation - help needed, please

    Hello Gurus,

    I have recently purchased the all-in-one bundle for £900 (within the last 30 days) and have a problem with the license activation. It worked fine on my development machine but when I de-activated it and tried to activate it on my actual Application Server (running on a VPS) I get an error message, "Error 213-3. Please contact support".

    When clicking the support link for software purchased within 30 days it is a non-existent link! I have sent 3 other support messages over the last 5 days and have heard nothing back.

    Can anybody please help with this problem? My 30 days run out on Sunday BTW.

    Thanks in advance

    Mark

  2. #2
    Alpha Software Employee Lenny Forziati's Avatar
    Real Name
    Lenny Forziati
    Join Date
    Nov 2001
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    Alpha Software
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    4,680

    Default Re: License activation - help needed, please

    Activation issues are best solved with a phone call to customer service: (781) 229-4500. The person you speak to should be able to handle the activation issue for you immediately.

    Alternatively, you can send me an email with your license number and I will take care of it for you. You won't get the immediate satisfaction of the phone call, but I will do my best to take care of it as quickly as possible.

    -Lenny

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

  3. #3
    Member
    Real Name
    Mark Gorey
    Join Date
    Feb 2012
    Posts
    7

    Default Re: License activation - help needed, please

    Hi Lenny,

    Thanks for the response. I looked on your profile but couldn't see a link to send you an email or PM. I will try to ring your customer services later as you are 6 hours behind us in the UK.

    Regards

    Mark

  4. #4
    Alpha Software Employee Lenny Forziati's Avatar
    Real Name
    Lenny Forziati
    Join Date
    Nov 2001
    Location
    Alpha Software
    Posts
    4,680

    Default Re: License activation - help needed, please

    My profile should have links for PM and email, but you can also email me directly using my first name at alphasoftware.com

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

  5. #5
    Member
    Real Name
    Mark Gorey
    Join Date
    Feb 2012
    Posts
    7

    Default Re: License activation - help needed, please

    Lenny,

    Thanks for all your help, my license now works correctly.

    Regards

    Mark

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