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Form goes blank in Runtime but info shows when running the Full version

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    Form goes blank in Runtime but info shows when running the Full version

    I tried to find if anyone else has seen this but without any luck. I have a client that we recently moved to a new desktop with Runtime 10.5 on Windows 7. She's been experiencing issues off and on, but recently it became worse. She will enter information into a form, but as she progresses through the form the information will "disappear". I patched her machine with the latest update. Then I had her repeat the process (while I was logged in remotely watching her), and saw how the information disappeared. Then I logged in remotely to the server which is running Windows Server 2008 and the full version of Alpha Five 10.5 and pulled up the same record. I can see the information she entered into the form, but she cannot on hers. I was thinking it had to do with Windows 7, but now we're seeing it on another machine which is running XP. Any suggestions? I've indexed the DB, cleaned and packed it.

    #2
    Re: Form goes blank in Runtime but info shows when running the Full version

    Diana,

    A beginning point in troubleshooting this would be to determine if the problem lies in field rules or in the data entry form itself.

    Suggest you enter data on the runtime machine using the "default form" alpha will build for you (right click the table or set name in the control panel, choose "open default form"). If the problem does not occur that's a good sign the problem does not lie in field rules, or set structure, and the problem is most likely found in the custom data entry form. OTOH if the default form also misbehaves, check all the field rules and the table / set structures.

    It's also fundamental that she should be using the same "build" for the Runtime, as the "developer" version.

    Comment


      #3
      Re: Form goes blank in Runtime but info shows when running the Full version

      Thanks Tom, I'll try your suggestion. The thing that's most disturbing is other than a few hiccups, everything has been running just fine for months, and only began when I moved one person to a 64-bit Win7 machine. I did find some references to the registerfiles.bat file found in the A5 Runtime directory, so I ran the appropriate version on each machine and am waiting to hear from the client as to whether that helped resolve the problem.

      As always, much appreciated!

      Comment


        #4
        Re: Form goes blank in Runtime but info shows when running the Full version

        Diana

        Keep us informed about the solution to this...

        tks
        Al Buchholz
        Bookwood Systems, LTD
        Weekly QReportBuilder Webinars Thursday 1 pm CST

        Occam's Razor - KISS
        Normalize till it hurts - De-normalize till it works.
        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
        When we triage a problem it is much easier to read sample systems than to read a mind.
        "Make it as simple as possible, but not simpler."
        Albert Einstein

        http://www.iadn.com/images/media/iadn_member.png

        Comment


          #5
          Re: Form goes blank in Runtime but info shows when running the Full version

          Will do. I'll know more later today. I am also going to go in after hours and rebuild the indexes for each table. Thanks again!

          Comment


            #6
            Re: Form goes blank in Runtime but info shows when running the Full version

            You ,ight want to refresh the shadow after all else.
            Dave Mason
            [email protected]
            Skype is dave.mason46

            Comment


              #7
              Re: Form goes blank in Runtime but info shows when running the Full version

              The .bat file didn't seem to help..actually caused some other issues to surface, so I uninstalled Alpha from her machine, rebooted, then reinstalled Alpha fresh and applied all patches. At the server side I updated all indexes on all tables and sets (redundant, but I did it anyway), packed the tables and opened the main form and removed an "always required" option on one of the fields. I did this because I had made it required several weeks ago when the problems started to surface. I know it doesn't seem like that could be an issue but I need to get them stabilized and am grabbing at straws. If she comes in tomorrow and still has the same issues I'll have her go through Tom's suggestions. I'll post again tomorrow.

              Comment


                #8
                Re: Form goes blank in Runtime but info shows when running the Full version

                It appears that the XP machine is ok now, but the Win7 machine is still doing weird things. She will fill in the one section and as soon as she gets to a particular field, all the information she just typed in disappears, even if she presses F9 in between, and then Alpha seems to freeze on her. If I open the db on another XP or Server 2008 machine and go to that record, I can see all the information. This is only happening to one user, and she is the only one on Win 7. It seems that it began back in December but has gone progressively worse.

                Comment


                  #9
                  Re: Form goes blank in Runtime but info shows when running the Full version

                  Sounds like a hardware or malware issue to me.

                  Comment


                    #10
                    Re: Form goes blank in Runtime but info shows when running the Full version

                    "It's also fundamental that she should be using the same "build" for the Runtime, as the "developer" version. "
                    Have you confirmed that the version used to build the database is the same as the one used in the RT?
                    If the app created in say V1 is implemented, and the RT is V2, there will be problems
                    If the app is rebuilt and deployed under V2 and the RT is V1, there will be problems
                    Suggest you try;
                    Compatability Check and Run as Admin first time on the Win7 machine.
                    See our Hybrid Option here;
                    https://hybridapps.example-software.com/


                    Apologies to anyone I haven't managed to upset yet.
                    You are held in a queue and I will get to you soon.

                    Comment


                      #11
                      Re: Form goes blank in Runtime but info shows when running the Full version

                      Tom: I run regular checks for malware, and its a brand new machine. However, I'll try running a different malware program on it. I used malwarebytes and it has Norton for antivirus, also ran Ccleaner to get rid of all temp files.

                      Ted: Yes, I did confirm both the app and the run time are the same version, both are 10.5 and build 4369 and I couldn't find any further updates/patches. The app was built originally in Version 9 and upgraded to version 10. I still need for her to try the default form; however, its been difficult to get her to try this because her boss is on top of her all the time. What do you mean by "Run as Admin first time on the Win7 machine"? I uninstalled RT, rebooted, then reinstalled and patched under Admin privileges.

                      Comment


                        #12
                        Re: Form goes blank in Runtime but info shows when running the Full version

                        A thorough uninstall would use the Windows uninstaller, and then manually edit / remove all A5v 10 entries from software folders in the registry. It's been my experience that the normal uninstallation sequence fails to thorough clean out all the a5v10 entries in the registry.

                        diana, have you previously confirmed that the user cannot use the "default form" alpha will build to enter data? If she can enter data using the "default form" for the table or set supporting your custom form tha suggests your custom form is corrupt or that scripts running in the form are doing things you don't want.

                        Comment


                          #13
                          Re: Form goes blank in Runtime but info shows when running the Full version

                          Diana, if you did the admin the way you mentioned, that should be fine. Did you run a compatability check?
                          If you have time, might be better to go over and lean on her boss a bit.
                          At risk of being daft, the version converted from V9 might have been been created as a run time install using a previous version of V10.
                          So,
                          The Run Time App was built using version V10 developer build 1.
                          The latest Runtime is installed, say V10 Rt build 2.
                          The latest Dev version is installed, say Dev RT build 2. It's not enough to have this installed, the applivcation needs to be built - using install maker for example - with the same version as the RT.
                          If I'm stating the obvious and you have done this, my apologies.

                          Tom's suggestion is sound, however recomend you back up the registry first.
                          See our Hybrid Option here;
                          https://hybridapps.example-software.com/


                          Apologies to anyone I haven't managed to upset yet.
                          You are held in a queue and I will get to you soon.

                          Comment


                            #14
                            Re: Form goes blank in Runtime but info shows when running the Full version

                            This could also ba a style sheet problem. There seems to be a differance in the way that things are displayed in XP Vs. Win 7. The data is there you just can't see it.

                            Comment


                              #15
                              Re: Form goes blank in Runtime but info shows when running the Full version

                              Hi all. I will hook up with the client this week and try the default form suggestion. I have to ask the question: If it truly were an issue with the form, field rules, etc., why do the people running XP not have a problem?

                              Allen: Could you please expand on your comment re: stylesheets? It sounds like you've seen this exact problem as well... I used tabs to create the form, I wonder if that has something to do with it.

                              Comment

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