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Form goes blank in Runtime but info shows when running the Full version

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    #16
    Re: Form goes blank in Runtime but info shows when running the Full version

    FYI: It seems that if she clicks on the Control Panel tab (I don't have it set up as hidden), then back to the form, the information appears. This also is an issue if she used Ctrl-K to find a record. Definitely a refresh problem -- what to do??

    Comment


      #17
      Re: Form goes blank in Runtime but info shows when running the Full version

      It sure is beginning to sound like a video display adapter issue.

      1) What's different about her video setup? Using "normal size" windows fonts or something else, for example?

      2) Do other Win 7 users have the same issue?

      3) Does she have display related issues with other applications (i.e. other than A5) ?

      Comment


        #18
        Re: Form goes blank in Runtime but info shows when running the Full version

        So far she is the only one with Win 7 (and 64-bit). I've been trolling the message board and found other comments where some people have issues and others don't -- not helpful. Her video display has not been altered to my knowledge, and I'm not aware of any other apps giving her trouble. I logged on and watched her earlier as she demonstrated what was going on. Truly nothing has changed since I put her on the new machine, but it is definitely and gradually getting worse. She doesn't trust the database at all at this point. No other user is having trouble and they are all on XP. She has two machines, one is XP and has version 9 on it, so I'm going to upgrade it to 10.5 and have her use it for Alpha work until I get this resolved. I'm tempted to put the full version on her machine and see if it works, and I've still not ruled out another uninstall and reinstall, with the registry cleaning in between.

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          #19
          Re: Form goes blank in Runtime but info shows when running the Full version

          I did some searching through her Event Viewer and found numerous crashes associated with WordPerfect X, mostly from today's date. In reviewing the technical details of the events, it led me to this Microsoft KB: http://support.microsoft.com/kb/961894 Before I install this, and possibly push her into insanity if it makes things worse (yes, I created a restore point), do you think this could possibly have any remote connection to her issues with Alpha?

          In the meantime, I looked for any software/hardware updates that Windows Update came up with and found one for ATI, so I'm installing that and any others and will see what happens.
          Last edited by kyosadls; 02-28-2012, 10:58 PM.

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            #20
            Re: Form goes blank in Runtime but info shows when running the Full version

            There was a microsoft update a while back that did have some issues with alpha and alpha took care of it pretty quick as I remember.

            The video display adapter issue that tom brought up is a very distinct possibility. I just today had one. I let windows update update my ati 400 driver = blue screen 2 times. It would restart so I changed from 1280*980 to 1280*1024 and no more problems. I guess my ati can handle 2 monitors? I get confused enough with 1.

            If she is crashing/having difficulty with some other app, then it sounds like a win/hardware/setup issue somewhere.
            Dave Mason
            [email protected]
            Skype is dave.mason46

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              #21
              Re: Form goes blank in Runtime but info shows when running the Full version

              @ Dave: "There was a microsoft update a while back that did have some issues with alpha and alpha took care of it pretty quick as I remember."

              Can you tell me what they did? I have all the patches and updates applied...

              Comment


                #22
                Re: Form goes blank in Runtime but info shows when running the Full version

                Diana,
                They did it with a patch. I think that was version 8 or 9. I was just saying, those ms updates can occassionally bite ya.
                Dave Mason
                [email protected]
                Skype is dave.mason46

                Comment


                  #23
                  Re: Form goes blank in Runtime but info shows when running the Full version

                  I was able to get into the client's office Friday and we tried the default form suggestion by Tom and it seemed to work. I have asked the client to do a few more entries so as to confirm absolutely that this works, but it is looking like there is some type of corruption going on in the form. I have backups of the database going back several months, so I'm going to try to export the layout of this particular form from an older database, and import it into the current database. I have no clue what caused the corruption, but do suspect an ms update. I also had discovered the server had dropped under 40 MB of space on the C: drive and I wonder if that caused a problem as well.

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                    #24
                    Re: Form goes blank in Runtime but info shows when running the Full version

                    Originally posted by kyosadls View Post
                    Allen: Could you please expand on your comment re: stylesheets? It sounds like you've seen this exact problem as well... I used tabs to create the form, I wonder if that has something to do with it.
                    Sorry I didn't get any notices that there were posts here. If this is a stylsheet problem try changing the background of the fields to white instead of what ever they are. Also change the back ground of each page of your tabbed object so that none of them are the same color and make sure that none of the objects are touching the sides of the tabbed object. Win 7 doesn't play well with some stylesheets. But if this is the only form with the problem it may be corruption.

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                      #25
                      Re: Form goes blank in Runtime but info shows when running the Full version

                      Ok, I'm at wit's end. Based on form corruption being the culprit, I went back to a backup copy of the database from last September and opened it on a Windows 7 and XP machine. I still have the same problem, so now I have to think its an across the board Windows update. I do, however, now get an error: error.jpg Any suggestions?

                      Comment


                        #26
                        Re: Form goes blank in Runtime but info shows when running the Full version

                        I think that you should post a stripped down copy of the tables and a hand full of records for us to test on. IE just the tables we need for the form and a few test records this would need to include the table support files and the set if the form is based on a set.
                        Last edited by Allen Klimeck; 03-05-2012, 07:56 PM. Reason: add info

                        Comment


                          #27
                          Re: Form goes blank in Runtime but info shows when running the Full version

                          Diana, can you post the Script please?
                          More silly questions I'm afraid.

                          ..It's not something as simple as COMMIT being reserved word in SQL is it?
                          ..Post 25 suggests that the problem now exists in the XP environment as well. Please confirm.
                          ..Has there been a recent server 2008 update? It's highly likely that the permissions have become screwed up.
                          ..Are you using Active Directory? Recheck permissions under Win7.
                          ..If you use a simple SAVE operation (F9 if you haven't disabled it), do you still get the error?
                          ..40 meg disappearing? Suggest you get a view of the log to see what was in the 40 meg that was deleted. SysAdmin don't always look at the file names they are removing. As Alpha is interpreted as opposed to compiled, you may be missing this function.

                          As Allen says, try and post a DB with an example of the problem on YOUR Win 7 PC. We can try it on ours and help pinpoint the problem.
                          Last edited by Ted Giles; 03-06-2012, 05:10 AM.
                          See our Hybrid Option here;
                          https://hybridapps.example-software.com/


                          Apologies to anyone I haven't managed to upset yet.
                          You are held in a queue and I will get to you soon.

                          Comment


                            #28
                            Re: Form goes blank in Runtime but info shows when running the Full version

                            Hi Ted! Thanks so much for jumping in, much appreciated.

                            "..It's not something as simple as COMMIT being reserved word in SQL is it?" I haven't touched SQL on the server...its whatever came standard with the Server 2008 set up.

                            "..Post 25 suggests that the problem now exists in the XP environment as well. Please confirm." YES

                            "..Has there been a recent server 2008 update? It's highly likely that the permissions have become screwed up." I do regularly patch the server with updates. This seemed to start when her Win7 machine was put into place about 4 months ago and has gotten progressively worse.

                            "..Are you using Active Directory? Recheck permissions under Win7." Yes, and will do...but anything in particular?

                            "..If you use a simple SAVE operation (F9 if you haven't disabled it), do you still get the error?" Yes, we've tried both the F9 and a Save button I created.

                            "..40 meg disappearing? Suggest you get a view of the log to see what was in the 40 meg that was deleted. SysAdmin don't always look at the file names they are removing. As Alpha is interpreted as opposed to compiled, you may be missing this function." What I mean is the server itself had only 40MG of space left on the C: drive because it keeps filling up with enormous Windows Update files. I have to regularly go in and clean it up because the typical formula for allowing space for server operating systems wasn't sufficient. Thank you Microsoft...

                            I will post the script and a stripped down version of the database here shortly. I'm also going to try this on my Windows 7 machine here in my office and see if I can replicate it. If I can't, then the server has to be the suspect.

                            Thank you!

                            Comment


                              #29
                              Re: Form goes blank in Runtime but info shows when running the Full version

                              This is a bit of a (_|_) er!
                              Will await your bag of bones.
                              See our Hybrid Option here;
                              https://hybridapps.example-software.com/


                              Apologies to anyone I haven't managed to upset yet.
                              You are held in a queue and I will get to you soon.

                              Comment


                                #30
                                Re: Form goes blank in Runtime but info shows when running the Full version

                                I have to run to an appointment, but wanted to let you know that I did load the full database on my Win7 laptop here in my office, not connected to any server, and it is doing the same thing. I'll post the db when I get back in a couple hours. This is making me insane.....

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