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Thread: Upload user defined problem when uplading multiple files

  1. #1
    Member
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    Fodor Mihai
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    Default Upload user defined problem when uplading multiple files

    Hello.

    First of all I won't mind if nobody will answer to my thread, it already happened 4 out of 4 times, so I'm used to it. Still this forum is a gold mine for me and I will keep trying to get answers.

    I built a button for UPLOADING FILES and I checked ALLOW MULTIPLE FILE UPLOAD.

    The problem is I can't upload more than 5 or 6 files at one time or can' t upload large files (relatively, I tried a 35 Mb file with no success).

    I even changed the REQUEST BODY from 60 to 480 as suggested by Steve W in another thread.

    I get the following error :


    The connection was reset


    The connection to the server was reset while the page was loading.

    The site could be temporarily unavailable or too busy. Try again in a few
    moments.
    If you are unable to load any pages, check your computer's network
    connection.
    If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.


    Like I said, I can upload not more than 6 files at one time and I need to be able to upload 20 30 at once.

    Thanks for the person or persons who will be able to help.

    Mike.

  2. #2
    Former Alpha Employee JerryBrightbill's Avatar
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    Jerry Brightbill
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    Default Re: Upload user defined problem when uplading multiple files

    The latest pre-release build has significant changes to allow for larger file uploads. See the release notes HERE for more information. Scroll down to the topic under Features for "Application Server - File Upload - Maximum Size".

    You will still be limited by the server computer as very large files may be larger that available memory on the computer (or VPS). If you set the upper limit greater than the capabilities of the server computer, you may get an out of memory error. This upper limit will vary from one computer to another and can only be determined by testing. Internet applications may also have a practical limit as most providers have much slower upload speeds than download speeds and very large files may take a long time to upload.

  3. #3
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    Default Re: Upload user defined problem when uplading multiple files

    First reply.

    It is alive. :)

    Thanks for your response Jerry and your link for App Server info. I can't seem to find "Application Server Settings - Maximum POST body size" though. I only found Request Body which, as Steve W suggested, was changed from 60 to 480, with no luck, again.

    My main problem is not the upload of large files (it still is a problem), but I can't upload more than 5 or 6 files when I push the UPLOAD button.

    Thanks again for replaying.

    Mike.

    P.S. I looked to every (or many) upload problems that were put to discussion on the forum before starting this thread.

  4. #4
    Alpha Software Employee Lenny Forziati's Avatar
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    Default Re: Upload user defined problem when uplading multiple files

    The setting Jerry mentioned is only in the prerelease. An official patch with the changes is not yet available.

    Your multiple files will be uploaded in a single POST, so their sizes are combined. How large are they in total?

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

  5. #5
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    Default Re: Upload user defined problem when uplading multiple files

    Hey Lenny.

    The 11 (eleven) files have a total of 9.3 Mb combined (anyway less than 10 Mb). It is a bunch of bank papers, doc's and pdf's combined ...

    Regards.

    Mike.

  6. #6
    Alpha Software Employee Lenny Forziati's Avatar
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    Default Re: Upload user defined problem when uplading multiple files

    You should also check the server's access and error logs for additional information. If they are logging a 408 status, the upload is timing out and you need to further increase the body timeout value.

    Have you tried the prerelease yet? It has significant improvements to file uploads.

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

  7. #7
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    Fodor Mihai
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    Default Re: Upload user defined problem when uplading multiple files

    Hey mr. Lenny.

    Now I see that you are VP.

    No replays for my other threads and all of a sudden a VP is guiding me ??

    I am honored.

    I will try later your suggestions.

    Thanks very much.

    Mike.
    Last edited by zumik; 04-20-2012 at 02:07 PM.

  8. #8
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    Fodor Mihai
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    Default Re: Upload user defined problem when uplading multiple files

    Hey again.

    I don't know about the prerelease but I have the latest version on A5 on my PC and A5 Server on ZebraHost platform.

    I checked the Enabled Server Logging though and I got this (along with a bunch on errors related to CSS files missing) :

    [Sat Apr 21 10:54:16 2012] [error] [client xx.xx.xx.152] Connection reset by peer
    [Sat Apr 21 10:54:28 2012] [error] [client xx.xx.xx.152] Connection reset by peer

    xx.xx.xx.152 being my IP.

    So maybe my PC/router is doing something wrong ?

    Regards.

    Mike

  9. #9
    Former Alpha Employee JerryBrightbill's Avatar
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    Default Re: Upload user defined problem when uplading multiple files

    The pre-release builds can be found HERE. There are major changes to the file upload process between the last release build and the latest pre-release. Depending on the resources of the computer, uploading up to 100 mb should be no problem at all in the newest pre-release, and some systems may allow up to 500 mb+

    The connection reset by peer is very common with IE and no cause for concern.

  10. #10
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    Default Re: Upload user defined problem when uplading multiple files

    A bunch of thanks to all who helped me with this problem and as many thanks to all the members who also helped in others matters.

    Jerry, I will try what you suggested and I hope it works.

    Thanks again.

    Mike/

  11. #11
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    Fodor Mihai
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    Default Re: Upload user defined problem when uplading multiple files

    Sorry for blaming Alpha.

    It turned out I was lazy and didn't try uploading files using other browser than Firefox. (Thanks Jerry for directions with the IE, it turned out to a solution).
    I tried uploading 40 (forty) files at once yesterday using IE and ... SUCCESS.

    So not an ALPHA issue, but thanks to all.

    Thread closed.

    Mike out

    Update:

    It seems that my settings for Windows Firewall haven't been listening to me when I set it OFF for home networks and ON for PUBLIC. It changed back to ON for both and that was the problem. I set it OFF for home net and ... again ... SUCCESS with FIREFOX also.

    So NOT a FIREFOX issue EITHER.

    Mike out again.
    Last edited by zumik; 04-23-2012 at 03:21 AM.

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