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Credit card info stolen...

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    #31
    Re: Anyone else get this message

    Originally posted by StevenMcLean View Post
    Well thanking Alpha for the notification is Bizarre. They by law have to notify all potential clients within 48 hrs of breach. It seems from others that they knew a couple weeks ago? Humm.....
    There is nothing bizarre about thanking someone for obeying the law especially when so many don't. In regards to when they found out I didn't see anything posted here that would suggest Alpha knew about it weeks ago.

    As an attorney, or someone who works at a law firm, you might be familiar with what happened with Lexis-Nexis in 2005 and again in 2009. On two accounts I never received a notification from them like it said was sent out in the news.

    Stuff happens and given the length of time Alpha has been around accepting CC's without an issue I can easily give them the benefit of the doubt on this when it comes to following the proper protocols for taking CC's online. I'm sure they did when they set it up and I'm sure they did so when a breach was encountered.

    Comment


      #32
      Re: Credit Card Info Stolen

      Originally posted by SMARTII View Post
      Shortly after I ordered a V9 Application, a $98.00 Charge appeared on my card. I notified my bank. They investigated and it was a charge from Cabela's for a Gift card...No Address of the purchaser...
      Coincidence?
      They issued a new card.
      Tom:

      I believe this replay will generate an email to you.

      Please return to this thread as soon as you have time. I am trying to establish a timeline for the compromise of Alpha's outsourced web host. I, too have a Cabela charge on my card.

      Chase claims this started on or about October 25, 2009. I am concerned I may have to go through all my records to track down earlier issues.

      Thanks,

      Craig

      Comment


        #33
        Re: Anyone else get this message

        Well thanking Alpha for the notification is Bizarre. They by law have to notify all potential clients within 48 hrs of breach. It seems from others that they knew a couple weeks ago? Humm.....
        Steve, no idea of USA law or how that applies to customers outside the USA. I just know that many companies have hidden breaches like this feeling it would hit their sales. I don't know the background to it but maybe it has taken two weeks for the breach to be found but at least we know and can take action. It's unfortunate timing for Alpha with V10 having just been released but I'd be interested to know who the service provider is that has been breached.

        Comment


          #34
          Re: Anyone else get this message

          Ross, not there is nothing bizarre about obeying the law. What is though is praise for doing so.
          _______________________________
          Steven McLean
          i3 Home Inspections
          [email protected]

          Comment


            #35
            Re: Anyone else get this message

            Geoff, I am aware many companies do hide these breaches, that however does not make those that follow the law be anything special.

            We are not in the US but Canada.
            _______________________________
            Steven McLean
            i3 Home Inspections
            [email protected]

            Comment


              #36
              Re: Credit Card Info Stolen

              10/13/2009 Purchase PURCHASE CABELAS.COM*110832 10/12 $98.00
              10/21/2009 Deposit REFUND CABELAS.COM*110832 10/16 $98.00


              Originally posted by CraigSchumacker View Post
              Tom:

              I believe this replay will generate an email to you.

              Please return to this thread as soon as you have time. I am trying to establish a timeline for the compromise of Alpha's outsourced web host. I, too have a Cabela charge on my card.

              Chase claims this started on or about October 25, 2009. I am concerned I may have to go through all my records to track down earlier issues.

              Thanks,

              Craig
              First Love

              Comment


                #37
                Re: Credit Card Info Stolen

                Tom:

                Thanks, that ties in with the same time line. I am assuming the culprits are working their way through the table, and working with card info that has not expired.

                I'm going to take it that my problems started on 10/25. Thanks, you saved me a bit of work and research.

                Craig

                Comment


                  #38
                  Re: Anyone else get this message

                  Geoff, I am aware many companies do hide these breaches, that however does not make those that follow the law be anything special.

                  We are not in the US but Canada.
                  Steve I can see you are from Canada but Alpha is based in the USA. I have no idea what the law is in the USA governing this type of situation. As such when I praised them I did not know they were under any legal obligation to notify us. In fact I must admit my ignorance I don't even know what the UK law is for this situation.

                  That being send the praise still stands. It does no harm and reinforces that it is the commercially and morally sensible thing to do in my opinion. That it may also be a legal one all the better.

                  Just my opinion though however bizarre it might be;).

                  Comment


                    #39
                    Re: Anyone else get this message

                    Accepting Credit cards from Canada, you are governed by the laws of Canada. The notification appears to be in excess of 2 weeks after the fact which is far from abiding to the law not to mention warranting praise!
                    _______________________________
                    Steven McLean
                    i3 Home Inspections
                    [email protected]

                    Comment


                      #40
                      Re: Credit Card Info Stolen

                      Mine was on 10-19-09 for $95 at Cabelas.com. I also had a $50 at Golfsmith International.
                      Ted

                      Comment


                        #41
                        Re: Anyone else get this message

                        The notification appears to be in excess of 2 weeks after the fact which is far from abiding to the law not to mention warranting praise!
                        Interesting. Surely the law must be 48 hours from becoming aware of the breach. How do you know Alpha were aware of the breach two weeks ago. Just because the fraudulent acts occurred two weeks does not mean Alpha was aware of the breach at that time. Just speculation on both our parts as we cannot know unless Alpha have told you they were aware of this two weeks ago.

                        Did they? If they did then yes it doesn't look too favourable but I will give them the benefit of doubt until proven otherwise.

                        Comment


                          #42
                          Re: Anyone else get this message

                          Originally posted by StevenMcLean View Post
                          Accepting Credit cards from Canada, you are governed by the laws of Canada. The notification appears to be in excess of 2 weeks after the fact which is far from abiding to the law not to mention warranting praise!
                          I haven't a clue what you are talking about. Nothing posted here makes it 'appear' the notification is in excess of 2 weeks after the fact. What gives you the idea they were not timely with notification?

                          Comment


                            #43
                            Re: Anyone else get this message

                            Originally posted by StevenMcLean View Post
                            Ross, not there is nothing bizarre about obeying the law. What is though is praise for doing so.
                            Maybe that's how you do things in Canada, in the US there is nothing inappropriate or bizarre as you say about saying thanks.

                            Comment


                              #44
                              Re: Anyone else get this message

                              FTC: Information Compromise and the Risk of Identity Theft: Guidance for Your Business

                              http://www.ftc.gov/bcp/edu/pubs/busi...eft/bus59.shtm

                              FTC: Facts for Consumers - Credit, ATM and Debit Cards: What to do if They're Lost or Stolen

                              http://www.ftc.gov/bcp/edu/pubs/cons...dit/cre04.shtm

                              Detection and Punishment

                              In the US, people that commit credit card crime largely go unpunished and repeatedly victimize consumers and businesses.[citation needed] The Secret Service handles crimes involving the U.S. money supply; they have a limit of $150,000 before investigating each crime.[citation needed] Most credit card criminals know this and keep purchases from any one business below $150,000. Credit card fraud can be reported to the Federal Trade Commission (FTC) and to local and regional authorities. It is the standing policy of the FTC not to investigate reports where the value of fraud does not exceed $2,000. Local law enforcement may or may not further investigate a credit card fraud, depending on the amount, type of fraud, and where the fraud originated from.

                              http://en.wikipedia.org/wiki/Credit_card_fraud

                              Comment


                                #45
                                Re: Anyone else get this message

                                Originally posted by RossAllen View Post
                                Maybe that's how you do things in Canada, in the US there is nothing inappropriate or bizarre as you say about saying thanks.
                                I am from Canada and have had my CC breached 3 times. I never received any kind of notice the first 2 times but Alpha came through and did let me know that this current occurance could have been from this breach of their ISP.

                                As such I would like to thank them for letting all of us know. It appears that many have not been compromised and have now had the heads up to get their cards changed.

                                Comment

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