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Credit card info stolen...

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    Credit card info stolen...

    Folks:

    I do not want this to become a big thread or issue, but felt a head's up was in order.

    This morning, I received an email from Vonage that my Chase credit card payment had been rejected for my phone line monthly charge.

    Chase had seen suspicious activity, and turned off the card, already.

    I called Chase, and determined the invalid charges. Attempts totalled $10,400.

    This afternoon, Alpha Software sent out an email pointing out that the companiy storing the account information for Alpha's Online Store was compromised.

    It may be just coincidence, but please consider calling your bank if you had credit card info in the Alpha store.

    Better safe then sorry... And thank you Alpha Software for your continued loyalty to your customer.

    Craig

    #2
    Credit card info stolen...

    Dear Customer,

    We have been informed that there has been a security breach at the Internet Service Provider where our web site is hosted. This may have resulted in your credit card information being compromised. While it is entirely possible that your credit card information has not been stolen, in the interests of caution, we recommend that you contact your credit card provider to discuss what steps, if any, they recommend.

    Going forward, we no longer store credit card information on our side. This will eliminate any risk associated with placing credit card orders on our site.

    We thank you for your support and look forward to helping you build your businesses and organizations with Alpha Five Version 10.

    Sincerely,

    Alpha Software
    I did check my CC and there was a small charge made with it that I did not make, so I now have reported the card stolen. I just thought others should know.

    I am not trying to start a panic or a blame game. Just thought you should know.:(

    Mark

    Comment


      #3
      Re: Credit card info stolen...

      Saw the mail and blocked my cc immediately.
      Marcel

      I hear and I forget. I see and I remember. I do and I understand.
      ---- Confusius ----

      Comment


        #4
        Re: Credit card info stolen...

        I'm kind of glad that the card stored in my Alpha account is no longer valid (because I screwed up the verified by visa while trying to order some books on my phone!)

        Comment


          #5
          Re: Credit card info stolen...

          The contractor that bought my alpha v10 lics. told me that the first deposit he made didn't work (i didn't believed him, shame on me) He might had his number stolen I already forwarded the email to him. :(
          Cheers
          Mauricio

          Comment


            #6
            Re: Credit card info stolen...

            Since Alpha doesn't deny it, then it's probably not a hoax.

            Would be nice to know when it happened.

            Comment


              #7
              Re: Credit card info stolen...

              For a reference, My contractor said he made the deposit 2 weeks ago
              Cheers
              Mauricio

              Comment


                #8
                Re: Anyone else get this message

                Wouldnt it have been nice if alphasoftware would have told you the last 4 digits of the card number that they have on file... that way you dont have to guess which card you used.

                Comment


                  #9
                  Re: Anyone else get this message

                  Originally posted by Scott_S View Post
                  Wouldnt it have been nice if alphasoftware would have told you the last 4 digits of the card number that they have on file... that way you dont have to guess which card you used.
                  Yes Scott that probably would have been nice, but for me I only use 1 card for internet purchases. It has the lowest credit amount, just incase.....

                  Comment


                    #10
                    Re: Anyone else get this message

                    I also NEED an option to change my password.(unless I missed it)

                    It seems reasonable that other data may have leaked including password, customer, billing & order history.

                    Comment


                      #11
                      Re: Anyone else get this message

                      Originally posted by James S View Post
                      I also NEED an option to change my password.(unless I missed it)
                      It seems reasonable that other data may have leaked including password, customer, billing & order history.
                      Well apparently I don't have a online account at alpha as I asked for my login info to be sent to me and it comes back blank. So either I ordered over the phone or worse yet my account was hijacked.
                      If I ordered by phone I wonder if they still have to have some record of it, last time I upgraded was 05/2007.

                      Comment


                        #12
                        Re: Anyone else get this message

                        I got that message today also. I called my credit card (AmEx) and they said that there had been no other activity on my card (i.e., suspicious transactions) since the date of my a5 v10 purchase (10/31).
                        Not a good feeling. I am going to have my card replaced.

                        Comment


                          #13
                          Re: Anyone else get this message

                          I cancelled my CC and confirmed that Alpha has indeed removed the CC information from my account. The History also does not show CC information. It shows license numbers which I would only worry about if the hacker was an Alpha Developer.
                          Steve Wood
                          See my profile on IADN

                          Comment


                            #14
                            Re: Anyone else get this message

                            only worry about if the hacker was an Alpha Developer
                            Now that's a nasty thought!
                            Mike
                            __________________________________________
                            It is only when we forget all our learning that we begin to know.
                            It's not what you look at that matters, it's what you see.
                            Henry David Thoreau
                            __________________________________________



                            Comment


                              #15
                              Re: Anyone else get this message

                              The card I purchased A5 with was used to buy a boatload of domain names with hosting at numerous hosting companies. They used an address in Vietnam that one of the companies recognized right away when I called, they said this guy does it all the time and has been doing it for a long time (you would think they would set something up to catch accounts using that particular address). I assume it was done for spamming because he was purchasing hosting with the domain names. Only one company I called would give me the name of a domain purchased on the card, that domain name is not showing up as being registered.

                              I appreciate the fact that Alpha notified us as soon as they found out about the issue. We caught it in a few days and a reversal on it was no big deal but its nice to know where the leak was.

                              Comment

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