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AA Server Licence Nightmare

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    #1

    AA Server Licence Nightmare

    I have reported this to Alpha and they went home without resolving it, leaving me and the client stranded, I hope one of you guys have a solution.
    The server saying it's Expired we have 5 licences available to us and none of them will hold, every 15 minutes it goes to demo version in the browser and states it's unlicensed. This has just happened out of nowhere.
    Its says it's active until next year, 15 minutes later - it's expired.
    Thanks Peter.

    Update It is fortunate we use Zebrahost for our servers else we would have been stranded, they resolved the issue with their 24/7 support.

    Here is the outcome:

    Assuming the instances were setup using our standard protocol instance 1 would be .50 instance 2 would be .51 I have bound them in this way.

    I have only seen this with one other client but for some reason when Alpha updated last time to the version with the new sessions tab it corrupted the .xml config files which establish the 2 instances. This is why none of your bindings were showing and why your license would not activate properly.

    I have recreated the .xml config files, bound the instances as mentioned above, and left the webroot on c:\a5webroot, and everything seems to be working at this point. If you had any changes to the various Alpha settings please log back on and reset them.

    I had not previously reported this problem to Alpha because it seemed like such a fluke thing to have happen but Len please let me know if you need any information about it? Out of all the clients we have running multiple instances this has only happened to two at this point.
    Spoke to soon down again.. Zebrahost are back on it.

    16 hours now -
    Last edited by peteconway; 06-04-2014, 09:33 AM.
    Insanity: doing the same thing over and over again and expecting different results.
    Albert Einstein, (attributed)
    US (German-born) physicist (1879 - 1955)
    Tags: None
    #2
    Re: AA Server Licence Nightmare

    Pete,

    I had the same issue yesterday, and the issue was the server clock. It had strayed more than the 5 minute limit from "true" internet time. Telltale is to look at the web application server configuration. It will say that the license is not activated.

    So, reset the clock, activate the license. restart the web server and back in business.

    Remember some of us had to get a "hotfix" for the app server to work when they started the new procedure? I think the hotfix must have expired yesterday.
    Pat Bremkamp
    MindKicks Consulting

    Comment

      #3
      Re: AA Server Licence Nightmare

      We are working directly with Zebra and other affected customers on this issue to resolve it as quickly as possible.

      Pat, the hotfix you are referring to was a minor UI update, has no expiration, and was fully incorporated into the regular releases. In your case at least, your clock has probably been slowly drifting and just yesterday had finally drifted by enough to cause your problem. I do not know yet if this is the problem with Peter's server or not.

      Lenny Forziati
      Vice President, Internet Products and Technical Services
      Alpha Software Corporation

      Comment

        #4
        Re: AA Server Licence Nightmare

        Thanks Lenny - man I'm exhausted from this. Thanks Pat.
        Insanity: doing the same thing over and over again and expecting different results.
        Albert Einstein, (attributed)
        US (German-born) physicist (1879 - 1955)

        Comment

          #5
          Re: AA Server Licence Nightmare

          Peter's server is now online. He was using an invalid license number so it could not run in a licensed mode. When not licensed, the server runs in a demo mode for a short while, then stops serving requests which is the designed behavior.

          Lenny Forziati
          Vice President, Internet Products and Technical Services
          Alpha Software Corporation

          Comment

            #6
            Re: AA Server Licence Nightmare

            As you can see Lenny sorted this.

            What happened, we delivered the correct Licence to ZebraHost for installation, the number was incorrectly installed at that time when set up by ZebraHost, the instances running needed the correct number - but keep in-mind this server ran since April 18th with the incorrect number, it wan't until the "D" Day arrived -the Server become unlicensed.

            The lesson here is always check the Serial Number - and always have access to the instances on your desktop when the server is configured. When we did check for validation last week we got this message.
            What_the_hell_is_going_on.png
            Insanity: doing the same thing over and over again and expecting different results.
            Albert Einstein, (attributed)
            US (German-born) physicist (1879 - 1955)

            Comment

              #7
              Re: AA Server Licence Nightmare

              Originally posted by peteconway View Post
              When we did check for validation last week we got this message.
              [ATTACH=CONFIG]38275[/ATTACH]
              Peter, that error was fixed quite some time ago. Make sure you have the current patch installed.

              Lenny Forziati
              Vice President, Internet Products and Technical Services
              Alpha Software Corporation

              Comment

                #8
                Re: AA Server Licence Nightmare

                Will do thanks.
                Insanity: doing the same thing over and over again and expecting different results.
                Albert Einstein, (attributed)
                US (German-born) physicist (1879 - 1955)

                Comment

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