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Email requires "STARTTLS"

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    #1

    Email requires "STARTTLS"

    I was happily using gmail to send alerts from my various webpages - until gmail decided it needed the second verification etc. So I thought I'd try using my GoDaddy O365 Outlook account. When setting up the new profile in the Alpha email settings and running the test, I get the following error message:

    ---
    Connect to Outgoing (SMTP) Server succeeded.
    ---
    Login to Outgoing (SMTP) Server succeeded.
    ---
    Test e-mail send failed:
    451 5.7.3 STARTTLS is required to send mail [LO4P265CA0158.GBRP265.PROD.OUTLOOK.COM]
    ​
    Can you please advise me how to deal with the STARTTLS request? I didn't see it as an option in the Alpha email settings
    Tags: None
    #2
    Larry, if you're storing email settings in Alpha you can update the registry to use STARTTLS...

    Set
    Code:
    Computer\HKEY_CURRENT_USER\SOFTWARE\Alpha Software\Alpha Anywhere 12.0\init\email\profiles\profile1\SMTPSecureConnectionType
    as required. This will show in the Aplha email settings as white space.

    Comment

      #3
      Thank you for the advice and information. Please bear with me as I am no expert... I have checked my directory and that code is already there. Under the 'Data' heading it says "No" - not sure if that is relevant. But assuming that the code is OK in my registry, what do you mean by "white space", i.e. where should I be looking? I am trying to set up the email in View/Settings/Email.

      Having said all of that, I've just noticed the comment in the dialogue box which says "Using gmail", so I will try those Port settings and see how I get on.

      I shall report back, but thank you in the meantime

      Comment

        #4
        Regretfully I still can't get on with the gmail, so I'm back to using Outlook. As I mentioned above, can you please point me in the direction of the "white space"

        Comment

          #5
          Larry, in my (oldish) version of AA view->settings->email takes me to a tabbed form. You need to select the desired profile (usually 'default') then the sending tab. This will contain 'no', 'SSL' or 'TLS' - there's no option to choose 'STARTTLS'.

          Run regedit.exe and naivigate to the path in post Forum and set 'SMTPSecureConnectionType' to 'STARTTLS' close regedit and return to AA.

          If you close/reopen email settings the value should now be blanked as in the attachment. and STARTTLS will be used.
          Attached Files

          Comment

            #6
            You may also want to consider sending with the email_send_noprofile() function. Documentation is here.
            -Steve
            sigpic

            Comment

              #7
              Tacking on to this thread because I've run into the same problem: My Office365 SMTP server requires me to use STARTLS and that is not one of the options in the dropdown in the email section of Properties. I've looked at Post Forum and fired up Regedit but can't find the indicated path (there is no "init...." branch under "Alpha Anywhere 12.0"). I'm using 8417 under Windows 10. I realize I could code this all manually but "STARTTLS" isn't in the dropdown in the Action Javascript "Email a report...." dialog either and it would help to be able to use it.

              Which version does this registry path apply to and any idea where it might exist in 8417?

              I would appreciate any ideas.

              Comment

                #8
                "TLS" is the setting value to use when you want to enable STARTTLS. Many Office 365 accounts have additional security applied though that further prevents the use of email from within Alpha Anywhere so you may still be unable to use it.

                Lenny Forziati
                Vice President, Internet Products and Technical Services
                Alpha Software Corporation

                Comment

                  #9
                  Thank you, Lenny, so I just want to double-check: You're saying that it's possible, unless I can get the O365 security setting tuned down, that I may be unable to use that SMTP server to send email from AA (even with something like EMAIL_SMTP_SEND())? I would have to resort to a different language (e.g. C#.NET) altogether?

                  Comment

                    #10
                    For what it's worth, I am currently using office365 with email_smtp_send.
                    I believe I was grandfathered in , but I would certainly turn to microsoft (they're usually more than friendly to talk with),
                    about the settings required to send email programatically or even from your favorite MFP.
                    Gregg
                    https://paiza.io is a great site to test and share sql code

                    Comment

                      #11
                      Originally posted by nlk10010 View Post

                      I would appreciate any ideas.

                      An easy way to send emails is to use Power Automate. So you send email to your Microsoft365 outlook account and then you use code in subject line to trigger events using Office365 Outlook connector and so in your case your code will activate flow to send email from your account.

                      Comment

                        #12
                        Thanks for the two additional posts, madtowng and kkfin. I tried just selecting "TLS" and it worked. Prior to this I didn't choose any of the three security options in the dropdown and just typed in "STARTTLS". So apparently that never really worked as intended; regardless, right now I can send with plain TLS. My concern is that the app is for a client and it may not work for them, although I can always tell them to contact Microsoft or their app manager.

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