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URGENT: Alpha Anywhere Installer - failing?

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    #1

    URGENT: Alpha Anywhere Installer - failing?

    I'm trying to update a client to the 8722 version of the Application Server. I did run in 'administrator mode' in case someone thinks that might be the issue.

    The Alpha Anywhere Installer is 'failing' with the following debug.log entries:

    Code:
    [1130/123824.773:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is disabled, ANGLE is
[1130/124706.831:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is disabled, ANGLE is
[1130/130129.667:ERROR:network_service_instance_impl.cc(470)] Network service crashed, restarting service.
[1130/130129.670:ERROR:gpu_process_host.cc(973)] GPU process exited unexpectedly: exit_code=-1
[1130/130129.670:WARNING:gpu_process_host.cc(1273)] The GPU process has crashed 1 time(s)
    I tried downloading the offline install package locally for the same developer for my computer and running install and received errors:

    Code:
    [1130/125532.250:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is disabled, ANGLE is
[1130/125657.926:ERROR:cache_util_win.cc(20)] Unable to move the cache: Access is denied. (0x5)
[1130/125657.927:ERROR:cache_util.cc(145)] Unable to move cache folder C:\ProgramData\Alpha Software\Alpha Anywhere Installer\CefSharp\Cache\GPUCache to C:\ProgramData\Alpha Software\Alpha Anywhere Installer\CefSharp\Cache\old_GPUCache_000
[1130/125657.927:ERROR:disk_cache.cc(196)] Unable to create cache
[1130/125657.927:ERROR:shader_disk_cache.cc(613)] Shader Cache Creation failed: -2
[1130/125659.746:WARNING:value_store_frontend.cc(47)] Reading mhjfbmdgcfjbbpaeojofohoefgiehjai.alarms from  failed: IO error: .../LOCK: File currently in use. (ChromeMethodBFE: 15::LockFile::2)
[1130/125754.440:ERROR:cache_util_win.cc(20)] Unable to move the cache: Access is denied. (0x5)
[1130/125754.441:ERROR:cache_util.cc(145)] Unable to move cache folder C:\ProgramData\Alpha Software\Alpha Anywhere Installer\CefSharp\Cache\GPUCache to C:\ProgramData\Alpha Software\Alpha Anywhere Installer\CefSharp\Cache\old_GPUCache_000
[1130/125754.442:ERROR:disk_cache.cc(196)] Unable to create cache
[1130/125754.442:ERROR:shader_disk_cache.cc(613)] Shader Cache Creation failed: -2
[1130/125756.253:WARNING:value_store_frontend.cc(47)] Reading mhjfbmdgcfjbbpaeojofohoefgiehjai.alarms from  failed: IO error: .../LOCK: File currently in use. (ChromeMethodBFE: 15::LockFile::2)
[1130/125900.094:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is disabled, ANGLE is
[1130/125956.494:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is disabled, ANGLE is​

    Is anyone else having issues with the installer?

    I have submitted a support ticket, but do not really want to wait 24 hours for a response.
    Earl Allin
    REAInc.net

    We can help you with mentoring and custom programming services in Alpha, .NET, React, PHP, ColdFusion, and more..
    Tags: None
    #2
    Put "installer" in the search box to see suggestions.
    See our Hybrid Option here;
    https://hybridapps.example-software.com/

    Giving advice is dangerous.
    Giving "Good Advice" can be fatal.

    Comment

      #3
      Try using the installer from this link:

      https://download.alphasoftware.com/I...haAnywhere.exe

      I recently had a similar issue but resolved it by using this link.

      Comment

        #4
        Didn't help.

        trying with the new version, we can see it's stopping at the .NET 4.8 install. I tried to install this manually, but there was an error..

        So - will post any progress after a reboot during off hours and another attempt...
        Earl Allin
        REAInc.net

        We can help you with mentoring and custom programming services in Alpha, .NET, React, PHP, ColdFusion, and more..

        Comment

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