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Patches causing the physical server to 'crash'

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    #1

    Patches causing the physical server to 'crash'

    Has anyone else had an issue with updating the a5 server software causing the physical server to stop responding? This is the second patch (12.4.0 build 3577, 4658) and the prior pre-release. that I have applied remotely that has crashed my server. I am wondering if anyone else is having this problem to determine if there is something wrong at my end.
    Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/
    Tags: None
    #2
    Re: Patches causing the physical server to 'crash'

    I've done three servers on the original official release Frank, no problems. These three happened to all be at Zebrahost if case that matters to your troubleshooting.
    -Steve
    sigpic

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      #3
      Re: Patches causing the physical server to 'crash'

      Thanks for the reply Steve. I will have to look at my machine more closely.
      Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/

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        #4
        Re: Patches causing the physical server to 'crash'

        Hi Frank, I have a couple of servers running 3550_4650 which is the last official patch without any issues.

        Kind regards

        Glen
        Glen Schild



        My Blog

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          #5
          Re: Patches causing the physical server to 'crash'

          Hi Glenn, Thanks for the reply. The latest official patch worked OK. It is just the pre-releases. If I apply them locally from the terminal the patches go OK. It is only from the RDC that the lockup occurs. This is the first time I have had this issue and I can't imagine what is happening. If I get time i will try to slog through the logs to see if that yields any clues.
          Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/

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            #6
            Re: Patches causing the physical server to 'crash'

            Hi Frank,

            When I ran the patch on two servers, I noticed that it did not run the DOS script (appears to be for the node.js install) if I simply "opened" the patch. When I right clicked on the .exe and selected Run As Administrator it ran fine. You might try the Run as Administrator option and see if that helps.

            Jay

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              #7
              Re: Patches causing the physical server to 'crash'

              As a follow up, we use join.me to do web support for customers for an old desktop product we have. Often, when I am installing software on their computer, it will look like it's not responding when it's actually prompting the other user for permission to continue, but I can't see that dialog box on my screen. Since you say that it only happens on RDC, I would suspect that is what's going on in your case as well. The server is waiting for administrative approval which you can't see.

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                #8
                Re: Patches causing the physical server to 'crash'

                Thanks I will look for that. I did try alt + tab to see if there was anything blocking. I am the administrator on that machine. I am not sure if there is an advantage to run as administrator when I am the administrator. I will give it a try next time.
                Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/

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                  #9
                  Re: Patches causing the physical server to 'crash'

                  I log into our AA servers using the admin account as well (via RDP) but using the Run as Administrator elevates the process to a higher level.

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