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new version 11 concurrent license issue

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    new version 11 concurrent license issue

    In previous 9 and 10 versions I had unlimited server license. But for 11 I only purchased 3 user license.
    It appears that the first 3 devices can get on but nothing else. I logged out from one of the 3 devices and tried a 4th device to log in but get and error 503 stating that I do not have enough licenses.
    IF if go back to device 3 , it lets me back in. It appears that this has something to do with IP addresses or MAC of devices tying up licenses. If so, this is not good.

    I am really sick of ALPHA putting out updates with TOO MANY bugs - WE who have paid thousands supporting ALPHA by buying updates, training and ad ons deserve better support treatment.
    I am to the point of abandoning ALPHA and launching a major Social Media campaign against using the software tools. Truly unfair that no one from support or home office wants to address our issues- And I know they read these forums.

    #2
    Re: new version 11 concurrent license issue

    If you already have V9 and V10 then I think something went wrong in the order proces because there is still a unlimited server version available.
    Unless you where sure you wanted to order the server license for 3 users, in that case it is a new product that bought and not a update version for V11.
    The limit option is not a bug but a license limitation for concurrent users for the Webstarter Edtion. Best thing todo is contact sales and correct it or mail [email protected]

    Comment


      #3
      Re: new version 11 concurrent license issue

      I dont know that Alpha has a "3 user license" for the web application server. Can you point us to a page that shows where you can purchase such an item.

      Regarding the Social Media campaign -- those are great because, social media being an open environment, for every negative post you get a dozen posters saying how wonderful Alpha is and the net result is a positive for Alpha marketing.
      Steve Wood
      See my profile on IADN

      Comment


        #4
        Re: new version 11 concurrent license issue

        There is a "3 user license" for the alpha web server. There was a post a couple of weeks ago where someone linked the email info. I never got that email so its possible it only went out to a select group of people. I also think there is a new developer version where it only allows web side development (desktop is disabled).

        Regarding the unresponsiveness of Alpha5, I am curious if you submitted a bug report regarding the issue. Alpha5 does read these forums but only as time permits and while they will sometimes respond to a bug report posted on the forums it is few and far between. The official method to report a bug is to use the built in bug reporting function in Alpha5. If you submit a well documented report with detailed information on how to reproduce the issue and they still do not respond then I would argue you have a case to complain about. It has always been my experience that when reported using the correct channels and done in a fashion that will help them reproduce the issue, Alpha5 has been able to find, fix, and issue an update within the next week if not sooner.
        Andrew

        Comment


          #5
          Re: new version 11 concurrent license issue

          was forced to buy the unlimited server license-
          Steve, thanks for your thought, I am just trying to get attention for a resolution- would be nice to stay with Alpha.

          Comment


            #6
            Re: new version 11 concurrent license issue

            So you proposed the major social media onslaught only to draw attention to your particular case?
            Steve Wood
            See my profile on IADN

            Comment


              #7
              Re: new version 11 concurrent license issue

              This is not a bug. The license is licensed based on web sessions, not logged in users. This should be very clear in the marketing material. Since a web session does not end just by logging out, this means that device #4 cannot use your application until one of the first 3 web sessions expires. The expiration lifetime is configurable by you as the server administrator.

              Lenny Forziati
              Vice President, Internet Products and Technical Services
              Alpha Software Corporation

              Comment


                #8
                Re: new version 11 concurrent license issue

                You can also add Session.Abandon() to your logout logic to terminate the session on a currently connected device. This will clear out the session and free up what is counted for the license. At that point, your device will be "disconnected".

                The very next request from a device without an established session will then be allowed and have a session created for it. This means that if your logout does the Session.Abandon() and then redirects to somewhere else on your server or in any way generates any new requests back to your server, the session will be immediately re-established and still prevent the 4th device from being able to use the server.

                Lenny Forziati
                Vice President, Internet Products and Technical Services
                Alpha Software Corporation

                Comment


                  #9
                  Re: new version 11 concurrent license issue

                  Ok - I am REALLY confused by this post. You bought a 3 user license - and you are going ballistic because you can only use 3 users at a time?

                  I can only say I have pity for your clients if this is the way you react to things functioning as designed.

                  Comment


                    #10
                    Re: new version 11 concurrent license issue

                    Originally posted by billamidon View Post
                    Ok - I am REALLY confused by this post.
                    I am not. Obviously it is hard even for just one person to use this software version of Alpha. As I think how I use Alpha and how I test with different browsers I would run out of sessions under one minute. Restriction of simultaneous users should be bind for example to separate ip- addresses or something like that.

                    Tip for Alpha. April First is coming... Just install then this 3 session version to Selwyns development machine.( I am sure he needs a one week holiday to recover).

                    Comment


                      #11
                      Re: new version 11 concurrent license issue

                      no that is not what I represent... thanks Steve. my point is Alpha should monitor social media and this forum to reach out and help solve issues with their application for its paying customers. I obviously support and like Alpha because I am one customer that always buys the upgrades and training material. More focus on support customer versus trying to offer services to build apps for the customer to make more revenue.
                      Let us be developers but build a stronger network to support us with the issues.

                      Comment


                        #12
                        Re: new version 11 concurrent license issue

                        Here is a portion of the ad for those who may not have seen it. It has been sent in any number of emails now...


                        Throttled WAS Ad.gif
                        Peter
                        AlphaBase Solutions, LLC

                        [email protected]
                        https://www.alphabasesolutions.com


                        Comment


                          #13
                          Re: new version 11 concurrent license issue

                          Originally posted by villmx View Post
                          no that is not what I represent... thanks Steve. my point is Alpha should monitor social media and this forum to reach out and help solve issues with their application for its paying customers. I obviously support and like Alpha because I am one customer that always buys the upgrades and training material. More focus on support customer versus trying to offer services to build apps for the customer to make more revenue.
                          Let us be developers but build a stronger network to support us with the issues.
                          Villmx,

                          How much consulting work Alpha as a company does has nothing to do with how much consulting work you can have. If you participate, working through your issues, on this forum you will get help. I have personally asked some lame question on this forum and sometimes I have received an answer and sometime I was allowed to rethink and work through it on my own. But I never have resorted to trashing Alpha, or the other list members. I have received quite a bit of help on my journey to mastering Alpha (still a long way to go) from both Alpha, including Selwyn and Richard. That is like being a Microsoft Access / .Net developer and Bill Gates personally helping you. In addition to help from the top is the other staff at Alpha, and the many incredible developers that lurk the hallways at this forum.

                          One more thought.

                          The only limitation that your business has is you! You will get exactly the clients that you are ready to receive. There is no limit to what you can do. But rest assured, because I am guilty here, I have attracted my fair share of "lame butt" clients, who had no budget, and no vision. But guess what, that statement also described my company at the time I was working with those clients.

                          Michael Carroll

                          PS - Today I ran five miles in the rain, in the cold, barefoot, in the mud, past two beaver dams, past a flock of quail, and mallard ducks, stood in ice cold crystal clear water, and yes I still think that the A5 v11 programming platform is the best web development product out there. IMHO

                          Comment


                            #14
                            Re: new version 11 concurrent license issue

                            Originally posted by aschone View Post
                            There is a "3 user license" for the alpha web server. There was a post a couple of weeks ago where someone linked the email info. I never got that email so its possible it only went out to a select group of people. I also think there is a new developer version where it only allows web side development (desktop is disabled).
                            I bought the 3 user starter kit. I liked the idea, I think it's smart. I have potential clients who could use the 3 user version and others who could use the 5 user version.

                            Comment


                              #15
                              Re: new version 11 concurrent license issue

                              Originally posted by kkfin View Post
                              I am not. Obviously it is hard even for just one person to use this software version of Alpha. As I think how I use Alpha and how I test with different browsers I would run out of sessions under one minute. Restriction of simultaneous users should be bind for example to separate ip- addresses or something like that.

                              Tip for Alpha. April First is coming... Just install then this 3 session version to Selwyns development machine.( I am sure he needs a one week holiday to recover).
                              Ken, there is no need to use a license for testing. Without a license, the server responds only to localhost requests, and does not limit the number of sessions. You can then test with any and all browsers you're interested in without any further restriction.

                              Lenny Forziati
                              Vice President, Internet Products and Technical Services
                              Alpha Software Corporation

                              Comment

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