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Can't get alpha E-mail to work

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    Can't get alpha E-mail to work

    I set up the E-mail account identically to what I have in
    outlook. Outlook works perfectly. ie test
    Alpha keeps telling me it can�t connect
    what gives?
    sometimes I get an incorrect authorization error.
    The authorization is identical to what I have always used to access the account both in outlook and on squirrel mail by the provider.
    or I will get just can not connect.
    What more do you have to do?
    the only difference I see is that alpha doesn�t say
    POP3 it just says POP.
    I called the provider and they told me what I had already done in outlook and Alpha. Is there a fix for this?

    on my form I use a button to send the email field to alpha and this works. the Email jumps up with the e-mail address in ready to send.
    I have tried this on two computers.

    Any insight is greatly appreciated!

    #2
    Re: Can't get alpha E-mail to work

    Check you are not be being blocked by AV. I know that MacAfee will identify Alpha as potential mass mail worm unless you list it in its exceptions.
    -----------------------------------------------
    Regards
    Mark Pearson
    [email protected]
    Youtube channel
    Website

    Comment


      #3
      Re: Can't get alpha E-mail to work

      Mark thanks for your response
      I tried turning off my AV trend Micro but I still get the
      no connect authorization error. I keep inputting the same info
      I have in the settings for Outlook they must be doing something that Alpha can�t do as far as being allowed to connect.hmmm.
      Thanks anyway.

      Comment


        #4
        Re: Can't get alpha E-mail to work

        Can you:

        1. Print screen and attach the error
        2. Bring up your email setting and print screen this as well. the password will be *** so there should be no compromise.
        3. Do the same with your outlook settings
        -----------------------------------------------
        Regards
        Mark Pearson
        [email protected]
        Youtube channel
        Website

        Comment


          #5
          Re: Can't get alpha E-mail to work

          Mark
          Thanks I finally got it to work BINGO!
          In outlook I used what was on the first settings screen
          which was pop. and smpt. and Logon information is the
          normal login user that I will write each time I want
          to access the e-mail account and the password. this is what I put into the settings in Alpha.
          However at the bottom of this dialog in outlook there is a button for "more settings"
          and there I found under "outgoing server" the login was my email address and then my password.
          thus in the settings in alpha under sending I needed to put my
          e-mail address for user instead of just my logon name and then the password. This is what made the difference.
          anyway it works perfectly now.
          I was confused to put under user the name I normally use to access the e-mail vs the email account for user when I send the e-mail.
          Your response helped me focus thank a lot.

          Comment

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