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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
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Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Blank Reports

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    Blank Reports

    I have a Win 2003 server with 6 users using Runtime Plus V10 build 2659 build 3515 and some reports are printing blank. When printing using Developer version all those reports print fine. Has anyone experienced this same problem? If so, how did you fix. Thanks Kerry

    #2
    Re: Blank Reports

    Hello Kerry,

    We have about 15 users, using runtime, and the data files are also on Windows 2003 Server.

    You said some reports. Most of our desktops only have 1 GB of memory.
    From time to time I will have users reboot their machines, as the machines seem to run out or resources. After a reboot, this problem goes away at this end.

    Regards,

    Ed

    Comment


      #3
      Re: Blank Reports

      I had my client shutdown and that report still does not print. It will print fine long as we use the developers program. Anymore suggestions would be appreciated. Thanks

      Comment


        #4
        Re: Blank Reports

        Are all of your runtime machines on the same patch number?

        If the machines are using shadows are they all updated?

        Ed

        Comment


          #5
          Re: Blank Reports

          All on the same build number. It appears that v10 has some security permission issues that must be resolved for each user.

          If I use the same runtime on the server all reports print fine. It is just when a user tries to print that report that a blank page is printed instead of the correct report data. This problem started with v10 all worked fine in earlier versions. I might have to put version 8 back on if Alpha cannot help me fix this issue.

          Comment


            #6
            Re: Blank Reports

            Do all other reports print OK? It is just this one report?

            If so, With the developement copy, open up the report that has the problem and make sure the correct printer is selected, then save the report in V10. Compact the DB, and see what happens.

            Are all the machines on the same operating system?

            In printers and faxes in windows, is the printer driver named the same in each machine, if this report prints from a different printer than the rest of the reports?

            Ed
            Last edited by Ed Barley; 10-25-2010, 05:23 PM.

            Comment


              #7
              Re: Blank Reports

              Problem fixed; Was a path variable issue within the shadow databases.

              Comment


                #8
                Re: Blank Reports

                Excellent, Thanks for letting the board know what it actually was.

                Have a good one.

                Ed

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