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Bonus TIPS for Successful Posting

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MAPI Error on Windows 7 x64/x86 Outlook 2013

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  • MAPI Error on Windows 7 x64/x86 Outlook 2013


    We are experiencing a MAPI_E_ATTACHMENT_OPEN_FAILURE on on Windows 7 x64/x86 using Outlook 2013. We've installed the Amnyumi Printer Drivers/Alpha Five Printer Drivers which resolved issues attaching a document/pdf to the default local mail client (Outlook 2010). This error seems to occur on users with Outlook 2013 installed.

    The conversion works without a problem but as soon as it calls the default mail client (Outlook 2013), the print queue has an "error printing document" and crashes both the email client and program utilizing AlphaFive.

    Let me know if you need any more details on the specific program.

    We are using AlphaFive V10.

    It may also be possible that AlphaFive does not support every flavor of email clients, yet.



  • #2
    Re: MAPI Error on Windows 7 x64/x86 Outlook 2013

    If this is the mapi error I think you mean
    If outlook is already open, you get a Mapi error. If Outlook is closed it goes to the email.
    Dave Mason
    Skype is dave.mason46


    • #3
      Re: MAPI Error on Windows 7 x64/x86 Outlook 2013

      Originally posted by DaveM View Post
      If this is the mapi error I think you mean
      If outlook is already open, you get a Mapi error. If Outlook is closed it goes to the email.
      Hey Dave,

      I receive the same error message whether the client session is running or not.




      • #4
        Re: MAPI Error on Windows 7 x64/x86 Outlook 2013

        Originally posted by jtolsma View Post
        Hey Dave,

        I receive the same error message whether the client session is running or not.


        I have resolved the issue. Adding alpha5.exe as an exception (or the whole runtime directory) in Windows Firewall resolved the Outlook 2013 MAPI issue. It seems to be a hit or miss on each machine. Oddly enough, as soon as I add the exception on a computer running Outlook 2010, the same MAPI error occurs.

        This is not a permanent solution, rather a workaround for some machines.


        • #5
          Re: MAPI Error on Windows 7 x64/x86 Outlook 2013

          This thread was a wonderful find. I have had the MAPI error forever. The firewall setting fixed it.