No email from Alpha

[Gene FitzPatrick]

I have been sending emails from Alpha for decades. Unlike yesterday and before, I can not send any today. I can send and receive from within my email provider page but not from within Alpha. My email settings that are shown in the email setup screen are the same. I know there are more settings than those shown in that screen. Any suggestions of where to look for the problem would be appreciated. Thanks.

[Ted Giles]

You don't say whether you are using the Alpha email client, or your alternative email client, like Thunderbird or Gmail.
If it's Gmail, you will have problems as discussed in the Web and Browser section.

[Ted Giles]

I've just tested the Alpha Client to send mail, and it's working fine.
Also tested Thunderbird from within Alpha and that works as well.

Check that you are using SSL in Settings/Email connect and send/receive in the Send/Receive tabs
Check in Advanced tab on Settings/Email you are using SMTP port 406 and POP port 995

May be something outside of Alpha which is causing problems.

[Gene FitzPatrick]

Thanks Ted. I will switch my SMTP from 465 to 406 and try again. I am using the Alpha email client. I suspect that one of the settings that are used that are not shown in the email settings menu are not correct.

The settings I am referring to can be seen with the following:

Dim shared pEmail as P


email_profile_load("Default", pEmail)

What I see from this on a new install is that they are all blank. I find that curious as I would expect them to be populated on installing runtime on a users machine. Guess not.

Can you, or anyone, check those values and list the working ones in a reply? If you want to do that privately, please email me at <personal info removed>

Thanks.

[Gene FitzPatrick]

Switching SMTP ports from 465 to 406 did not work either. What should the host names be? Alpha names or that of my email provider?

[madtowng]

try smtp 587

[Ted Giles]

Just sent an email using the same setup as in the attachment in the mail - from Alpha

[Ted Giles]

A correct email address would be good!

[madtowng]

Gene,
While there are some standards, email provider are allowed to choose which ports to use.
We can go by standards (such as 465 and 587 being standard smtp ports) but those do not apply
for everyone.

[Ted Giles]

I don't think it's a port issue, Gregg.
I looks like a RT install which needs a whole new Email settings job.
Not everything gets bundled in a RT build.

I have attempted to send an email, <personal info removed> is missing something.

[madtowng]

I'm sure now the correct port is 587.
I don't know how relevant the blacklists are but <personal info removed> is on UCEPROTECTL2 and UCEPROTECTL3.


220-*Mon, 25 Mar 2024 13:37:40 -0600
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

[Gene FitzPatrick]

Hello all. Thanks to everyone that is trying to help. I just learned that my site was hacked. It is currently in the process of being scanned by Sitelock. Yes, <personal info removed> is a valid email so the issue may have to do with the hacking of my site and its affects. That should all be cleared up within the next day or two. I suspect that one of the things on the hackers to do list is to add my info to the black lists. What a world in which we live! I would agree Ted that the RT install is in need of some help regarding the email. I loaded the latest today and there are no email settings to be had. I also agree that my email settings, both visible and not, need to be fixed. This is why I ask for the info.

Hey madtowing, is the note you have the reported reason for the black listing? I thank you for that. If this is the case, I will need to inform my email provider about my business and make use of another venue to inform my clients.

[madtowng]

I'm not sure which note you're referring to.
The 220-*Mon, was be redacting the response when I confirmed your smtp port is 587.

Your server is on the 2 lists I mentioned. Those are the only 2 that showed up when I did a blacklist check for your domain.
You will want to get on top of it before you show up on the relevant blacklists as they are sometimes difficult to get unlisted.

[Ted Giles]

Gimme an email ending in .com orsimilar andi will resend instructions.
Not this hacked one please, Gene

[Gene FitzPatrick]

Hi Ted.

Try <personal info removed>

How do I proceed to address this blacklist problem?

Thanks,

Gene