Alpha Software Mobile Development Tools:   Alpha Anywhere    |   Alpha TransForm subscribe to our YouTube Channel  Follow Us on LinkedIn  Follow Us on Twitter  Follow Us on Facebook



The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.

If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.

Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
See more
See less

The elusive Alpha 5 Printer not installed and or error code 30 - SOLVED....

  • Filter
  • Time
  • Show
Clear All
new posts

  • The elusive Alpha 5 Printer not installed and or error code 30 - SOLVED....

    Ok, A little history first.

    There has always been a need to start an app the first time by right licking on the desktop short cut and then selecting "Run as administrator" then once the app opened try and save one report to at least a pdf in order to get Alpha to ask you if you want to install the printer. Once that was all done then you could start the Alpha App normally.

    This has always been a total pain in the butt trying to get my end users to read the readmeveryimportant.txt file I include and then actually do it.

    Then along comes Windows 10 that can throw a Error Code 30 when trying to print of save to PDF. This is a ACL permissions problem that has been discussed before on the forum and the resolve was to manually edit the registry and set the permissions for the AlphaFivePrinter.

    As a result I have spent more time then I care to count giving support for just these two issues.

    For the permission issue, you can use REGINI from a command line but my installer had issues passing the parameters to it so I went a different way. I can share how to use regini from a command line if someone really wants to know.

    I chose instead to use SetACL for this. It is available for free and comes in a 32bit and 64bit version that are both included in the download zip file. It is also available for developers who want to include a dll and com in their exe files.

    Now what I am going to show here I have working in an install package I create with Actual Installer. I am also packaging the Alpha5 version 11 runtime in the install package. The reason I am mentioning the A5 version is the AlphaFivePrinter is called AlphaFivePrinterV4p5 in version 11 so the registry entries must match the name for the printer version.

    Ok now for the how-to..

    Start the registry editor on your dev machine. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\Current\Software. You should see and entery for the AlphaFivePrinterV4p5

    Right click on "AlphaFivePrinterV4p5" and then select Export. Give the file a name you can remember.

    We are going to use this to install the Alpha Five Printer without making your end users running the app or runtime as administrator.

    In the Actual Installer project, under System/Registry select the "Import" and navigate to the file you saved from the registry export.

    This will let the installer install the AlphaFivePrinter into the registry on your end users computer.

    Now we must take care of that pesky error code 30 and make sure it never shows up. To do this I used SetACL. SetACL.exe comes in two versions. One for 32bit systems and one for 64bit systems. On the install disk (I am using flash drives to ship my app) I created two folders. SetACL32 and SetACL64 and placed the appropriate version of SetACL.exe in each one. You could also just have them installed in folders where you install the runtime.

    On the System/Commands tab in Actual Installer

    This is the setting for the 32bit. The 64bit is the same except for the File Directory and the "Launch on OS:" settings.

    The full parameter passed to SetACL.exe is
    -on "hklm\SYSTEM\CurrentControlSet\Hardware Profiles\Current\Software\AlphaFivePrinterV4p5" -ot reg -actn ace -ace "n:Everyone;p:full"
    I also have the installer register all the ocx and dll files needed by Alpha.

    With this setup it installs my app and the A5V11 runtime, installs the AmyuniV4 printer and the AlphaFivePrinterV4p5. Gives the needed Security permissions to "Everyone" for the AlphaFivePrinterV4p5 printer and does not require that Alpha ever be "Run as Administrator".

    I am going to also create an exe file that wil just reinstall the AlphaFivePrinterV4p5 printer and set the permissions as these seem to get screwed up if someone upgrades to Windows 10 from a lower Windows version.

    You can get SetACL from

    Hope this helps anyone who has had these issues.

    If you want to know how to set the permissions using REGINI, let me know and I will try and post the basics.

  • #2
    Re: The elusive Alpha 5 Printer not installed and or error code 30 - SOLVED....

    Thankyou for sharing this is cert'ian to become part of my installation routines.


    • #3
      Re: The elusive Alpha 5 Printer not installed and or error code 30 - SOLVED....

      Not a problem. I have been working on it some more to make it easy to use in any installer package.

      The main thing I have changed is I renamed the 32 bit version of SetACL.exe to SetACL32.exe . I did the same thing for the 64bit version. SetACL64.exe.

      I then created a folder named SetACL in the main Alpha5 V11 Runtime and then placed both those files in it.

      This way my installer will always look at where I had it install the runtime and then use the correct version of SetACL based on the bit level of the operating system to set the printer permission level for Everyone.


      • #4
        Re: The elusive Alpha 5 Printer not installed and or error code 30 - SOLVED....

        Preston has tried to make sure he shares as he has learned.

        With Astrum installer I copy the registry setting and let the installer put them into place. I generally use the batch files to register ocx and dll files, but on occasion do have the installer do them instead(cleaner).
        Dave Mason
        Skype is dave.mason46


        • #5
          Re: The elusive Alpha 5 Printer not installed and or error code 30 - SOLVED....


          I am experiencing exactly this issue and have tried to follow your instructions but the AlphaFivePrinterV4p5 does not appear in the location you describe (see attached screen shot)

          Screen Shot 2020-02-26 at 09.51.59.png

          Do you have any suggestions?


          • #6
            Re: The elusive Alpha 5 Printer not installed and or error code 30 - SOLVED....

            One point that I forgot to mention I am running Windows 10 through Parallels on a Mac